ComplaintsforConifer Realty LLC

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I moved out of Jefferson Park senior apartments, August 28, 2023. It is October 2, 2023 and I have yet to receive my security deposit despite my patience, and my contacting the company several times with no response.

  Business response

  10/10/2023

  Dear Mr. *********, I am in receipt of the complaint submitted by ******** ******* regarding the return of her Security Deposit. In response, I would like to provide some details. The manager offered a pre-move out inspection with Ms. *******, but she did not schedule one. Ms. ******* was also not present for her final inspection on September 6, 2023. The carpet had damage. In an effort, to save money for the resident, we attempted carpet cleaning first, but it was unsuccessful. As a result, we scheduled the carpet to be replaced. The carpet still had usable life, but we have chosen to provide a complete refund of the security deposit as a gesture of goodwill aiming to resolve the issue. We will be making the necessary adjustment on her final account statement and refunding Ms. ******* the full $676 security deposit.  Ms. ******* has been informed of the full refund. Conifer would like to take this opportunity to thank Ms. ******* for her residency. 

  Customer response

  10/17/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Hi Kevin, I can’t figure out how to add to my complaint. I still have not received my refund check it’s been seven weeks. I was assured me that they sent out the check last week they were holding it because they said my carpet needed replacing for $1600 and then they realized they made a mistake it wasn’t me. Can you advise me how to add to my complaint because you said I should.   Regards,  ******** *******

  Business response

  10/17/2023

  Full refund check to be delivered on Wednesday October 18, 2023.  Ms. ******* has been provided *** notification and tracking number.  We apologize for the delay and inconvenience.    

  Customer response

  10/18/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It took seven weeks for me to get my security deposit refund check. Thanks to Kevin who helped me. I am so appreciative.  Regards,  ******** *******

• Initial Complaint

  07/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I resided at **** Brookwood Circle Patchogue NY 11772, called Pinehurst, a property owned and run by Conifer LLC in Rochester NY. I moved out on March 31, 2023, due to health reasons since they did not enforce the "No Smoking" Rules. For 4 years II had to live with pot and cigarette smoking tenants. So, I gave them notice and a doctor's note stating inn 31 days I will vacate the apartment. I left it very clean, better than when I moved in. I gave the manager Lisa G******** 2 sets of keys, 2 fobs, 1 laundry card, 1 mailbox key back. After 14 days, and according to the law, I was refunded my security deposit of $984.00 less $29.00 because Lisa wrote the wrong move out day, she put April 1, 2023. I called her and she apologized and said she would get my $29.00 plus $10.00 that I overpaid the rent. I have left messages at Rochester, they never return calls, spoke with Lisa numerous times, and sent her texts, she says the check is in the mail. I texted the regional Kim S******, she responded by "They are redoing the paperwork and you will get your money soon" It has been 3 months and I am still getting the story! It is the principle now. I want my money; I know all their games and lies they tell us seniors! And they never paid us any interest on our security deposits as stated in their rules.

  Business response

  07/17/2023

  We did have an issue within our systems which delayed this payment and we are truly sorry for this delay. Check #****** in the amount of $39.00 was cut and mailed out on 7/13/2023. Again, we apologize for this delay and are working with our IT team to ensure that the issue does not occur again. Thank you.  

  Customer response

  07/28/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was trying to log into my acct. But couldn't. My complaint #********, has been satisfied, Conifer sent me a check on July 18, 2023 in the amount of $39.00, which they owed me. Thank you very much for your help. Without you I would be still hearing the check is in the mail. God bless you all. The code #*************. Case is closed. Thanks again.  Regards,  ****** *****

• Initial Complaint

  04/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  the Building Manager is very Disrespectful to my teen age daughter its a onging thing she calls me at work being very disrespectful i would like to speak to someone about this because its going to far *** ********

  Business response

  04/25/2023

  Lindsey H*****, the Regional Manager of Courtyard at James, spoke with the Customer this morning (4/25/23). She listened to the Customer's concerns and asked what she would like to see happen. The Customer clarified what she would like (the Community Manager to be more professional) and the Regional Manager committed to working closely with the Community Manager on her professionalism. The Regional Manager also confirmed that the Customer has her direct office number so that the Customer can reach out directly to her in the future if there are any concerns. 

