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Find a Location

Mohawk Auto Center has 1 locations, listed below.

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    Business ProfileforMohawk Auto Center

    Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    756 State St, Schenectady, NY 12307-1206
    BBB File Opened:
    3/26/2020
    Business Management
    • Office Manager
    • Mr. Steve Haraden, President
    Contact Information

    Customer Contact

    • Office Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/10/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    Let us start at the beginning.. 10 months ago, I financed a vehicle through this "dealership", and was reassured that the vehicle was well maintained and had just been surrendered as a trade in.. all goes fine with paperwork and such. First problem, tires have almost no tread on them when I get home to look at the car off their lot. I then see that upon my first off-site oil change, the entire bottom side of the car is rusted beyond belief. ******** has to handle a few recalls a few months later, and I'm told by THEIR CERTIFIED ***** TECH that my fuel line is rusted, hence the reason I run through gas within a day or so. Plus the other 2K in work that has to be done on the vehicle that Mohawk Auto Center so nicely neglected to do.. I call them, as I've only had the car for 3 months at this point. They tell me to bring it in and they'll fix it. They then tell me that ***** is just trying to get money out of me, they weld one piece of the car's underside back together, and then they send me on my way. 3 days later, my car begins a downward spiral of stalling while I'm driving, quite literally. I break down several times over the next few weeks, once while I'm in the FAST LANE on the highway. The car literally won't exceed 20 mph. I ask the service department more than once to fix it, and they tell me they don't have any appointments, it'll have to wait, etc. So I finally leave the car with them at Christmas time, and tell them that my 10 month old child was almost crushed because the car stopped running on the highway while we are in the car, and a tractor trailer has to swerve as to miss the back of my car. They then tell me that I've caused all this damage, and my head gasket is busted, along with several other things that ***** had already said needed to be addressed, but remember that Mohawk told me they didn't? I then get sick with covid, and cannot come in to deal with any of this for about 10 days or so.

    Customer Reviews

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    Local BBB

    BBB of Upstate New York

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