ComplaintsforAthletin Inc.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a set of bagpipes, which were damaged through a site called Reverb which is a musical version of ***** The seller agreed to a refund but isnt refunding my money. It has been months and I have been reaching out to the seller. The seller asked me why I was lying. The seller stated that it wasnt his company. The address for the business ********************************************* gots back to a residential address in *****************, not a business. When I returned the product i returned the product to the address provided which again was ************************************* a lies multiple times through chat. When i reached out to the seller on their website, the seller kept stating that he was not the seller, the. Mentioned needing a return tracking code, but there was never anything mentioned about a tracking code, and fumbled into his own lie.

  Business response

  10/11/2023

  As indicated by the customer, the item was purchased through Reverb, which is a platform similar to ***** specifically designed for musical instruments. When the customer initially reached out to our customer care team which is dedicated for our online store, they were requested to provide order details. The details provided were for an order placed on Reverb so they were unable to pull out order details as the order was not placed on our online store, akin to someone placing an order on **** and then directly contacing the business instead of using the platform's messaging system. If a buyer makes a purchase on Reverb, Amazon, or ***** it is the respective platform that manages the return process and handles refunds.

  At this point, we have gathered information from Reverb that indicates the customer initiated a return request but did not proceed to ship the item back. After a certain period, Reverb closed the return process. Subsequently, the customer contacted us directly, insisting on a refund and claiming they had returned the item. However, it's noteworthy that the customer failed to supply a tracking number to Reverb. This raises concerns about the accuracy of the claim. Additionally, it's important to mention that ******'s investigation led to the suspension of the customer's communication, further suggesting irregularities in the situation.

  To date, the customer has not provided a return tracking number, which casts doubt on the validity of their assertions. In light of these circumstances, it appears to be a deliberate and malicious attempt to damage our business's reputation.

  Customer response

  10/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The seller has repeated lied. Once a liar always a liar. The seller has stated on that they do not sell bagpipes, however there are multiple reviews talking about their bagpipes. Look at their Google ratings and you can see the lies from their multiple victims.  They talk about the “warehouse” their product come from, the address goes back to a residential address. The seller has taken advantage of multiple buyers and can not keep up their integrity and do the right thing.  How is it that there are multiple buyers for bagpipes from this seller over time, but they “do not sell them” they have stated that the site Reverb is not associated with them,  but respond saying that they have spoken to the reverb about policy. They have proven multiple times that they have lied. How can a a business lie and try to represent the BBB. It doesn’t make them a better business, it makes them a scam. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