• Initial Complaint

  11/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have been living in this apartment complex for 4 years we have neighbors that are allowed to violate their lease continuously without repercussions I'm currently living below a tenant who is allowed to smoke even though this is a non smoking property who is allowed to intentionally retaliate gate against any me complaints I make and yet the landlord refuses to do anything abouthe problem. We have had to make several police calls involving the behavior of the tenants above us and the safety concerns that we have. We have 2 disabled children who are greatly impacted every single day by the behaviors of the upstairs tenants in the landlord still refuses to do anything. The last time we called the police the landlord actually issued us a violation stating that if we did not talk to the tenants above and resolve the issues we would be evicted. We have seeked an attorney due to the disability of our children they should be protected under ADA guidelines enabled to live a normal life. This complex never has addressed issues with tenants who have multiple violations as there are other tenants who live here who are complaining about the same issues they do not take these issues into consideration and they do not care how they affect the tenant's lives. We have also tried to be in contact with the landlord's supervisor and they have yet to fail to reach out to us they do not care about their tenants all they care about is raking in the money that they collect each month. A safety and well being of their tenants who have provided long lasting leases carry no wait with them. I have tried to talk to the landlord Kirk s***** many times and was able to prove all of the complaints that I had via police reports pictures videos their own employees even witnessed the smoking Of marijuana on the property which currently puts my health and my unborn child's health and my other children's health at risk. All Kirk does is threatened with evictions when he has no grounds for eviction

• Initial Complaint

  12/18/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am current resident at the ****** ***** ********** ** ************** **... I have been a tenant for 2 and 1/2 years. I put in a request for repairs to be made on 8/23/2021, it is now 12/18/21, and yet nothing has really been repaired. The property manager has favorites and will charge tenants for repairs that has no fault of their own. My apartment flooded from the tenant upstairs and repairs have yet to be completed. The area is nice but the trash that the other tenants throw around the complex is alarming as well as the issues the tenants bring to the property. The property is poorly managed, I made the attempt to call the 585 number to speak to someone and no one has returned my calls. The first time I got to someone, the phone was disconnected and they have yet to even attempt to return my call. These realty company is one of the worst I have ever seen, and they go by a budget, they do not care about the tenants. I have had a plumbing issue in my building and she has still yet to fix it, yet try to charge us to fox the issue. My kids and I don't even sit outside due to the ill nature of the complex... there's supposed to be a strict no smoking policy yet her favorite tenants smoke and are not held accountable. This is no way to live.

  Business response

  12/21/2021

  Thank you for contacting Conifer Realty, LLC. We own and manage nearly 16,000 apartments in 4 states NY, NJ, MD, and PA. Please visit our website, all our communities as are listed  here:*
  

  Once you find a property webpage of interest, please call the Community Manager directly whose name and telephone number are located at the bottom left of the webpage. You may also complete the interest list request form on each community's webpage and that inquiry will be sent directly to each Community Manager or leasing consultant to reply directly back to you. Each community is unique and has its own rental requirements, so it is best to contact the Community Manager directly for detailed information. 
  
  If this is regarding your interest in a community not listed on our webpage, but may be in development, please email **********************, provide your complete contact information and location of interest.  You will be added to that project's interest list and you will be informed when we begin marketing.   
  
  If this is a maintenance emergency, please contact your particular property management team by telephone. 
  
  If this is regarding another topic, we will review your inquiry and forward it to the appropriate person to respond*, or you may call us directly during regular business hours at **************. 
  
  *NOTE: This email is monitored during regular business hours, M-F. 

  Customer response

  12/21/2021

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  They have failed to respond to the complaint all together.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