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Business Profile

Truck Accessories

SD Truck Springs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Accessories.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 471 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sd Springs order ****** was placed on 5/23/23, my credit card was billed ****** for this transaction. After not receiving my order in a couple weeks I checked the status to find that it reads "awaiting stock order". I continue to wait a couple more months for the order to arrive. It has not to this day and status still shows "awaiting stock order". After 2 months I attempted to contact ** Springs via e-mail, website chat and Voice-mail with no response. Phone is never answered.After 3 months of waiting I went to the ** springs website and completed their "Cancel Order Form" and requested a refund of my $******. As of today 11/07/23 I have not received the product that I ordered and paid for, any response from ** springs or my refund.My request is for full refund of $****** that I paid ** Springs on 5/23/2023.

  • Initial Complaint

    Date:11/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased air bags for pick up on 8-1-23 using debit card price was $373.36. Never received the airbags tried. We have tried to contact numerous times left voicemails messages and never get a response. Order confirmation number is ******.

    Customer Answer

    Date: 11/27/2023

    Better Business Bureau:

    At this time, I have not been contacted by SD Truck Springs regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of springs and they were on back order. After quite a while maybe 2 months I called to cancel the order. They never responded or refunded my money. I sold the truck and no longer need the parts that I tried to cancel the order on.

  • Initial Complaint

    Date:10/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I placed order number ****** with SDTruckSprings online 6/14/23. My **** card was charged $190.99 on 6/15/23. I have not received the item or any shipping updates. I emailed them at ****************************************** a few weeks later and again on 10/9/23 asking for an update ASAP. I would request a refund but the bank account / card used on this transaction has been closed and I'm not comfortable giving my new bank info to this company. I just want the part that I paid for. I have attached a pdf copy of my order confirmation from SDTruckSprings. Any help you can provide would be very much appreciated. Thanks,****

  • Initial Complaint

    Date:10/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son placed this order on August 1st and he never received it. we have tried multiple times to contact them and have had no luck.

    Customer Answer

    Date: 11/08/2023

    Better Business Bureau:

    At this time, I have not been contacted by SD Truck Springs regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts from business on 04/29/23 paid with card. (Order #******) total purchase was $1582.69. Waited several weeks/months for inventory and was always told it was out of stock. Received parts on 07/10/23. Too late and did not need items anymore. Started, return process as of 07/18/23. Items were shipped back to a location designated by SD Truck Springs. I received confirmation update by *** that items were delivered and received by SD Truck Springs on 07/31/23. *** Tracking numbers 1***************** and ****************** received by "*****" ******** ** location. I have emailed SD Truck Springs over the past couple of moths regarding return. There have been 4 emails with no response. I have called the business and have not been able to speak to a person. I have left multiple detailed messages with my information and have not received a call back. I need assistance as this business is avoiding my claim. They have there stock back that was never opened. The business still has my money and I am accruing interest on amount.

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    transaction date, 7/21/23. total amount paid on credit card $1,062.58 order #******. paid for 2nd day air, was to have product within 2 days. never received. I only received one email from them telling me they could refund my 2nd air fee, which they never did. I have tried to call, placed on pre-recorded hold for long periods of time, no one ever took my call. I emailed several times and send messages, only to receive the same generic message saying someone would get a hold of me. It has been close to 3 months. I would like to cancel the order and have my credit card credited the full amount that was taken. receipt attached.

    Customer Answer

    Date: 10/30/2023

    Better Business Bureau:

    At this time, I have not been contacted by SD Truck Springs regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order since 7/5/2023, no email confirming shipment after 2 weeks, took me days to get a hold of someone for them to tell me it was backorder when their website said it was in stock. Cancelled order and here we are 10/4/2023 and still no refund. Need my refund ASAP.

  • Initial Complaint

    Date:10/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 27 July 23, I ordered some spring assist air bags, for $198.83. Immediately received a text stating that stock was back ordered all while I was being charged. I waited a month for some info, never received, made numerous calls, left messages, all to no avail. So realizing that I was ripped off, I canceled my order. I have not received any reply from this company. My order number is #******.

  • Initial Complaint

    Date:10/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered air bag kits for some vehicles on Monday June 26th 2023. I got the confirmation e-mail with the order info on it. I waited for a month on the parts and have called multiple times to try and get an answer on when these parts will be here and have not heard back from them. A month after I had ordered these parts my credit card had around 17 thousand dollars in fraudulent charges on it in the ***********. We shut that card off immediately. I would just like to see this website get shut down so they don't continue to scam customers.

SD Truck Springs is NOT a BBB Accredited Business.

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