Reviews

Review Details

• Review fromHelene P

  Date: 02/22/2025

  1 star
  I am extremely disheartened by SKS lack of integrity & customer service. I contacted SKS & explained that I had purchased 8oz tins; 18 of which came in dented. Your associate Barbara was not only unprofessional but down right rude as she laughed at me when telling me that this purchased occurred 10 yrs ago; which was not accurate. I explained to her that I am a small business/one woman company who also works a full time job. She added that there is a company return policy of 30 days which I find NO WHERE on their website. Regardless it is obvious that the damage occurred due to poor packaging & I had ordered the tins several times over the years without any issues. It is very sad to me that I have been purchasing products from this company for well over 20 yrs & my loyalty does not appear to be respected nor honored. In addition, I did contact the company via email with above info & requested clarification as to whether your company return policy is on your website & whether your company would reconsider replacing the damaged items. Since I did not even get the curtesy of a response I am forced to file a complaint to the Better Business Bureau.

• Review fromKen A

  Date: 03/06/2024

  1 star
  Had my order on backorder since 05/04/2022! I have checked my order several times and it’s been almost 2 years with no gallon , 1/2 gallon glass jugs and also no caps! The other items in my order took months to trickle in. All the other suppliers have them in stock. I purchased supplies from them for years and ready to give up on them. I will be forced to drop them as my supplier.

• Review fromDenise H

  Date: 08/22/2023

  1 star

  Denise H

  Date: 08/22/2023

  Where do I even begin? I tried to build a brand based on their PIR resin jars. But, I ordered some in Oct of 2021 (yes, almost 2 years ago) and still haven't received them. I also have outstanding orders from April of 2022. I finally canceled the orders and they'll send me a check in 3-4 weeks. wow. Gee thanks. You've had my money for 2 years. then... the kicker. I misread their pop-up window when doing a recent return and needed 3 shipping labels. They told me that they couldn't provide them since I did the return wrong, therefore I needed to go to UPS and pay for the return myself. Instead of the estimated $69, it cost me $257 to return said jars. and when I asked, I was told "I apologize, but you must have made an error. now you have to go to UPS and return it yourself" and when I got a supervisor they repeated "you made the mistake, not us" Not once did anyone offer to cancel my return and let me do it over. They just sent me to do everything on my own. Customer service is the WORST I've ever dealt with.

  SKS Bottle & Packaging Inc

  Date: 08/24/2023

  Thanks for your feedback. When backordered items become available, we email our customers to make sure they still want the product before shipping the orders out. We give notice so that our customers have the opportunity to cancel orders and refunds will then be issued. Depending on the payment method used on the order, the refunds will either be instantaneous or may take 3-4 weeks. Regarding your return, we are unable to cancel labels that are created when the return process is started online. The instructions on our Make a Return page state "If you will be returning multiple boxes of product to SKS, you will need to enter multiple return requests. Please select the items you wish to send in the first box. After you have received the UPS return label email for this first box, you can then come back to this page to enter your request to return any additional items in a second box. Each box you return to SKS must have its own UPS return label." The reason the return shipping showed $109.04, not $69, was because the return was entered as 1 package. Since you were actually returning 3 packages, the cost of the return shipping increased. SKS does want your business and wants to continue to support your business in the future. We have added a credit to your account to use towards a future order as you discussed with the customer care team. Thanks.