ComplaintsforTowbuster Towing
Towing Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
9/31/2023 This recovery/towing company tower my car (my fault parking i an cvs parking lot to long for dinner across the road) When attempting to call and ask for info on getting my car, they couldnt confirm they had it for 5 minutes i was told $123.0 price over the phone they claimed to want the the lot was $151 claimed to be cash only- there website show CC and Debit options - no ATM nearby *had to walk 2 miles* dirty and dangerous parking lot full or beer cara and even drug needles. i believe they took gas from my gas tank , i had just filled up my tank prior to parking and had half a tank when retrieving my car. very rude on the phone and little to no respect for customers their DOT and business address are not the same they only have 1 registered driver yet operate multiple trucks the employees i talked to blamed the owner for discrepancies and did not agree with his operations yet called it a job when i questioned them on practices i strongly believe this company needs to be stopped in their tracking- the number of ******, ****, ******, ********, bbb reports prove this company is more than just a normal tow company that ppl may regret dealing with, the company is no good and deserve no authority or ability to operate in NYS!Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had this business transport an rv for me by the time the rv got to me there was a broken damash door and the business owner was demanding another extra 250 dollar I told him that the door was damage and I will see if I could pay the owner the next day but I would ask the previous owner if the door was damaged at the Time before the ar was pick up he said no the towning business call the next day asking for 250 dollars said that I won't pay him anther extra 250 dollars because his driver damaged my door after this he was trending me with all kinds of treats and he said the he woul go to the town to complain about me is being Goin on for 2 year he keeps calling the town on me and the town is always coming to my place with I need to remove my vehicles.Initial Complaint
08/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle was towed by Tow Busters towing. No indication that my vehicle has been towed. My husband and I go to the address listed, very confusing to figure out where to go. No one was there to speak with. We called and someone said they would be there in about 10 minutes. The man that showed up was very unprofessional. We were informed it was cash only, luckily my husband had found that was the case online prior to getting there. The price was $150. We were informed credit was not accepted and no change could be made. As we needed the vehicle, we paid $200 since we didn't have change. No proof of ownership was confirmed before we were able to take our vehicle or that we even had a valid drivers license (we do). Overall, very unprofessional experience and it cost us an extra $50 since no change was given.Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Parked in the lot to run across the street on park Ave to get my food. Was waiting for it to finish being prepared and when I went to retrieve my car it had been towed. Parked next to a friend and they didn't touch their car. Car was towed for less than 40 minutes time and cost $151.20. Utterly ridiculous!!!! This company should be shut down for their illegal practices. I will be seeking restitution through the courts if this is not resolved in a suitable means. Signs posted say you can park and get reimbursement from neighboring stores and restaurants. Shut this place down!!!!!!!!!!Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle was parked in a spot that was not marked as a “do not park” spot. i have video footage of a tow truck sitting behind me waiting to take my car once i walked away. towbusters employee confirmed the parking lot owner sits in his apartment with binoculars waiting for someone to park so he can tow. they are an only cash business which is illegal in NYS for the business they are. they claimed they can only take cash because *** was down, working in a major automotive business in NYS i know that was a lie, as i use the *** system daily. this incident occurred 7/23 and this complaint was filed same day.Initial Complaint
07/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Our car was towed out of a paid lot, there was no notice posted of where the car was taken. When i arrived, they told me they would not take my credit cards and would only give me our car back if i gave them cash (despite there being no ATM onsite) and suggested we walk late at night to find an atm. My children’s car seats were in the car so i had no choice. They would not let my friend walk with me to my car, they forced me to walk through a dark lot in a bad area alone late at night to search for my vehicle. When my friend insisted that did not feel safe they got in her face and screamed at her.Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my car from my workplace lot while I was at work, with a valid reason to be on the property. Singled out simply because I'm not from the area. Called the number, and the guy began telling me he would murder me. The police were notified and said just go pick your car up, they know about this guy and his bs. There is video footage of me being at work in a valid spot. Clown only took cash and then threw a receipt at me and spit at me. Took every muscle in my body not to knock his teeth down his throat. Worthless organization, scam practices. I bet someone responds to this with some clueless response. Notice how everyone just magically parks in a fire lane? Probably did damage to my vehicle that I don't even know about yet. Trash company.Business response
