Business ProfileforEagle Auto Center, Inc.

I crashed my car about a month ago and Eagle auto center picked it up and brought it to their lot, I called them and told them to not let insurance pick up my car until I got my stuff out, about two days later I get a call from insurance telling me they picked up my car. I called Eagle auto about it and they were very rude basically telling me it’s not their problem. I had to call the insurance back to see where my car was at and had to drive over an hour away just to get the stuff out of my car. Overall I had a terrible experience and they let my car get picked up without 1 my permission or 2 even giving me any kind of notification, I would not remember anyone to ever use their service’s.

I can only respond in general terms as I have no dates to look up this information. Typically, communication occurs between the vehicle owner and his/her/their insurance company. We simply tow the vehicle here to our impound. There is generally ample opportunity for the policyholder/owner to retrieve any personal items from the vehicle before the insurance company arranges to retrieve the vehicle from our property. Usually, there is a sense of urgency for the customer to want to retrieve said belongings immediately. Certainly 2 days is sufficient. My staff does not recall any customer telling them not to let the insurance company pick up the car, as we would have advised the customer that we would not do that. We have no authority over the insurance company. We assume that when the insurance company does come to collect vehicles, the customer has been made aware of that by them. We generally have very little direct interaction/communication with the customer in these cases. It is unfortunate that the customer felt inconvenienced, but it was the result of a positive quick response and turnaround time by his/her/their insurance company. Often, the customer complaint is that the insurance company takes too long in processing the claim. We were stuck in the middle of this situation with no control over how the insurance company communicated with the customer.