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          Democrat and Chronicle has 1 locations, listed below.

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            Business ProfileDemocrat and Chronicle

            Newspaper

            Contact Information

            245 E Main St

            Rochester, NY 14604-2103

            Visit Website
            (585) 232-7100

            Customer Reviews

            1.11/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            38 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 154

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers Daily Newspaper.

            Business Details

            Location of This Business
            245 E Main St, Rochester, NY 14604-2103
            BBB File Opened:
            1/1/1975
            Years in Business:
            154
            Business Started:
            1/1/1870
            Business Started Locally:
            1/1/1923
            Type of Entity:
            Corporation
            Alternate Business Name
            • Gannett Rochester Newspapers
            • D&C
            Business Management
            • Mr. Bob Marcotte, "Just Ask" Column
            • Mr. Michael Kane, Publisher
            Additional Contact Information

            Fax Numbers

            • (585) 258-2583
              Primary Fax
            • (585) 258-2356
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            38 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/29/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered a delivery subscription. Have had nothing but issues with delivery contacted corporate said they were going to straighten it out nothing has changed. I ended up canceling my subscription. This is ridiculous simple delivery issue. I stopped getting the paper because of Prior delivery issues, and I received my paper for the next 3 months uninterrupted for free I wasn't paying. So I decided I would try to sign up again and get another subscription because it had run out they finally figured out I was not paying for a subscription. The first weekend I did not receive my paper on a Saturday got my paper on Sunday. Next weekend no papers at all. Contacted the corporate delivery team they said they were on it. Ended up having more delivery issues again. Contacted them again. The representative reassured me things would be straightened out. They have not been straightened out I have not received the paper. No return calls to tell me why or what the status is. Very unprofessional.
            Read More
            Read 37 More Complaints

            Customer Reviews

            19 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Molly S

            04/23/2024

            I subscribe to the newspaper 7 days a week. I very rarely receive my newspaper every day. Haven't gotten it in four days straight. Regular carrier injured and can't drive. No substitute so I don't get my paper delivered. Same if he takes a vacation day...no paper delivery. I'm given credit of 21 cents yet to buy a paper at the news stand costs me 3.00 dollars. Whoever is running the distribution needs to go back to school. I paid you already. I want my paper. You took my money but didn't give me the paper. Customer service is someone in the Phillipines with a rooster crowing in the background. This is on going for several years. I want my paper!!!
            Read 18 More Customer Reviews

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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