ComplaintsforCompetition BMW of Smithtown

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of purchase 02/07/2022 I purchased this 2018 Audi S4 from *** of Smithtown and it has been NOTHING BUT a complete NIGHTMARE...Before i purchased the car i told them the break light went on while test driving it they said they will replace break pads . A week later light goes on again and i take it to my auto body shop they said it needs new breaks and rotors... so i spent about $750 just on that alone.... for all 4 breaks and rotors.... Now after that gets fixed i drive it around for a few more weeks the steering wheel vibrates while turning wheel all the way right or left, car shakes while turning and i noticed sensors go off when NOTING IS THERE also when accelerating i hear a very loud ticking noise . last month i was pulling out of the gas station and the car did and emergency stop and said that there was something behind me when i was PULLING FOWARD makes 0 sense... at this point i am getting fed up... only kept the car because factory warranty was good until the end of June, now it is up and it is still having issues . so i take it to Audi of ***** town ( another terrible experience) They claim the steering wheel shaking is normal and the ticking is normal (Which it is not i have driven other s4s and they don't do that...after getting fed up with Audi of Smithtown i went to ******************* they have been honest told me the car has been into an accident and that it looks like the dealer/previous owner tried to hide it...car has been in the shop again since 9/13/2022 since i have had this car i have been to the dealership about 5 times with issues/ repairs and complaints... bottom line this dealership is supposed to be high end service with nice working cars instead charged me $40,995 for a car that needs to be checked out every 3 weeks. I want all of my money back that i spent on the car including car payments made to *** financial and TFCU , Complete waste of money and time$40,995 is a lot of money to spend and be unhappy about the purchase...

  Business response

  09/26/2022

  We are terribly sorry that ****************** is unhappy with his purchase.  However, this purchase was made almost 8 months ago, and to my knowledge (and based off the customers complaint), Competition *** was not made aware of any issues with the car after they took delivery.  We were not given any opportunity to inspect any complaints, nor were any brought to our attention.  We are also way past and implied dealer warranty on the car, and the customer declined purchasing any addition service contract (as seen on the attached final menu).  The car left Competition *** with new front brakes as requested, and the sensor causing the actual brake like to come on was faulty, and was replaced by Audi of Smithtown.  The car was delivered passing *** inspection, including tires and brakes, and if the customer was sold new brakes and rotors by an aftermarket auto body shop, for all we know it could be the cause of any shaking that is occurring on the car afterwards.  That wasn't present on the car when it left, and at the customer admission occurred a few weeks after that service.  Audi of Smithtown could stated that the shaking and noises were normal though, and the implication that we withheld information is unwarranted.  A Carfax report is available for every car we sell, right on our website, and even as of today, there are no accidents listed on the Carfax of this vehicle.  I have attached the Carfax report for reference.  Unfortunately, we will not be refunding ****************** for the full price of the car, 8 months after it left our lot, after all warranties have expired, when no issues were ever brought to our attention previously.  

• Initial Complaint

  03/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had brought my car to get a service done and when I picked my vehicle my speakers for my radio were blown and when I called they said they dont go messing up peoples radio. Thats not what we do

  Business response

  03/03/2022

  While we're sorry that the customers radio is not working, it has nothing to do with Competition **** or any of the work we performed.  

  This was an older car with multiple issues, (none of which were audio related, so we had no reason to verify if it was working upon arrival, or turn the radio on at all).   

  This was a 2012 X5 with ******* miles on the odometer that was brought in for the diagnosis of:

  A burning smell under the hood

  A Noise from the fan

  A Service Engine soon warning

  And a seatbelt restraint malfunction.

   

  We diagnosed their concerns as 2 excessive oil leaks causing the burning smell.  ******* is leaking directly onto the exhaust manifold which is extremely dangerous.  The customer declined to have this fixed.

  We also diagnosed a failed thermostat for the fan and the service engine warnings, as well as a fault for the catalytic converter, the customer authorized the replacement of the thermostat.

  We also diagnosed the failure of the passenger side seat occupancy mat, which the customer declined to have fixed.

  Lastly, while it was in the shop we found a bulb had failed, and the customer authorized a replacement.  (During this replacement, the technician noticed that this was a large, aftermarket (not installed from the factory), audio equipment installed in the car).

   

  None of these diagnosis or repairs would impact the audio system in any way.  We did offer to look at the radio concern for the customer after they brought it up, but they declined to bring it in.  At this time, we will not be replacing or offering any compensation for any of the customers aftermarket audio equipment on this car.

