Complaints

This profile includes complaints for Conifer Realty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conifer Realty LLC

  1000 University Ave Suite 500 Rochester, NY 14607

• 

  Conifer Realty LLC

  7851 State Route 298 Kirkville, NY 13082

• 

  Conifer Realty LLC

  15savannah Rochester, NY 14607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried contacting Thomeka ***** at Courtyard at James *** ***** ****** ********* ** of Conifer Reality regarding my credit report several occasions. Thomeka has refused to have a conversation and keeps stating I owe $6. A debt collector has contacted about the amount of $2,743.00. An amount I don’t owe and have the statement balance of $6 owed by Thomeka ***** In which she has verified the balance of $6. I have not paid this balance $6 due to the debit collection says $2,743.00. Which was mailed to an address I didn’t live at (**** ****** ***) in December 5, 2024. I have contacted the Tenant/Landlord court and they informed not legal matter was filed with ******** County/City of Syracuse. I was never notify by Thomeka ***** about this serious matter. On the finally rental print out which Thomeka ***** sent me to my new address *** ********* **** **** in August 2024 states I owe a balance of $6.

  Business Response

  Date: 04/24/2025

  Our team has investigated this issue and has been in contact with Ms. ********. This issue is now resolved. Thank you.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 issues first I called on the emergency hotline assistant number for emergency maintenance to come out and do an emergency request and I call them 3 times and every time that I left on my request, I had to keep leaving a request so the first time I called that like 11 o'clock and I put. The request on in and then you know, gave them all my information. The second time a hour later, I was calling to check up on the status of the request. And the lady stated that I had to put another request. That's all she said she took my information again. I told her I said in another hour. I'm going to call and I'm just calling to check up on the status to see where the maintenance man is and and I told her, I said I'm not giving you no more of my information why you don't have my information stored in your computer why you don't have? My name in there why you don't have my address in there? Why you don't have my phone number? Why you don't have my email? Why you don't have anything? And when I called the third time at 1 o'clock in the morning, she was about to ask for my information again and she said oh well you know I need your phone number to look up the status and so I said okay. My phone number is this and again. She still did not give me the status of where the person was at. She did not know the number to the maintenance man. She did not know anything about my status. Of the requests, I put in the first time so I don't know what this emergency number is for this building but it's not working. It's not working and I've been living here going on 8 years and I've never went through this. Never went through this any time. I've called for an emergency request. Or a maintenance manner, anything sometimes always here. This is. Neglect to attend it and I don't appreciate it at all. My second issue has been an ongoing yearly issue. There is a crack In my ceiling and under cabinet that need fixed and that has been neglected due to water damage from upstairs apartment

  Business Response

  Date: 04/28/2025

  Thank you for your inquiry. Your concern has been forwarded to our Senior Regional Manager, who will follow up to get more information so that this issue can be resolved. We will update this record as more information becomes available. Thanks.

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, an issue regarding the caulking on/around my kitchen sink was reported to the leasing office/community manager to which no action was taken. A formal work order request was submitted, via the maintenance request line and still no action was taken. A month ago, the community manager and the maintenance technician were approached to address the same issue. The maintenance technician entered the unit, inspected the sink and said that it would be fixed later on that afternoon. Needless to say that the problem persists. Contact information to upper management has been requested .. none of which have been provided.

  Business Response

  Date: 12/30/2024

  Thank you for this inquiry.  Our Community Manager spoke with this tenant the week of 12/11/2024 and he expressed that his unit was in good condition.  A follow-up walkthrough was completed on 12/30/24, and any outstanding work orders were completed with the tenant present. 

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address several unresolved issues that I’ve raised multiple times with Regional Manager Sue M****** and Assistant Vice President Tarquesha P******, but have received no response or resolution.First, my neighbor at 21 C consistently has guests staying for extended periods, causing disturbances such as throwing trash. I’ve provided video footage, yet no action has been taken. This is a clear violation of Section 8 guidelines. Additionally, her trash can blocks my entrance, which violates city code. Next, resident 21 B allows her dogs to roam unsupervised, leaving waste uncleaned. She also has guests staying for prolonged periods, violating the lease. Another concern with this resident is she consistently occupies 4-5 parking spots, preventing others from parking. Finally, my maintenance requests have gone unanswered for months, and I’m unable to reach anyone by phone. The lack of response from both the on-site staff and corporate office is concerning. Given the severity and duration of these issues, I request a phone call with someone who can take immediate action. I’d prefer to resolve this matter before seeking legal assistance.

  Business Response

  Date: 12/17/2024

  Thank you for forwarding this inquiry. We are in touch with the neighbor in question and we are actively working to address Ms. ******’s concerns. Regards, 

  Customer Answer

  Date: 12/17/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I would like to be contacted by some of higher management other than the assistant vice president tarqushea p******* My issues have been unresolved and I keep getting the same responses with no resolution as this has been occurring for months.   Regards,  ****** ******

• Initial Complaint

  Date:11/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were residents of Red Rock Preserve in Branchburg, NJ we moved out on April 2024. We still haven’t received our security deposit along with the extra money we had put in our rent. Spoke to the manager, Mr. C**** about this situation a couple of times and he no longer wants to help us. So unprofessional. We are at our wits end legally we were suppose to receive the money that’s ours and our security deposit within a month of moving out. It is now 7 months later and nothing. If no one fixes this issue and legally gives us what is owed to us we will be taking it to small courts claim.

