Business ProfileforWestern NY Sealing and Paving Inc.

05/14/24 We were scheduled for a resealing with them. They left us a message to ensure all vehicles were moved which we did the night before. The problem was they had not shown up to complete work, but we received an invoice to pay around 12:30. My wife called about the invoice and told them no work had been completed. After we stated that we would not pay until the job was completed, she informed my wife that there was weather coming in and they would not get to us today and that we were on a list to be canceled. It is now 17:16 and no rain. Not sure if this was a scam, overbooking, mismanagement. Customer service was poor, we explained that we could not just change dates with my wife going through radiation treatments.

******, You and ***** have been our customers for a few years. Since 2020 in fact. I am sorry that we had a weather concern that day. To protect pur customers we have to be careful of there is a chance of rain. It is unfortunate as sometimes we don't know until the end of the day if we have to wait to do certain jobs. You are not the only customer that we had to delay that day. It did intact rain in many areas. When we seal and it rains right after it can wash the application away. Worse it can splash up on sidewalks, garages etc and cause a mess. We were not willing ro take that chance that day with anyone's property. I see you are on Lambert Street and in a Community we service just about everyday. I am sorry to hear ***** is going through radiation. I see my team tried to give you a new Dat and you refused. Our invoices are automated and they go out when the system sees the schedule date. By no means would you have been required to pay for the service until it was completed. I would think that after being with is since 2020 you would understand and know that. We do appreciate your business and sympathize with what you both are enduring right now. If you change your mind and want to be added back to the schedule just let us know. If I could contract Mother Nature I 100% would but unfortunately I can't. The daily tempature and dew point also matters when we apply sealer. We have to take all of it into consideration on a daily basis. God Bless and healing prayers for ***** and strength for you both. Operations Manager Kelly E***