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Business Profile

New Car Dealers

Fuccillo Kia Schenectady

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 36 service warranty with my new car at the end of February 2022. Fuccillo has sold that business since my purchase. When I went for my first service on 8/1/2022 I went to a different location. When I called to get the information from the warranty company to give to the dealership they gave me a number to call. They told me it would be no problem going to a different place since they hold the money for the services. When the dealership called for payment they were denied. I called and was connected to a “manager” who informed me that the previous employee was incorrect and I had to go to the original business. I informed them that that business had sold. They said they would authorize payment to go there. I told them the service had already been completed and I had spoken to an employee there before hand who said it would be fine. The “manager” informed me that was wrong and continued to refuse payment. I had to pay $97.15 for something that I have already paid for when I purchased this vehicle. I called Fuccillo they offered to send me a form to cancel the warranty when I told them I wanted my money back. They have yet to follow through. They have yet to offer any explanation or apology for their warranty company giving me conflicting information.

  • Initial Complaint

    Date:05/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/03/2022 I took my 2017 Kia Sportage to this location to have the engine replaced as part of a recall. I called several times and was told my vehicle was not ready. I called on 5/11/2022 and was told my vehicle was ready but a brake light was out and did I want it fixed. I said yes and picked my vehicle up the next day. I started to notice this rattling noise and my brake were grinding so I took my vehicle to ***** and was told my undercarriage & shield were broken. I call Kia and they said they told me when they left a voicemail about my vehicle being ready. I explained I call that’s how I found out my vehicle was ready and I was only told about a brake light. I told them they broke my undercarriage and shield and they needed to fix it. They said they didn’t and hung up the phone. I want them to fix my vehicle or pay for the repairs.

Fuccillo Kia Schenectady is NOT a BBB Accredited Business.

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