Reviews

Where do I even begin? I tried to build a brand based on their PIR resin jars. But, I ordered some in Oct of 2021 (yes, almost 2 years ago) and still haven't received them. I also have outstanding orders from April of 2022. I finally canceled the orders and they'll send me a check in 3-4 weeks. wow. Gee thanks. You've had my money for 2 years. then... the kicker. I misread their pop-up window when doing a recent return and needed 3 shipping labels. They told me that they couldn't provide them since I did the return wrong, therefore I needed to go to UPS and pay for the return myself. Instead of the estimated $69, it cost me $257 to return said jars. and when I asked, I was told "I apologize, but you must have made an error. now you have to go to UPS and return it yourself" and when I got a supervisor they repeated "you made the mistake, not us" Not once did anyone offer to cancel my return and let me do it over. They just sent me to do everything on my own. Customer service is the WORST I've ever dealt with.

Thanks for your feedback. When backordered items become available, we email our customers to make sure they still want the product before shipping the orders out. We give notice so that our customers have the opportunity to cancel orders and refunds will then be issued. Depending on the payment method used on the order, the refunds will either be instantaneous or may take 3-4 weeks. Regarding your return, we are unable to cancel labels that are created when the return process is started online. The instructions on our Make a Return page state "If you will be returning multiple boxes of product to SKS, you will need to enter multiple return requests. Please select the items you wish to send in the first box. After you have received the UPS return label email for this first box, you can then come back to this page to enter your request to return any additional items in a second box. Each box you return to SKS must have its own UPS return label." The reason the return shipping showed $109.04, not $69, was because the return was entered as 1 package. Since you were actually returning 3 packages, the cost of the return shipping increased. SKS does want your business and wants to continue to support your business in the future. We have added a credit to your account to use towards a future order as you discussed with the customer care team. Thanks.

They have poor glass bottles quality. I order over 1000 bottles for 10ml, 30ml, 100ml, But they had leaking problems. The leaking damaged our products and reputation. I WILL NOT RECOMMEND THIS COMPANY FOR ITEM 4006.

Thank you for taking the time to leave us a review. We are very sorry that our product did not work out for you. Unfortunately, we can not guarantee product compatibility and suggest testing our products before making a purchase. SKS does offer free samples for testing purposes, as well as a 45-day return period for unopened, unused goods. Thank's again for your feedback!

I've stopped buying from this company after a 10 year relationship. I get it that covid has interrupted continuous stock availability of many products, but the customer service and way they are operating at this point are unacceptable. Most items we use are now out of stock and there's no ETA shown, yet, they think customers should "pre order" (give them money) to be "guaranteed " to get them whenever they are back in stock. Really? So I'm going to tie up all my packaging budget on a deal with vague timing at best? No thanks. The odd thing is that other vendors are able to carry and sell the same products in a straightforward direct sale and ship transaction, which makes me wonder if SKS is not solvent and if I pre-order I may never see my money or the products. Just so sad. I seriously used to spend tons of packaging dollars there since 2010

Hello, we appreciate you taking the time to leave us some feedback. Unfortunately, we are experiencing some product backorders that are being affected by industry-wide resource shortages. Please know SKS is working hard to balance business financial priorities with inventory levels. Unfortunately, there are some stocked items that we can not give a timeframe for when they will be prioritized into our inventory. SKS is continuously updating our website to reflect the most up-to-date replenishment dates, as well as information on bottle site account's to better our customer experience. Thanks again for your review!