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Business Profile

Hotels

Visions Hotels

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Visions Hotels's headquarters and its corporate-owned locations. To view all corporate locations, see

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Visions Hotels has 60 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had an unsatisfactory stay at one on this company's hotel properties. My concerns have been ignored by the hotel General Manager, and I have requested to communicate with someone from the corporate offices regarding the stay. I have received no contact in 10 days. The stay was related to the Fairfield Inn & Suites, ******** ***  A summary of the experience was posted in a *********** review ( too long for this form)... and photos are available.

      Business Response

      Date: 07/02/2024

      Good Afternoon Mr. ******, cThank you for taking the time to reach out to us regarding your Stay with us at the Fairfield by Marriott ******** **, a Proud part of Visions Hotels back in June.c I have taken the time to read through your Reviews, and all communications between you and the hotel staff on property. I can understand your frustrations that have brought us to this point, for that I would like to sincerely apologize for your experience as, we strive for award winning experiences and stays. I will be working with the staff on property to ensure all deficiencies that you mentioned in your *********** review are remedied so we can provide the best experience to all of our guests going forward.cAs of today, 7/2/2024 I have refunded your stay in the amount of $431.17 back to your card on file ending in ****. In addition to this, I am also awarding back an additional 20,000 Marriott Bonvoy points to your Marriott Bonvoy Profile ending in *****. Please allow 3-5 Business days for your refund and Marriott Bonvoy points to reflect in your accounts. If your travels ever bring you back to the area please reach out to me directly and I will ensure you are well taken care of. cAs always, We appreciate your feedback and value you as a guest. I would like to thank you for your time. Please do not hesitate to reach out to me if you have any questions or concerns.cBest,cMichael C************** ** Area General Manager Visions Hotels *******************************************

      Customer Answer

      Date: 07/02/2024

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, **** ******

    Visions Hotels is NOT a BBB Accredited Business.

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