Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I towed my 2016 *** 535i into Competition *** for service on March 31st of this year, as the battery and electrical components were damaged in an unrelated battery changing incident by ***. *** has agreed to pay for the service when notified, however they were not willing to pay for alternative transportation for me while my car was replaced. I was informed that I was eligible for a loaner once the car was looked at by a service advisor The car sat on the lot for a long time, not being looked at until last week. I was sent a video of the mechanic inspecting the car's damage, stating that aside from the electrical issues, the car was in good condition. At this point, I again requested a loaner, but was informed that there were none available until April 11.I was informed late last week that the car would need 8 thousand dollars of repair, and that parts were on back order from ******* and that they didn't know how long it would take for the parts to arrive in *******. Again, I requested a loaner vehicle, but was told that I would not be eligible to receive one until they knew where the parts were.The lack of alternative transportation forced me to rent a car, which has proven to be very expensive. The service advisors have not reached out to me of their own volition at any stage in the process; I have needed to call them myself in order to receive updates/information about the status of my car. I do not feel as though this issue is a priority for them, and it has caused me great inconvenience and distress, as I am graduating within a month and cannot mentally afford the stress of this situation with my finals or financially afford this expensive rental car.

  Business Response

  Date: 04/22/2025

  *** ******* car was towed in, and was seen by the appropriate technician as soon as they were available.  Unfortunately due to high demand, it took longer than we would have liked, but they are seen in order of appointment (which ** ******* car didn't have), and arrival.  We prioritize every car as best we can, *** ******* car is no different.  *** ***** was told up front that extensive damage caused elsewhere (by AAA according to his complaint), led us to have to involve *** in identifying what parts were required as we couldn't visibly tell (see attached photo).  These parts are on backorder from ******* at the moment, and there is nothing the dealership can do to get them here any faster.   We will provide a loaner car once the required parts are here and we are ready to begin repairs, but we can not indefinitely provide a loaner at the dealerships expense while we're waiting for parts with no *** for work that was done incorrectly through an outside mechanic or shop.  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my vehicle for service ( inspection sticker) and to check into a water leak issue , I provided a car cover and was assured my car would be kept dry , this was in early July , numerous phone calls and texts come to know my car was left out and flooded , representative was let go , and still they have not returned vehicle its now October I can only assume my car is totaled

  Business Response

  Date: 11/01/2024

  Our Service Manager *** ******* has been in touch with *** **************** We do apologize for the delay.  Much of the delay was caused by extensive time water testing, some was definitely miscommunication on our part due to some personnel changes.  The car was never left out in the rain or flooded due to being left out.  It was kept under our outdoor canopy during repairs.  The carpet was soaked when she came to see the car during its time here due to the water testing needed to locate the leak.  These were removed once the leak was repaired so that the vehicle could be properly dehumidified and dried out to avoid mold.  For the delay issues and as an apology, we reduced her bill from $3214.54 including tax, to $1584.87 including tax, a savings of $1629.67.  *** informed her that her vehicle was ready for pickup after her personally quality control tested the vehicle this morning, and she will be picking it up later this evening or tomorrow morning.  

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase 02/07/2022 I purchased this 2018 Audi S4 from *** of Smithtown and it has been NOTHING BUT a complete NIGHTMARE...Before i purchased the car i told them the break light went on while test driving it they said they will replace break pads . A week later light goes on again and i take it to my auto body shop they said it needs new breaks and rotors... so i spent about $750 just on that alone.... for all 4 breaks and rotors.... Now after that gets fixed i drive it around for a few more weeks the steering wheel vibrates while turning wheel all the way right or left, car shakes while turning and i noticed sensors go off when NOTING IS THERE also when accelerating i hear a very loud ticking noise . last month i was pulling out of the gas station and the car did and emergency stop and said that there was something behind me when i was PULLING FOWARD makes 0 sense... at this point i am getting fed up... only kept the car because factory warranty was good until the end of June, now it is up and it is still having issues . so i take it to Audi of ***** town ( another terrible experience) They claim the steering wheel shaking is normal and the ticking is normal (Which it is not i have driven other s4s and they don't do that...after getting fed up with Audi of Smithtown i went to ******************* they have been honest told me the car has been into an accident and that it looks like the dealer/previous owner tried to hide it...car has been in the shop again since 9/13/2022 since i have had this car i have been to the dealership about 5 times with issues/ repairs and complaints... bottom line this dealership is supposed to be high end service with nice working cars instead charged me $40,995 for a car that needs to be checked out every 3 weeks. I want all of my money back that i spent on the car including car payments made to *** financial and TFCU , Complete waste of money and time$40,995 is a lot of money to spend and be unhappy about the purchase...

  Business Response

  Date: 09/26/2022

  We are terribly sorry that ****************** is unhappy with his purchase.  However, this purchase was made almost 8 months ago, and to my knowledge (and based off the customers complaint), Competition *** was not made aware of any issues with the car after they took delivery.  We were not given any opportunity to inspect any complaints, nor were any brought to our attention.  We are also way past and implied dealer warranty on the car, and the customer declined purchasing any addition service contract (as seen on the attached final menu).  The car left Competition *** with new front brakes as requested, and the sensor causing the actual brake like to come on was faulty, and was replaced by Audi of Smithtown.  The car was delivered passing *** inspection, including tires and brakes, and if the customer was sold new brakes and rotors by an aftermarket auto body shop, for all we know it could be the cause of any shaking that is occurring on the car afterwards.  That wasn't present on the car when it left, and at the customer admission occurred a few weeks after that service.  Audi of Smithtown could stated that the shaking and noises were normal though, and the implication that we withheld information is unwarranted.  A Carfax report is available for every car we sell, right on our website, and even as of today, there are no accidents listed on the Carfax of this vehicle.  I have attached the Carfax report for reference.  Unfortunately, we will not be refunding ****************** for the full price of the car, 8 months after it left our lot, after all warranties have expired, when no issues were ever brought to our attention previously.