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Find a Location

New York Patriot Construction, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNew York Patriot Construction, Inc.

    Remodel Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/19/2003

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Interior And Exterior Remodeling

    Home Addition Services

    Business Details

    Location of This Business
    34 Lightfoot St, Rochester, NY 14623-2421
    BBB File Opened:
    1/16/2002
    Years in Business:
    22
    Business Started:
    12/24/2001
    Business Started Locally:
    12/24/2001
    Business Incorporated:
    12/24/2001
    Accredited Since:
    8/19/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    7
    Alternate Business Name
    • NY Patriot Construction, Inc.
    • Patriot Construction
    Business Management
    • Mr. Jan R. Brewster, President/Owner
    Contact Information

    Principal

    • Mr. Jan R. Brewster, President/Owner

    Customer Contact

    • Mr. Jan R. Brewster, President/Owner
    Additional Contact Information

    Fax Numbers

    • (585) 720-0994
      Primary Fax

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    My husband, ****** *******, and I had work done in our home during the month of June, totaling $14,469.28. Most of the work was completed to an acceptable standard, however, the work in our guest bathroom (rarely used) is faulty. The paint began to blister demonstrating obvious water damage. This bathroom was only used approximately 10 times in the period between work completion and problem showing. We attempted to rectify this by going through the proper channels; phone calls, text messages and emails, with numerous employees including owner of company. Most of our contacts were met with no response. On October 10, an employee named Brandon came to our home to view the situation. He took numerous pictures and stated that he would report to George (supervisor) and then contact us. On October 11, Brandon called stating George said it would cost $700 to repair our bathroom and George would be willing to share the cost at $350 for the company and us. My husband asked to speak to George and was told he would call back that day or the next morning. My husband requested that the work be repaired at no cost. On October 12, George called and said that he did not want to repair at no cost. We do not believe that this is good business practice and is in fact, somewhat dishonest. Either the repair should be completed by Patriot Construction or we should receive a refund of the original amount paid for the work that was completed improperly. Either solution is acceptable to us. We hope for a response as soon as possible.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rob B

    1 star

    07/13/2024

    Horrendous service and quality of work, wouldn't recommend them to my worst enemy. Called them last year when we had 2 leaks inside from ice dams. It took me MANY weeks of phone calls to both the one who did the quote and the office to actually get the quote to my insurance. It was like pulling teeth to get them to do the "work." I should've known then due to the awful service and communication or lack thereof. They came out and said roof looked great and they'd fix the inside that needed work in 2 different spots. I worked with my insurance for the claim. I wrote a review last year but it was deleted. Somehow they claimed they cut out all the bad dry wall on ceilings, replaced, sanded and painted all in 1 day while my wife was working downstairs and never heard any noise but their radio. They just sanded and painted and didn't fix anything. Owner came out and told us we didn't know what we were talking about and we had to take their word that it was fixed. Fast forward to a year later, yellow circles and mold on the inside spots that they "fixed" and we get a roof quote and 2 different companies are amazed that Patriot said our roof looked great because it needs to be replaced and they were appalled when we said it was supposedly fixed on the inside and there's yellow circles showing nothing was fixed just painted over. This company has plenty of other bad reviews but don't waste any money on them, they're rude and don't fix anything. They could offer me a free roof and I'd turn it down and gladly pay a company full price for quality work and great customer service. Don't make the same mistake I did and rely on Patriot.

    Local BBB

    BBB of Upstate New York

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