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Business Profile

Market Research

Harris Poll Online

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Harris Poll Online's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harris Poll Online has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get a lot of your surveys on survey panels, complete them, and I’m not compensated as agreed. Below is the latest example, can you let me know if you received this survey, and why I was not compensated, and what I can do to keep this from happening in the future. https://surveys.**************.com/survey

    • Initial Complaint

      Date:07/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been doing surveys for Harris Poll Online for many years and have accumulated many points. Now, I can't log in and they won't get back to me when I email them.

      Business Response

      Date: 07/26/2023

      Hello,We reached out  to the panelist and contacted them with the following information, which we already forwarded to *****. Please reach out if any questions. Thank you, Alethia ---- Dear ***** *******This relates to BBB complaint ********, for Harris Panel. We apologize for the problems you've experienced with your panel membership site. We see that our team replied to you on June 16, and July 6, in regard to your log in to our panel. We recommend that you check your spam folder for our replies. As mentioned in the replies we sent, your e-mail address was unsubscribed from our panel due to multiple bounce back responses. We suggest checking with your ISP or mailbox system on this. Please note that once an account is unsubscribed, we are unable to reactivate it.  We do appreciate your past participation and interest in the panel.  Regards, Harris Panel Team

      Customer Answer

      Date: 08/08/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. ]I would like to get my account back and my points.  Regards,  ***** ******

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been completing surveys for HarrisPollOnline for many years however since August of 2022 when receiving an email for a survey there is no link and just a big black square. I have repeatedly tried contact Harrispollonline directly through their contact us page to no avail as I just get error messages. I have also repeatedly tried to log on but I could not with my password. I tried to reset my password using the "Forgot Username/Password" selection at https://www.****************.com/#login but it did not work. It asked me to enter my birthdate but it did not work as each time I entered my birthdate, I would get a message saying "Unable to process your request". I used the same link to verify my username and it says an email has been sent with the User ID associated with my email yet I've never received one and check my spam folder too. I would appreciate the BBB helping me in contact HarrisPollOnline so I can rectify this matter.

      Business Response

      Date: 02/24/2023

      Dear ***** ********, This relates to BBB complaint ********. We apologize for the problems you've experienced with our panel membership site. We see that our team did not respond to you on October 30, 2022, we are sorry for this inconvenience. A password reset link has been sent to your registered email. Please note that your password is being sent from **********@***********.com. Please use that link within 24 hours or the link will expire. If you are still having issues please feel to contact us. You are a valued member of our panel and we value your opinion. Once again, we truly apologize for any inconvenience or miscommunication. Please do not hesitate to reply to this e-mail if you have any additional questions or concerns. Regards, Harris Panel Team

      Customer Answer

      Date: 02/25/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** ********  

    • Initial Complaint

      Date:02/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of Harris Poll Online for several years and would complete surveys in exchange for points that you can redeem for rewards. Lately I have been receiving e-mail invitations to complete their surveys BUT the links would not work; this has been the case since approximately July 2022. I went to the website and completed a technical assistance request on numerous occasions, but the requests would not go through. I have found no other way to contact them, so not sure how I can resolve the problem.

      Business Response

      Date: 02/17/2023

      Business has responded to BBB but asked that their response not be published.****** ****** **** ******** ** ********************** ** ****** ** ******** *** ********* ********* ** ******* ******** ** ***** ***** ********* *** ********** ** ********* ** ********** ******** ** ********* *** ************ **** ** ************* *** **** ********** *** **** **** ***** ** *** ************* ** ** ***** *** ** *** ** ********** *** ******** ** **** ** *** ********* ** **** **** **** ** ******** ** *** ***** **** ***** *********** ** **** ***** *** ********* *** ********** * ****** ** ****** *** **** ***** ****** **** ** *** ********* ** *** ******** ** ********** *** **** ********* *** ******** ** *********************** ****** *** *** ******** ********** *** ************** ***** ***** ** ***** ** ***** ** **** ***** **** *** ********* *** ********** *** ** ******* **** * ********* * ****** ** ****** ** **** **** *** ** ****** ***** ********* ** ****** *** ******** *** ***** ** **** **** ****** *** ** **** ** ***** *** *** ********** ***** ** *** **** ** **** ****** **** ******** ******* *** **** * ***** ******** ***

    Harris Poll Online is NOT a BBB Accredited Business.

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