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Business Profile

Subscription Agents

Subscription Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

This profile includes complaints for Subscription Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Subscription Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a check in the amount of $179 for 1 year for 50 issues of The Week. I sent the check #**** on 2-25-2025. The check was cashed on 03-11-25. I have not yet received confirmation nor any issues!

      Customer Answer

      Date: 04/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *******



       

    • Initial Complaint

      Date:03/14/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Subscription Services $179.00 on 1/17/25 for a one year subscription to "The Week". My check (#****) cleared on 2/3/25. I have never received any issues of The Week as I ordered and paid for. I searched for a contact number to website for Subscription Fulfillment and can not locate a website or customer service phone number.

      Customer Answer

      Date: 04/07/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Subscription Services has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ******* ******-***** ******-*****

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a subscription notice from Subscription Services to renew my subscription for **************** I forwarded a check (#****) dated July 30, 2024, to them and the check was cashed on August 12, 2024. We are now into October and apparently this subscription has not been renewed as I keep receiving notices that it will expire. Obviously, *************** was not notified of this renewal, nor did they receive payment. At this point I am requesting a full refund.

      Customer Answer

      Date: 10/25/2024

      Better Business Bureau:

      At this time, I have not been contacted by Subscription Services regarding complaint ID ********.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received and Offer in the mail from Subscription Services for *************** $ ****** for a two year Subscription. I mailed a check for $ ****** and the coupon on 12-19-2023, they cashed my check on January 12th 2024 and to date I have never received the *************** or a response from Subscription Services. I have written them a letter two times and provided the proof in an attachment showing the documents and requesting a Full Refund. To date I have newer received a response from them. I reached out to Rossen Reports and they suggested that I contact the BBB.

      Customer Answer

      Date: 10/08/2024

      Better Business Bureau:

      At this time, I have not been contacted by Subscription Services regarding complaint ID ********.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:08/26/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DATE 07/11/2024 AMOUT ****** CHECK CASHED ON 07/22/2024 FOR PEOPLE MAGAZINE SUBSCRIPTION 1 YEAR COMPLAINT NO MAGAZINE CALLED SUBSCDRIPTION SERVICES NO REPLY RECEIVED MAGAZINE OFFER IN MAIL OFFER CODE ******************* GOOD THRU 9/10/24

      Customer Answer

      Date: 08/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Subscription Services ******************* ****** dollars for 1year for 54 issues and have yet to receive an issue. The check cleared my bank on **** 3,2024. Either refund my money or send me the magazine I have already paid for please!

      Customer Answer

      Date: 08/16/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Subscription Services has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A 2 year subscription to ************* was offered to me by Subscription Services for $59.90 3/28/2024 a check was sent to Subscription Services.5/11/2024 Subscription Services has delivered nothing for my $59.90

      Customer Answer

      Date: 05/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subscription Services presented themselves as ********** ******** in a promotion add mailed to me that I mistook as a renewal reminder from The Week as I subscribe to them and the mailing looked very much like a renewal request, and my current subscription was due to expire in December, 2023. This request was received in October, 2023, and my mailed check dated October 25, 2023 was cleared by my bank in November 2023. I contacted The Week on several occasions as I was continuing to receive renewal requests from them and was told they had no record of my payment and had no knowledge of "Subscription Services" or contact information for them. To date I have received zero issues of The Week from Subscription Services who promised 50 issues for my $179.00 payment they received and cashed in November, 2023. OF NOTE: To add further insult, Subscription Services sent me a new request for the same subscription offer on May 22, 2024! However, using this offer request, I now have some information on them, but they provide no phone number for customer service. Since I regard their ploy (that I fell for in October) to generate business as essentially fraudulent, I do not wish to do business with them and expect them to reimburse my $179.00. I have attached my cancelled check and a copy of the May 22, 2024 offer from them. I thank you for your time spent in reviewing my claim and your much needed assistance.

      Customer Answer

      Date: 06/03/2024

      Better Business Bureau:

      At this time, I have not been contacted by Subscription Services regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 5th, submitted payment for *************** renewal for $232.14. Company is a scam and is not associated with the official Subscription Services in ** nor directly with ***************.

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received notice from Subscription Services to renew my *************** subscription for 1 year To send $116.07 to them at ********************** *** * *** ******************************* Which i sent a check dated 3/8/2024. My check cleared the bank, but not my subscription renewal.I would like a refund of my payment. Thank you. I wish you could put them out of business!

      Customer Answer

      Date: 05/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

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