  Customer response

  03/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   Even though my car had problems my radio was never one of them I have a system in my car I had put in at a professional shop so all the wiring is officially done there should be no reason after leaving my car that a stereo amp is blown the only reason would be when the radios was either started cold and volume was up because when my car starts automatically music turns on radio whatever was playing last I always use Bluetooth for my car so when I left it at *** I left it on cd/multimedia on my dash and when I came back the radio was in playing music so someone had to have touched my car 

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• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2019 *** X5(worst decision ever to purchase* please heed my warning).The car just stopped working completely. Unable to drive and incredibly dangerous. My car is very rarely used and had less than 20k miles on it. I purchased it under the assumption the car would be safe to transport my 4 year old daughter* unfortunately with the car's high level of unreliability that is not the case.I dropped the car off at **** or rather the car had to get TOWED to *** because it was unable to move. No loaner car was provided on day one so we were left with no means to transport our 4 year old daughter back and forth to preschool. Hands down the worst experience possible* i highly recommend you not USE this dealership COMPETITION BMW OF SMITHTOWN or atleast be warned at their incredibly POOR business practices and LACK of REGARD for ANY OF THEIR CUSTOMERS concerns.I was reached out to days later informed that this issue happens ALL THE **** and that it is a QUICK FIX and it is COMPLETELY COVERED under the new car warranty. This is all recorded on the multiple phone calls i had with COMPETITION BMW OF SMITHTOWN. THIS WAS WELL OVER A MONTH AGO AND WE STILL HAVE NO CAR***** We were contacted a week or 2 later by *** saying they decided not to cover this under warranty because there was some type of liquid damage(THAT WAS CLEARLY NOT VISIBLE DURING THE INITIAL DIAGNOSTIC WHEN THE REPAIR REP REACHED OUT TO ME ASSERTING THIS ****HAPPENS ALL THE ******** AND WILL BE COMPLETELY COVERED AT NO COST. Bait + Shift poor business practices at trying to overcharge a problem that should be completely covered that was committed as completely covered.I then reached out to customer relations at *** corporate and the rep * ARIES(name)* confirmed this is incredibly poor practice and she will work to get this resolved. TO NO AVAIL* i still have no car.***************************(Manager at Competition ***)+****** Gras(Manager at Competition ***)DO NOT CARE ABOUT THEIR CUSTOMERS* BUYER BEWARE

  Business response

  11/22/2021

  **************** vehicle arrived to us Via tow truck on 10/19/2021 with a transmission concern stating the "vehicle will not move," and other maintenance items.

   

  We diagnosed the vehicle with the *** diagnostic systems and found faults for the center console control panel, which is essentially the gear shift assembly.  *** Service Advisor called the customer to inform him that it was a defective part covered under warranty.  We ordered the part, and once we began the replacement and removed the assembly/control panel, the technician found contamination underneath the assembly.  At this point it became clear that this was not a defective part, but that it was damaged due to a liquid spill of some kind.  For any liquid to have spilled under the shifter and into the connector, it would have had to come from above.  This was not apparent in the initial diagnosis as the top of the shifter was cleaned of any foreign substance prior to the vehicle coming into our possession.  ***re is a picture of the liquid contamination attached.

  Once it became apparent that we were no longer dealing with a warranty issue, we immediately stopped repairs and contacted ************ to inform him that *** would not cover a damaged part due to outside influence under their manufacturers warranty, and if he informed him of the cost required to repair it if he wanted to proceed.  He declined the repairs at that point, stating it should be covered as we initially told him it was a defective part.   

  ************ requested a corporate officers phone number to escalate the issue to them, and that he also had a lawyer who was helping him reach out to a ***NA SVP of the Easter Region to escalate the issue. We never heard anything from our *** reps regarding this issue.  We did hear from *** Customer Relations stating that ************ had called them on 11/3/2021.  That communication is attached, however the last line stating that there was no prior Goodwill used for this customer is incorrect.  

  We did provide goodwill, for essentially the same issue back in August/September of 2020.  That visit found water int he same module.  ************ was displeased that it was not covered under the manufacturers warranty or the extended service contract he purchased when he got the car.  We used good will to cover that repair for ************ then so he wouldn't have to pay out of pocket, which totaled $3311.50.

  *** quote for the current repair is about $1800, however both ***NA and Competition *** have declined this request for Good will assistance again.  

  ************ also continues to slander us on ****** and ******** with poor reviews.  

  Customer response

  11/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Please provide the transcript conversation of the conversation between Competition BMW of Smithtown.

   

  BBB and everyone who is privy to this complaint should be able to read the transcript in which Competition BMW of Smithtown committed to fix the issue(which allegedly happens all the time) at no cost, after looking into the issue.

   

  I would like the transcript of the conversations I had with Competition BMW of Smithtown to further elucidate this issue.

  Thank you!
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