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          Aire Serv of Rochester has 1 locations, listed below.

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            Business ProfileAire Serv of Rochester

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            14 Amity St

            Spencerport, NY 14559-1302

            Visit Website
            (585) 352-8330

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            Customer Reviews

            3/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/2/2020

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Commercial & residential heating & air conditioning (installation/repair), refrigeration, boilers, plumbing, hot water tanks. 

            Products & Services

            Furnace, Air Conditioner, Heat Pump, Boilers, Mini Splits, Humidifiers

            Business Details

            Location of This Business
            14 Amity St, Spencerport, NY 14559-1302
            BBB File Opened:
            9/28/2018
            Years in Business:
            6
            Business Started:
            3/1/2018
            Business Incorporated:
            3/19/2018
            Accredited Since:
            4/2/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • RD Max Enterprise Inc
            Business Management
            • Mr. Rick Dambrosia, Owner/Operator
            Contact Information

            Principal

            • Mr. Rick Dambrosia, Owner/Operator

            Customer Contact

            • Mr. Rick Dambrosia, Owner/Operator
            Additional Contact Information

            Fax Numbers

            • (585) 352-0069
              Other Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/11/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            We paid the owner Rick to have his repairman Bill tell us what was wrong with our furnace. He initially told us it would cost $88 to diagnose the problem, they charged us $203 because we elected not to use them for the repair based on the repairman's poor customer service and rude behavior. The repairman proceeded to STEAL our circuit board and other furnace parts and cut the wires to destroy the furnace on the owner Rick's instruction. The owner said he didn't like that it took us 30 mins to call back with payment even though we communicated to his repairmen that I couldn't call until after work with payment. The owner also left us threatening voicemails that he was going to destroy our property and deface our names all over the internet. He didn't tell me that he had stolen the parts and cut the wires when I paid him the $203 that night.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            E. L.

            04/30/2023

            They installed a new furnace for us on 11/9/22. On 4/11/23 they activated the air conditioner. Shortly afterward we started getting an order everything the furnace turned on. It took 4 days to get someone out here only after I called the emergency number. The person who answered was rude and argumentative. He told me was never going to come out to my house because I gave them a bad revirw on ******. He did eventually call back and apologize. When they came out, they started telling us the order was coming from paint in the basement. Then it was the cleaning supplies on the shelves in cabinet over the intake vent. They advertise 24/7 service but want $99 for after hours service which made me mad since had 3 previous days to get out here and it is a new furnace Up to this point, I was very satisfied with their service. H

            Aire Serv of Rochester Response

            05/01/2023

            We produced a video of the interaction with the equipment and the customer explaining what is contributing to the smell in the home. There are many items in the home contributing to the smell and when the fan from the furnace turns on it is spreading that smell around. The homeowners were present during the video recording and conversation with the owner and install manager on Saturday the 29th. This video recording is provided to the customer on their invoice. In addition to being there on the 29th we were there on the 19th and indicated the smell was not coming from the furnace or AC. We do provide 24/7 service and need to charge a small trip fee at night and on the weekends. This trip fee is explained over the phone prior to coming out. When we were there on the 19th during the business day it did not cost anything. At this time, we have had 3 different people (lead installer, operations manager) and the owner do multiple tests on your equipment on two different occasions and the smell is coming from items inside the home.

            Customer Response

            05/10/2023

            It seems strange to me that clean items that have been stored in a upstairs cabinet for 50 years would suddenly start causing a odor from the furnace 5 months after it is installed. Never caused a problem with the old furnace. I am told they did make a video but no one can confirm that they have seen it.

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

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