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Business Profile

Major Appliance Services

G & G Appliance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for G & G Appliance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called ** company for our broken dishwasher and asked them to recommend certified repair shops locally. They recommended G and G. I called and made an appointment and they came to my home and without removing the dishwasher said it was a motor issue. They charged me for the motore which is under warranty. After several phone calls they refunded the charges for the motor but not the repairs. I scheduled a follow up appointment and they came to the home and tried to remove the dishwasher to replace the motor but in the process caused damages to my kitchen countertop and cabinets. They did not replace the motor and instead said they would send another tech out. They scheduled the appointment 2 more times and no one called or showed up. The work was never completed. I have text messages, phone calls and emails as proof that the work was never completed. I called the company and they have not refunded the money I paid to have the work done, excluding the cost of damages to my kitchen.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 10, 2025 I purchased a new dryer, that was covered under a warranty for repair by G&G Appliance. About 10 days after I bought it it stopped heating. I called G&G and they sent a repairman out on February 3rd. He determined it had 2 bad parts, the motor and a wiring harness, that needed to be replaced. The parts were ordered to be shipped directly to me. The 2nd part came in on March 6th. On March 8th a repairman came to my house, installed the parts, and the dryer still wouldn't work. He tried contacting G&G for assistance and instead of getting help from their troubleshooting department he was told that he had several calls to make that day and to "figure it out". He left and I haven't heard anything from G&G. In addition, when you call them you get a recording saying they will call you back (they don't). I have waited over a month for repair on a brand new dryer. G&G doesn't communicate, nor apparently do they actually fix anything. I would like my dryer fixed. I have been patient, but I only had use of my dryer for 10 days out of the 2 months that I've owned it. I would like G&G to do what they are supposed to do and fix it. They have had ample time.

      Customer Answer

      Date: 03/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ***********



       

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My chest freezer stopped working, paid for extra warranty though Lowes. ***** hires G and G to fixed their customers units. G and G missed 3 appts at first, finally made it to the 4th appt. Service tech asked me what part i think the chest freezer needs. he finally decided it needed a seal motor, after i explained what was happening. service tech only read the temp of the freezer and check the ** on the back. Made an appt to fix the unit, didn't show.... I had to call the horrible customer ********************** to find out G and G cant fix the unit and wasn't going to call to tell us anything. I have missed multiple days of work. G and G is still filing the correct paper work to get this unit replace by Lowes.

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this company to make a repair to a broken washing machine. When they came, they refused to make the repairs because they maintained that I attempted to make the repairs myself. I am not a handy person. I never made any attempt to repair the machine. I contacted the company on several cases to request my money back. They refused to do so.

      Customer Answer

      Date: 02/15/2025

      Better Business Bureau:

      At this time, I have not been contacted by G & G Appliance regarding complaint ID ********.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment at home on Tuesday Jan 8 and spent all day home and they did not show up. They said the would give me the first appointment on Jan ******. That same day on Jan 7th at 4:58 pm they send me an Email they are coming between 1-5pm on Jan 9th. I called on Jan 9th at 1:15pm and they tell me they should be there at 5pm. They never showed up.I call on the phone in Jan 9th at 4:35pm and after 1 hour and 6 minutes somebody finally answered the phone at 5:51!pm. She tells me to hang on and she will speak to the dispatcher. She then disconnects the call and never calls back. At 8:15pm I get a standard generated text from ******** saying they can not make it today and they want me to call back for an appointment. My machine is still broken and G&G service ***** with phone service. I called them Friday Jan 10 and after 50 minutes I hung up after nobody answered the call. They need to be exposed and they need to pay me $100 for making me stay home 2 days straight without providing service.I reported the lousy service to ** who will try and help me get a service appointment. I am very unhappy right now since I bought the machine back on Sept 23, 2024 and had service men come here 5 times already. PC ******* UPPER MANAGEMENT refused to give me a new machine when I requested well before the first year.

