ComplaintsforMolloy Bros. Moving & Storage, Inc.

• Initial Complaint

  12/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have had items in storage at Molloy Bros. Moving & Storage for several years. As of 1/1/22, Molloy raised my monthly storage fee to $487.18 from $423.64 (a *****% increase). On 12/6/21, I spoke with ******************************* (VP of Residential Sales at Molloy) regarding this price increase and requested something in writing from him pertaining to when Molloy could potentially next increase my monthly storage fee. ******************** said he could not accommodate my request for something in writing, but said "I have his word that I won't receive another increase in my monthly storage fee in the next year". I received an invoice from Molloy for 10/22 raising my monthly storage fee to $623.59 from $487.18 (a *****% increase). I called ******************** on 9/8/22 and he said he would change the effective date of my latest price increase to 1/1/23 based on the conversation I had with him on 12/6/21. Contrary to my discussion with ******************** on 9/8/22, I then received an invoice from Molloy Bros. for 12/22 seeking payment for the increased monthly storage fee of $623.59. I have spoken with senior customer service representatives of UniGroup, which is the parent ******* of ********* Transit (Molloy is a ********* agent) regarding my experience with Molloy. The UniGroup representatives have told me that Molloy's business practices in its local market (non-interstate) are "outside of UniGroup's jurisdiction". The UniGroup representative I spoke with on 12/12/22 said she spoke with ******************** and he told her that he "can't put any rate guarantees in writing" pertaining to potential future monthly rate increases. I feel that I am being taken advantage of as a consumer by Molloy Bros. instituting both a *****% and *****% monthly storage rate increase in a 12 month period. If I were to choose to move my items from Molloy to another storage facility (to get away from Molloy's unreasonable business practices and excessive fee increases) I would incur significant expense to do so.

  Business response

  01/09/2023

  Our company has instituted a series of increases over the last 24 months.   We were charging below market for a long time and we needed to raise our costs to keep in line with our rising expenses.   We know everyone out there is dealing with rising costs and we are sorry that we have to pass these costs on to our customers but it was imperative to keep our business healthy.  We have made extra accommodations to ********************** but cannot provide him with any written guarantee about future increases.  

  Customer response

  01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Molloy Bros.' response to my complaint is not satisfactory from my perspective as a consumer. Molloy Bros. practice of subjecting consumers to uncapped storage price increases and unwillingness to put anything in writing to protect consumers from future price increases is unreasonable. I feel that I am being taken advantage of as a consumer by Molloy Bros. due to the cumbersome nature of my storage items and the significant expense involved with moving them if I were to choose to do so. Enticing consumers to utilize their storage services by "charging below market" rates as stated in Molloy Bro.'s response and then providing no written assurances pertaining to future price increases is unfair to consumers.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *********
  
  
  
  
   
  

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved out out of our home on June 14th, ************************************************************ We were trying since mid July to get our stuff moved into our new house, but they had no date, no trucks or no people. We got rescheduled multiple times and lived without our things for weeks on end. We paid money to stay on rent. We specifically mentioned days that we could not let the moving in to happen due to work and they were not mindful of this or help us. It was extremely hard to live in a house with no furniture and half of our items missing that were necessities. They finally decided to have a date and we moved in August 4th, 2022. Unfortunately we had half our stuff damaged, the treadmill was no longer working, the glass china was destroyed, the bed frames, night stands and cabinets were chipped and scratched up. Alongside this, out items were missing such as a whole set of formal suits worth over a thousand dollars. Our gel foam mattress and some kitchen appliances which are extremely expensive were missing as well .We filled a complaint as we paid for insurance and got told we would receive **** for compensation. It is now October 8th and we have not received anything. When speaking to the company specifically *********************, he emailed saying the balance is paid in full and we will receive the money soon. However an email later from ****** and ******* claim we have to pay an additional amount of ****** which makes no sense as we paid the bill in total when we signed the contract. We paid ******* to move out and ******* for moving into the house. Total we paid *****, and they claim we have paid *****. The balance does not include the service fee we paid separately for using a card. This is ridiculous behavior and frustrating to go back and forth on. We have spoken over the phone to the company multiple times and get delayed and confused messages. They were extremely unhelpful and rude. There was a lack of help on all ends and this is unacceptable.

  Business response

  10/11/2022

  We have a process in place for all claims filled with our company.  The customer can file a claim form  but until the balance is paid in full no claims will be settled.  We have given the customer documentation on the balance owed several times.  Once the balance is paid we would be happy to look over the claims. 

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted ***** Brothers to move me. First the Coordinator came to give an estimate. He said it was a three day move and I **** haveto leave the apartment for one night. I am a senior and handicapped. The movers came and I was not aware that they had a 7 hour window to which they got paid. I as moved in 3 hours. My apartment was ready on 11/10/21 for move in. I stayed in a hotel.The movers took my furniture overnight to Farmingdale, which thy unpacked and reloaded.? The next day they moved me in in 3 hrs. I was later told it was a two day move. I paid over ***** but to having several boxes packed privately and giving away several items, I received a ****** refund. I hav tried on 4 occasions to contact J. *****, CEO of this company from the web sites listed. Then I was told by the *** to contact ******************** As I have another complaint with them that I wrote to him on 4/19/22, but no reply. This business has a company ht theyre called Focus Moving Solutions, ******************. I filed a claim in March. I spoke to her and explained my position and the process for filing were difficult, but I managed to do it and sent the claim forms by **** She contacted me about pictures that I did not know how to send. I was able with help to do so. I have 14 items that were damaged or needed to be replaced. After the pictures were sent she said I did. Good job. I told her I had everything out in this small 3 room apartment with 100 boxes and was difficult trying to get around wth my ******. She said I could put them away. I then received an email from ********************** asking for a receipt for my broken printer. I misunderstood and thought he was requesting a receipt. Which I did not have. I do have the Model# etc. for the Canon printer. I was given hope. On 3/30/22 I received an email from ****************** indicating my claim was not being submitted to ***** Bros. as it was not done in 90 days. When I requested the first claim from, ****************, who was patience. I lost it, she resent

  Business response

  05/23/2022

  We are so sorry to hear that **************** was not happy with out services.   We make sure to follow all of the rules that we are required to follow.  The move had to be done over 2 days due to building challenges which **************** was aware of.  Our order for service states a full 14 hours for the move and the move actually went over the time a bit but the packing went under.  We charge for actual packing services and time.  All the documents were signed by ****************. 

  Our rules and regulations do state that claims must be filed within 90 days. This did not happen thus the reason the could not be processed. 

  Customer response

  05/24/2022

  It Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [YouI was charged for a three day move by ****************. As I stated I am handicapped and had to stay one night in a hotel. I was later told it should have been a two day move. Each move was 3 hours. Moving out and moving in. My furniture was taken back to Farmingdale. Not sure if it was unloaded, but I have numerous pieces that were broken or need repair. Completely dissatisfied with Molloy Bros. Nothing like the real Mayflower. Common courtesy, after six emails, I could not get a response. The *** that handles their claims, knew my situation. They waited my time. They supposed to have only one complaint, that was probably the one that sneaked through. I am a senior citizen and I see what I am saying does not count. I am not well and I hope the money they owe me for their negligence, will make them richer. They are awful.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