Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I started going to Lexie Auto Repairs, I was told only cash transactions. My payments were not properly or accurately recorded. When I first came in, I asked what was causing the check engine light. They asked me for $150 to diagnose problems and I paid this. I was told that the only problem was the spark plugs & discs in bad condition. Once this was done, I was told that the timing set needed to be changed & then the oil pump. Each time I returned they told me they changed something else & charged more. 9/20- Engine light still on 9/21- Went to Lexie with my girlfriend, ***** *****. We were told the time belt sensor was installed day before, & that they needed to fix the timing set next. 9/23- Paid total of $1296 for spark plugs & alternator. 9/24- Went to drop off the car again. Timing job was $1893.49- only receipt that was willingly provided. 10/12- Picked up the car again. By 10/13, engine light was on again. Left the car again 10/22. 10/26- Girlfriend paid an additional $200, no invoice. 10/31 - The owner falsely claimed he previously told me the engine might need replacement, which was not communicated before. Each visit, I was told the issue was fixed, but the engine light stayed on. Requesting a detailed invoice met resistance, delays, and police threats before it was provided. Invoice contained many inaccuracies, including claim that I had been informed car may need a new engine, and claim that I owed $461.41. I was told that they did not remember my girlfriend having paid $200, and at this time I had already paid $3100 in total. On 11/5, I took the car to *********** ***. They found issues with Lexie’s work, including unnecessary/incorrect repairs. *** completed additional needed work, totaling $1408.77. 11/19 - *** rep ******** confirmed only 1 timing chain was listed/installed per Lexie docs; other missing parts not in car; receipts lacked part numbers. He called it negligent to omit part numbers/details. Docs attached: Timing Set 1 & 2.