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Business Profile

Online Retailer

Idex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all it took forever to receive my order. I ordered on July 19 and received on August 5. They didn't fit properly so I reached out for a refund. They then start negotiating with me and using improper english saying to keep it all and they would refund me $20 and that it was too expensive to return. Unreal. Back and forth, it went to $36 then $60 refund for 2 dresses I spent $84.53 on, why would I keep them if they didn't fit. UNREAL!!!!!!!!!!!

    Customer Answer

    Date: 09/02/2024

    Better Business Bureau:

    At this time, I have not been contacted by Idex regarding complaint ID ********.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two pairs of pants from a company (Orwya) I have never ordered from before only because they offered a full refund policy. There is no customer service number and you need to email them. The customer service continues to offer me a small refund to keep the pants. They do not fit and are very cheap looking. I continue to ask for a refund and they just keep responding with these odd numbers ($18, $30, $44, $50). I am concerned because this company said they were from ************* but now they want me to return the pants to a warehouse in *******************, ********.

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order two dresses. Trying to return and vendor original stated they would give me $21 and I could keep the dresses (they don't fit and are of poor quality). I declined offer and they offered me $35 and I declined offer and asked they refund full amount. They responded with $42 and I can keep the items. I asked for return address and I am shipping back for full refund.

    Customer Answer

    Date: 06/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

  • Initial Complaint

    Date:06/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* is a scam. They do not offer returns like their website says. They are not based in the ***, like their fb page says. They purposefully block people from their fb which is not legal. They have poor quality dresses and PayPal should not be listed on their site- there is zero protection from PayPal with this company. Horrible customer service. I want a full refund; partial refunds negotiated are not what your site advertises. This company is full of liars.

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Onyoa has scammed me out of money. They demanded I pay money to ship back products that 1. Were not what was listed online 2. Would not refund me until they received their product. On their website it states if it is a quality issue they would pay for the shipping and this case that did not occur. Ive been in a constant email change with them. They have been very rude and treated me very poorly. *** asked to speak to a manager multiple times. *** asked to speak to someone in their legal department. Each time Im ignored or my questions arent answer. This company needs to be shut down.

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 items from a company called *****-They advertise on ******** Their website indicates that returns are accepted and the process is to contact customer service and receive a showing label. I also read reviews that indicated quality was good and returns were accepted. The products arrived and were terrible quality (fabric was not as advertised- it was very sheer and seemed of poor quality). I contacted customer service and was offered a $14 refund for my $81 purchase with an offer to keep the items. I replied asking for a full refund and to return the items, they offered $28 and to keep the items . I continued to reply and was offered a higher amount until $50 was offered and if I insist on returning the items, then I can send to this address. They said I will have to pay for shipping, provide them tracking and then they will issue a refund. I replied again because while I am willing to ship back the items, I am owed my full refund per their stated return policy. Their policy also says a label will be provided. They replied back with only this address to send items. I am not confident that I will see any refund at all and this cost me additional money to ship the items. They continue to run ads on ******** that still state "free returns within 30 days"

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two raised planter beds from ****** wholesale for $49.96. I was charged that amount. I received a **** baseball cap instead from *** at *********************************

    Customer Answer

    Date: 06/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Idex regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found this business, Keppal, thru ********* Website says Free Returns Within 30 Days. Clothing does not fit. There was no invoice or return paperwork with package. I contacted ****** via email and all I've got is the runaround, they want to reimburse me only a portion of what I paid and I keep merchandise. First, $35, then $55, then $62 (merchandise was $100) and then if I insist on returning, I have to pay shipping. The address comes up as this address which is where I came across numerous complaints with same issues. They also advertise clothing is made in ******* but packaging says Made in *****!

    Customer Answer

    Date: 05/18/2023

    At this time, I have been contacted directly by Idex regarding complaint ID ********, however my complaint has NOT been resolved becaus 

     They started out replying by trying to negotiate a return price. First it was $35, then $54, then $65 and then the full amount but will not provide RMA or  prepaid shipping label. They want me to ship the merchandise at my expense and then they will reimburse but will NOT pay shipping like website states. Ive filed a complaint with my credit card company and they said not to return the merchandise without an RMA.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *****************************

    Customer Answer

    Date: 06/14/2023

    Better Business Bureau:

    At this time, I have not been contacted by Idex regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/4/23 I made an online purchase of 1 sweater, 1 shirt, and 1 dress from ****** (****** ***) The sweater was very nice however, the shirt and dress were not. They were of very poor quality and I want to send them back.During the month of February a few emails were exchanged without resolution. I repeatedly requested an address for returning the shirt and dress. They began with a $7.00 offer if I would keep the items and are now up to $55.00 and that is their best offer. They gave me this return address If I insist on returning items and paying shipping. ******************************************************. I Googled this and it does not seem to come up. A similar place like a small warehouse where you could back up a truck comes up.I contacted my credit card company who reimbursed me the cost of the dress and the shirt $96.98.I don't want the shirt and dress for any amount of money. I just want to return the dress and shirt and let the reimbursement stand. Do you know if this is a valid address for ******?

    Customer Answer

    Date: 05/12/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Idex (?) has been resolved.  Citi cards helped me resolve the issue with ****** by withholding payment for the returned items.


    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ************************* *****

  • Initial Complaint

    Date:03/24/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 items from a company called Onyoa. Their website indicates that returns are accepted and the process is to contact customer service and receive a showing label. Additionally, i read reviews on ******** that indicated quality was good and returns were accepted. The products arrived and were terrible quality (fabric was not as advertised, zipper was not functional, stitching was missing). I contacted customer service and was offered a $14 refund for my $81 purchase with an offer to keep the items. I replied asking for a full refund and to return the items, they offered $28 and to keep the items . I continued to reply and was offered a higher amount until $50 was offered and if i insist on returning the items, then I can send to this address. They said I will have to pay for shipping, provide them tracking and then they will issue a $50 refund. I replied again because while I am willing to ship back the items, I am owed my full refund per their stated return policy. Their policy also says a label will be provided..They replied back with only this address to send items. I am not confident that I will see any refund at all and this will cost me additional money to ship the items. Lastly, I returned to the reviews I had read and posted my experience. My review has been deleted- so they are intentionally misleading customers for this scam.

Idex is NOT a BBB Accredited Business.

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