Business ProfileforChampion Home Builders Inc.

My husband and I bought a home from ***** ***** ** **, sold to us by *** ******** of ******** ***** of Weedsport. We moved in on 10/18/21. 2 issues with *****. 1. Throughout the planning process, handicap accessibility was emphasized. After numerous health problems, it was assumed I would eventually need a walker or wheelchair. Beginning 2/5/21, a list of cost of upgrades was exchanged back-and-forth between us, ******** ***** and *****. Shower bars are on that list. ***** doesn’t install them and refused to and refunded our money Why did they keep approving this upgrade list? No local company wants to install them and risk cracking the shower’s ceramic tiles. When I am ill, I am unable to use the shower, with nothing to steady myself. They allowed that item to stay on the upgrade list for 8 months, and should be responsible for installing the grab bars. 2. We were told that we were getting a great kitchen package of appliances at a great price because ***** buys in bulk. Before we moved in there was a big dent in the refrigerator door by the ice dispenser. Plus, it is the wrong size refrigerator for the cabinet opening. This fridge is not wide enough and it projects 3” out from the countertop. Walking between the island and the door is tight for anybody. But I, in fact, am using a walker now and cannot pass through that space without hitting both hands as I hold onto the walker. The walker frame hits the fridge. We offered to pay an additional cost to take away this dented refrigerator in exchange for one that fits the cabinet opening. ***** refused. We have waited 8 months for the new door they promised us was ordered. I contacted ********* and the head man in the parts department said during Covid they’ve replaced that door within 12 weeks. He needs the name of the company ***** purchased from. ***** refuses to give the name. Smells fishy to me. People have asked did we run out of money, Thinking we bought a dented wrong sized fridge.