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Business Profile

Lawyers

Lacy Katzen, LLP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lacy Katzen, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lacy Katzen, LLP has 11 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called LACY KATZEN MANY TIMES AND THEY DO NOT ALLOW debtors to leave messages on the call. This is UNAMERICAN and wrong for people like me in their collections for debt collections. I have received very threatening letters from them in the past. They are a cold and cruel company. I want and need call back from them.

      Business Response

      Date: 02/02/2023

      This complaint can be closed.  We reached out to the consumer with the phone number provided in this BBB complaint. Consumer was able to leave voicemail to get back to us to address her concerns.  Consumer was given a secondary contact phone number if her primary contact is not available and the Collections Department phone number so she is always able to leave a message.  Consumer was appreciative that all of her questions were answered.  

    • Initial Complaint

      Date:05/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was sent by ******* ****** ****** ***** to serve paperwork for some woman I never heard of they continue to come to my house and harrass me even tho I am not the pers I’ve contacted them over and over but they will not stop I’ve asked them to stop I’m tired of being harrassed for someone else’s issue and I think it’s absolutely terrible this persons personal info was left at my doorstep more than once especially with identity theft being so high I can’t believe this is allowed

      Business Response

      Date: 06/07/2022

      We are limited to the amount of information we can provide due to the restrictions placed upon us by the Fair Debt Collections Practices Act (FDCPA). We have reviewed the case notes and phone recording on the matter in question. We can advise you our paralegal spoke to the complainant on May 9, 2022 and provided responses to his questions regarding the service of paperwork.  If the complainant would like to discuss this further he can contact me at my office.  ###-###-####.Mark H. S****, Esq.PartnerLacy Katzen LLP      

    Lacy Katzen, LLP is NOT a BBB Accredited Business.

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