Complaints

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought my dog in for an emergency June 23, 2022. They gave me an estimate for ******* to *******. left dog with them as she needed to stay an additional night. Was called later stating credit card did not have enough credit for an additional service. gave them an additional credit card. no estimate or even a guess how much more. next day they said she was doing well. came to pick her up on Saturday June 25, 2022. asked for ****. was told there needed to be an adjustment. the billing will e mail me Monday. waited and called everyday to get invoice. (need to file pet insurance claim) spoke occasionally and got excuses. they billed me *******, and ******* on my Care Credit card and an additional $******* on my ***************. put in a dispute on duplicate charge on other card ($*******. Called again on Thursday July 7, 2022. was told they will call me. Never did. I need a correct invoice to process for insurance and I need one of the duplicate charges to come off my ****. I never agreed to $4,589.00 I am furious, and I demand to see what these charges were for.

  Customer response

  07/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

  Customer response

  08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My complaint was basically that I did not receive  an invoice for services rendered to my pet, and I was double charged on my credit cards. I had spoken to the agency and they arranged to refund the double charge. I had dropped the complaint . The next day I received a invoice of the services rendered and a total amount (*******) When I went to add the amounts charged to my credit card the amount was $1462.00 and $1563.00 total $3025.50. The invoice I was sent was for $******* which is $85. 50 under the amount charged on my credit card. I am entitled to a refund of $85.50.  I left several messages and e mails asking for them to return my money. I have not received a response.  I am requesting a refund of $85.50 by check or a credit to my care credit card.  I am seeking your assistance in this matter.  Thank you so much for your help in the past. *******************************; # ******** 

   

   

   

   

  
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