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for my washer repair since my first visit Nov. 6. A part was ordered and technician returned Nov. 11 but could not fix. Another tech came Nov 13 but part did not fix problem. A transmission was ordered and I was told it should be 5 days. I called for status on Nov 19 and told part would be in Nov. 25. I called again Nov. 26 and repair was scheduled Dec 3. I texted for confirmation on Dec. 2 and received a reply that tech was out and rescheduled for Dec 7. Texted 12/6 to confirm receiving call bk rescheduling for today, Dec11. After hearing nothing again, I called Dec 11 to confirm and was told a reschedule for Dec 19. This is not acceptable. Please reschedule someone else and fix my machine. Thank you

      Customer Answer

      Date: 01/06/2025

      At this time, I have been contacted directly by G & G Appliance regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

      I replaced washer on Dec 20 after poor response for 7 weeks. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our whirlpool stove broke, the ignitor had previously burnt out several times. We called G&G for a repair, telling them its most likely the ignitor. We decided to buy a warranty since the stove requires a repair too often. The tech comes and diagnoses it as such, but didnt bring the part so we had to schedule another visit. The tech changes the ignitor at the next visit and turns out, thats not the problem, its a different part. This happens 2x more. The tech tells us our stove was discontinued and there are no parts available for our stove. Whirlpool sent a part that fit into our stove, but its not the correct serial# for our model and the unit could not read the part. We spoke to G&G and they wanted to send another part which I declined and shared what the tech told us. I then called Whirlpool directly and asked to use my warranty, they said we have an open ticket and ***** is still saying its not damaged and they can fix it with another part. I have been without a stove for 3 months, I missed the biggest sale price of the year to buy a new stove on Black Friday which is a necessity that I cant afford. G&G refuses to state the stove cant be fixed and wants to keep setting up service visits and throw more parts at it. Im not asking for a free stove. I gave them 3 months, 3 parts and 4 visits. Other companies will try servicing a unit and if it cant be fixed the 2nd time they trash it. I asked if I allow a tech to come 1 more time and try to fix the unit can you guarantee this will be the last, they said no. How long will this go on and how long will I be without an oven? This is terrible business.

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This started in August of this year. Our microwave stopped working on our built in Whirlpool Microwave/Oven. They have been an absolute nightmare to work with. It takes them forever to do anything. We have had a technician (don't get me started on this complete weirdo they've been sending here who talks about incredibly personal things) to our house multiple times. He has been wrong about the problem every time. So they have to order a new part, but they won't schedule the next appointment until the part comes in, so there's 2+ weeks in between each appointment. It has now been almost 2 months since they first started coming here, and yesterday we had a confirmed appointment that he just didn't show up for. I called today and they said it was because the wrong part came in, but they didn't think that was important to let us know that. So now they have to order a new part, we have to wait for that to come in, and THEN schedule another appointment. I called and asked to speak to a manager, and they said they would transfer me and it just rang and nobody answered. This company is an absolute joke. They are embarrassingly bad at what they do, and their customer ********************** is beyond terrible. I've spent almost $1000 so far to fix this minor issue because they keep ordering the wrong parts.

      Customer Answer

      Date: 11/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by G & G Appliance regarding complaint ID ********.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Atrocious service. Canceled an appointment day of after multiple confirmations. They exist to extract fees and not deliver service.

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my daughter bought a ********** broke down after time she could return to ************ people come.first one did not know what was wrong.second one coming did not show or call on sheduled day because he knew what was wrong by notes from first tech.he showed up and said he fixed freezer.after he left freezer was so hot you could not put hand on it.called ge they said unplug it and service tech would return.they did not after waiting for them.they closed ********** it is still unusable after four ************** is Appliance Repair | G&G Appliance Service - ******** ************

      Customer Answer

      Date: 10/06/2024

      Better Business Bureau:

      At this time, I have not been contacted by G & G Appliance regarding complaint ID ********.

       

      at this time i have not been in contact with them ,but   GE  sent a replacement the day before G & G was to come look at freezer

      I dont know if this is what you want to hear 

      but the freezer was finally replaced by manufacturer

      thank you for your help



      Sincerely,

      **** ******* **


    G & G Appliance is NOT a BBB Accredited Business.

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