Business ProfileforMVP Health Care

I am writing to file a complaint against MVP Health Care regarding their denial of coverage for my psychotherapy sessions with Headway. I have been attending these sessions for the past two months, and I recently discovered that my insurance plan with MVP Health Care does not cover services provided by Headway due to its out-of-network status. As a policyholder, I believe that MVP Health Care's denial of coverage for my psychotherapy sessions violates federal laws, including the Mental Health Parity and Addiction Equity Act (MHPAEA) and the Affordable Care Act (ACA). These laws require insurance plans to provide equal coverage for mental health services compared to medical and surgical services. If my plan covers out-of-network services for medical care, it must also cover out-of-network services for mental health care in a comparable manner. Furthermore, I was not adequately informed about the out-of-network status of Headway before initiating my sessions. The lack of transparency regarding network coverage has led to confusion and frustration on my part. I have attempted to resolve this matter directly with MVP Health Care, but my efforts have been unsuccessful. Therefore, I am seeking assistance from the Better Business Bureau to address this issue and ensure that I receive the coverage to which I am entitled under my insurance plan. I respectfully request that the Better Business Bureau investigate this complaint and facilitate a resolution between myself and MVP Health Care. I am committed to continuing my treatment and am hopeful that this matter can be resolved promptly and fairly. Thank you for your attention to this complaint. I look forward to your assistance in resolving this matter.