03/11/2024
BBB spoke to the business owner and the following was relayed:They were illegally parked at a business and towed. They were charged accordingly. We never spit, told him anything like he alleges or any of that. He was parked illegally, towed, charged.Customer response
03/11/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Surely a legitimate documented business such as yours would have a description of the lot, the contact number of the person who contacted you to tow my vehicle, and not just have some spotter see an out of state vehicle come in. Instead it was just "parked illegally", well please define that. Then please afterwards explain why the police, Google reviews, and multiple BBB complaints all suggest the exact same experience I had. Obviously everyone isn't just stumbling upon the one company that tends to treat everyone like garbage.The irony in this situation is I don't expect anything productive from this unprofessional joke of a company. They bring disgrace to the name of towing. It just adds fuel to the fire when hopefully the state shuts them down for their poor business practices. And for when the person doesn't restrain themselves and beats the absolute crap out of one of your drivers. Regards, ******* *******Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I met my wife for dinner and both of our cars were towed from the lot where we parked. When we arrived at the address, the entrance was a chain-linked fence off a side street and was extremely poorly-lit. There was a phone number to the business but no one on-site. We had our two small children on a night that was 20 degrees and had to wait 20 minutes for an attendant to arrive. If I didn’t have an understanding **** driver we would have been out in the cold. They expected me to pay cash but there was no ATM on site and no banks or businesses with ATMs. I was forced to use a credit card and even though they only swiped the card once, they charged me $6/car towed for a total fee if $12 on top of the $150/car towing fee. I had no choice but pay the fee or they would’ve just literally left me out in the cold. When I voiced my concern his response was “well, you should’ve paid the $2 for parking”. The person who ran my card did not offer a receipt. I have attached a screenshot of my pending credit card transaction. They don’t serve the people whose cars were towed and they know it. Since they have our cars they have all the power and they know it so they treat “customers” like garbage.Initial Complaint
11/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Towbusters scours the city looking for any and all cars. Parked in a parking lot with signs ALL OVER. There were signs on the dumpster and NONE on the entire area where I parked. I was towed in an area where I have never had an issue. Was told $150 and never a different price. When to pick up and it was $150 cash or if I wanted to use a card it had an outrageous fee. Completely disgusting practices. I was told that if i wanted to avoid his slimy tactics to park on the street only since they “own” most of the lots downtown. ******** ridiculous and insane that they literally patrol nonstop to ticket people. I parked in a lot of a business I planned to patron but was unable to due to the fact that my car was GONE without a trace. On top of that there were plenty of other cars left in the area. Picks and chooses who to tow. I have video proof of where I parked having no signage in the entire row whereas ALL OTHER areas were CLEARLY marked. Slimy and sneaky business tactics. ***** will come around and he better be ready.Business response
11/20/2023
Response taken by phone: We are hired by the property owner and if they want the car towed we comply. Some of the cars in the lot are permitted to park there.Customer response
11/20/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Regards ***** ****Initial Complaint
06/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
According to an insurance policy that I had with ****** ******** I was paying an additional $15/ monthly for tow/ roadside assistance. ****** ******* contracts out to Towbusters for roadside assistance. On May 28, 2022, I needed roadside assistance and was told that it would be 24 hours before they could provide roadside assistance and therefore I had to use another towing service and would be reimbursed for the towing. I used ***** **** ******** ********** towing and paid $188.63. I sent the receipt to the ****** ******* and was told to go online and check to see if and when my refund would be available. The website I was sent to was: ********************************* and this website is no longer available. My claim information i* ************, the policy number was ************. I would like to be reimbursed for my towing.Customer response
06/27/2023
To Whom It May Concern: This complaint is with Towbusters because the representative at ****** ******* stated that is who would be providing the refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
16 total complaints in the last 3 years.
9 complaints closed in the last 12 months.