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Find a Location

Wendt's Propane & Oil has 1 locations, listed below.

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    Business ProfileforWendt's Propane & Oil

    Propane Supplies

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    5910 Ward Rd, Sanborn, NY 14132-9344
    BBB File Opened:
    10/21/1991
    Years in Business:
    57
    Business Started:
    1/4/1967
    Business Started Locally:
    1/1/1968
    Business Incorporated:
    5/16/1972
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Ken Wendt's Propane Gas Service Inc.
    Business Management
    • Mr. Paul Wendt, President
    • Mr. Trevor R Wendt, Co-Owner
    Contact Information

    Principal

    • Mr. Paul Wendt, President
    • Mr. Trevor R Wendt, Co-Owner

    Customer Contact

    • Mr. Trevor R Wendt, Co-Owner
    Additional Contact Information

    Fax Numbers

    • (716) 731-9767
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/15/2023

    I spoke to the GM Jack @ Wendt Propane on 12/19/2022 to advise we have a closing date on the house, so please put me on "Will Call" and do not deliver anymore propane unless I call in for it. I wanted to run the tank as empty as possible so as not to owe for unused propane. Jack agreed to this, and advised me to call him if/when my tank gets down to 20%. Jack proceeded to have my propane tank filled the very next day with 187.5 gallons @ $3.10 per gallon (I was locked in at $2.99 per gallon before my phone call with Jack), while I was at work, which was not authorized. I called Jack, and he apologized, assured me that everything will be fine. He will make sure this does not happen again before the closing date on the house. Then on 01/20/2023 Jack proceeds to have another propane fill up delivered, while I'm at work, 144.7 gallons @ $3.10 per gallon, which again was not authorized. I called Jack again, once again he apologized and told me "not to worry, you don't owe me for it". I will take care of it. The day before closing he sends a meter read to my real estate attorney and says I owe him $1,462.60 for an almost full propane tank. When I called Jack back in December, if he had done exactly what I told him to do, I would not "owe" him anything at the closing of the house. I feel Jack purposely filled the tank so the new owner would feel obligated to keep service with Wendt propane. This has absolutely changed my feeling about Wendt Propane and how they provide service. I want to make the owners Paul and Todd aware of how Jack handles their business. I do NOT feel I owe for the $614.29 fill in December or the $476.36 fill in January. Neither fill were warranted, nor necessary!!
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Upstate New York

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