  Business Response

  Date: 12/05/2024

  Thank you for forwarding this inquiry. The security deposit has been refunded and confirmed by the former resident. We have asked for proof of overpayment from the former resident to determine if any other funds are owed. If an overpayment by the agency administering their voucher was submitted to us, please provide us with their caseworkers contact information so we may further investigate with the agency.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve lived at a conifer apartment complex for 7 years. We have experienced multiple thefts regarding packages. The manager has done absolutely nothing to resolve this issue. There are cameras., they don’t get turned over to police. I recently had a package stolen with expensive computer parts. This has to stop.

  Business Response

  Date: 09/30/2024

  Thank you for your inquiry. We have contacted the community manager for this residence, and we have also checked security cameras. This package, containing two computer cords, was mistakenly picked up by another resident and has been returned to Ms. ******.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at this property since February 2023. Everything was going smoothly until little things started to happen and going unfixed. Just recently the property manager left and there has been no one here to see to the property or maintenance issues. My air hasn’t been working properly for the last three weeks. It’s leaking so bad that I now I have towels on the floor that are getting soaked around two hours tops. With children in the house and a baby under one this is unacceptable. Using emergency maintenance is pointless they take your information and absolutely nothing is done.

  Business Response

  Date: 07/16/2024

  Greetings - This is in reference to case# ********.  Thank you for bringing this matter to our attention. The safety, well-being, and satisfaction of our residents are our top priorities. We have been in touch with Ms. ********. Her HVAC issue has been resolved and the drywall will be repaired on Wednesday, 7/17. Please let us know if you have any additional questions .  Thanks, Dave

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The people that cut the grass broke my car window and when I approached them they says to contact the office manager

  Business Response

  Date: 06/11/2024

  Thank you for contacting us. In order to address this matter more efficiently, we kindly ask you to contact our Community Manager, Nicole J******, at *****************************. Rest assured, our team is dedicated to resolving this issue promptly and effectively.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Jefferson Park senior apartments, August 28, 2023. It is October 2, 2023 and I have yet to receive my security deposit despite my patience, and my contacting the company several times with no response.

  Business Response

  Date: 10/10/2023

  Dear Mr. *********, I am in receipt of the complaint submitted by ******** ******* regarding the return of her Security Deposit. In response, I would like to provide some details. The manager offered a pre-move out inspection with Ms. *******, but she did not schedule one. Ms. ******* was also not present for her final inspection on September 6, 2023. The carpet had damage. In an effort, to save money for the resident, we attempted carpet cleaning first, but it was unsuccessful. As a result, we scheduled the carpet to be replaced. The carpet still had usable life, but we have chosen to provide a complete refund of the security deposit as a gesture of goodwill aiming to resolve the issue. We will be making the necessary adjustment on her final account statement and refunding Ms. ******* the full $676 security deposit.  Ms. ******* has been informed of the full refund. Conifer would like to take this opportunity to thank Ms. ******* for her residency. 

  Customer Answer

  Date: 10/17/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Hi Kevin, I can’t figure out how to add to my complaint. I still have not received my refund check it’s been seven weeks. I was assured me that they sent out the check last week they were holding it because they said my carpet needed replacing for $1600 and then they realized they made a mistake it wasn’t me. Can you advise me how to add to my complaint because you said I should.   Regards,  ******** *******

  Business Response

  Date: 10/17/2023

  Full refund check to be delivered on Wednesday October 18, 2023.  Ms. ******* has been provided *** notification and tracking number.  We apologize for the delay and inconvenience.    

  Customer Answer

  Date: 10/18/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It took seven weeks for me to get my security deposit refund check. Thanks to Kevin who helped me. I am so appreciative.  Regards,  ******** *******

• Initial Complaint

  Date:07/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resided at **** Brookwood Circle Patchogue NY 11772, called Pinehurst, a property owned and run by Conifer LLC in Rochester NY. I moved out on March 31, 2023, due to health reasons since they did not enforce the "No Smoking" Rules. For 4 years II had to live with pot and cigarette smoking tenants. So, I gave them notice and a doctor's note stating inn 31 days I will vacate the apartment. I left it very clean, better than when I moved in. I gave the manager Lisa G******** 2 sets of keys, 2 fobs, 1 laundry card, 1 mailbox key back. After 14 days, and according to the law, I was refunded my security deposit of $984.00 less $29.00 because Lisa wrote the wrong move out day, she put April 1, 2023. I called her and she apologized and said she would get my $29.00 plus $10.00 that I overpaid the rent. I have left messages at Rochester, they never return calls, spoke with Lisa numerous times, and sent her texts, she says the check is in the mail. I texted the regional Kim S******, she responded by "They are redoing the paperwork and you will get your money soon" It has been 3 months and I am still getting the story! It is the principle now. I want my money; I know all their games and lies they tell us seniors! And they never paid us any interest on our security deposits as stated in their rules.

  Business Response

  Date: 07/17/2023

  We did have an issue within our systems which delayed this payment and we are truly sorry for this delay. Check #****** in the amount of $39.00 was cut and mailed out on 7/13/2023. Again, we apologize for this delay and are working with our IT team to ensure that the issue does not occur again. Thank you.  

  Customer Answer

  Date: 07/28/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was trying to log into my acct. But couldn't. My complaint #********, has been satisfied, Conifer sent me a check on July 18, 2023 in the amount of $39.00, which they owed me. Thank you very much for your help. Without you I would be still hearing the check is in the mail. God bless you all. The code #*************. Case is closed. Thanks again.  Regards,  ****** *****