Reviews

This dealership commits and condones fraudulent activities!! After years of owning ***** Thank you Sayville Ford you cost **** five ***** **** customers .. Someone really needs to file a suit against these lying thieves!!

Please do yourself a favor and never buy from these desperate people. When I leased my car from them, they had a different price that I needed to put down at pickup from what we originally negotiated. They also have called me over and over-over the term of the lease about turning it in-even though I told them every single time I wasnt interested and to stop calling. They are still calling me even after I spoke to the sales manager and complained. They dont care about their customers. I will never get a car from them again and I suggest you dont either. They are harassing me at this point.

My husband and I were supposed to buy TWO cars from this dealership. We were still going through with the sale despite the lack of professionalism with an argument between the salesman and the finance *** earlier. Then my husband did his paperwork. When he was done he went to remove the car seats from our cars while I did the paperwork for my car. As I was doing the paperwork, it became apparent that the finance *** put $29400 down on the WRONG car. He put it down on my husbands truck which was only supposed to have $25k down. I wanted $29400 down on my car bc it lowered my payment a lot. When I asked the finance *** to fix it he became irate and kept saying it doesnt matter. Dont you and your husband pay together?. I said Im not comfortable moving forward until he fixes his mistake. He continued to berate me stating its my fault not his and I was being sneaky because I must have seen the lower payment. I didnt even look at my husbands and my husband would never do something like that on purpose. I said again that it was the finance ***s mistake and Im not comfortable moving forward until he owns it and fixes it. He then threw my check at me and stormed out. I went out the door and said this isnt what I want. I want you to fix your mistake. He yelled at me across the show room stating he wont take my abuse and that he wont fight with me in front of my child because hes a good parent and thats not healthy. I said to another salesman I wanted to see somebody else & if its not resolved Im posting reviews. The *** heard and screamed across the room yeah Im real scared. I said cancel everything and went to get my husband. When my husband heard what happened he went in to confront him. The *** said lets talk about this somewhere private despite the fact he wasnt scared to scream at me in front of the entire show room. The finance director asked my husband to still do the sale but we refused and left. This all happened in front of my 4 year old.

Sayville Ford is the WORST!! Ive taken my 2023 Escape back for repairs three times so far since February, all electrical in nature and so far they have not repaired it, although they said it was repaired. My windshield kept freezing on the inside, the rear windshield took more than 30 minutes to defrost, the interior lights and warning bells functioned intermittently. At first *********************** who was appointed my serviceman tried to convince me they couldnt find the problem. The service manager (******) found out there was a faulty seal involving one of the rear lights that was to blame that affected the electrical components. When that was repaired, I drove around the corner and saw the check engine light was on as well as the battery symbol. I took out back the same night. It turned out to be a faulty battery due to an electrical problem. Two weeks later, I took the car to be serviced because the **** front camera, and radio stopped working. Each time I called, I left messages to speak with Mr. ****** and he did not return my phone calls. There were several times when the answering service would put me on hold and not come back. The last time I had an issue and spoke to the service ****** I was told they were very busy and no one could come to the phone. I surprised them and went there after work. There were servicemen standing around talking and I didnt see any cars being repaired. Now, (3 weeks later) have warning messages telling me to get vehicle serviced soon. There is an intermittent low rumbling noise when I turn on the radio AGAIN, and now the door locks work intermittently. I contacted **** Customer Relations and once they spoke to Mr. ******* he told them he wouldnt have an opening for me until sometime in July and they had no loaner vehicles. They sold me a lemon and do not want to take responsibility for doing so, and to think that **** got a bailout makes me sick to my stomach. Perhaps a lawyer or the news would help.

Absolutely awful service department! Took my vehicle in for a recall repair and they charged me $600 for wiring the part in and claimed it wasnt part of the recall. Asked them to check my radio while it was in for the recall part, and they charged me an additional $600 claiming it needed to be replaced but werent willing to show me or give me back my irreparable radio. Drive home same night and my back up camera coincidentally not communicating with my exact model radio replacement. Waited four months, after a dozen unreturned phone calls to the service agent and manager ******* who does not have the human decency to call customers back and finally got an appointment after contacting **** corporate customer service . ******* at ********************** was instructed by the assistant manager ****** to tell me that my backup camera- the one that coincidentally isnt functioning since they replaced my radio- isnt working and would cost $667 plus taxes to replace. They took no accountability nor responsibility for the damage they caused to my vehicle nor the financial consequences to me as a result of their faulty actions and unethical business practices. As a result I had to pick up my vehicle without the repair being done . The safety issue they have created for me in my family vehicle is disturbing to say the least. They do not care about their customers, and the assistant manager ****** is a rude, condescending individual who speaks to women with disrespect as if they are ignorant. Highly suggest : Do not give them your business or hard earned money.

************** Watch out!They will try to force you to agree to all kinds of expensive add-ons after you're committed to purchasing the vehicle. Then they will try to force you to use one of their financing partners with bloated interest rates. Again, watch out. They epitomize the used car salesmen stereotype, even when selling new. They got me, don't let them get you.