Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a product that I did not receive in a timely manner. Eventually the product came. During the process I I filled with my credit card company to refund my payment due to the fact I did not receive the item. After receiving the item I called my bank to inform them I finally received the item and to reverse the transaction and validate payment to the company,The Carcoversusa is being very aggressive and will not stop its aggressive collections. I will attach proof of payment reveal and email confirmation.

  Business Response

  Date: 11/30/2023

  ********************* ***** **************** ********** ** ***** ******* ****** ************** ******* ****************

  Part shipped exactly on time, customer provided a invalid email, so received no order info.

  Called customer numerous times and he stated he would pay, as of today he still has not paid.

  This account has been sent to collections and will remain in collections until paid.

  thank you,

   

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/30/23 I ordered seat covers for my 2023 ram **** hemi etorque mild hybrid pickup front car covers *** **** Cardinap Dr #****** ********** *** 32964.irder number ******. The estimated ship date was 10/31/2023. I got the front seat cover which fit fine and installed them a few days later I got the rear seat cover and it did not fit as it lacked cut out for middle seat shoulder lab belt restraint. The front seat cover said it was for a 2023. The rear seat cover was for a 2022. On 11/2/2023. I contacted carcoverusa about the rear not fitting I was referred to ***************************** ****************************************************************************** ************ **************************************** ******** had me send pictures she was out sick contacted her boss sent me pictures which show it does not fit. ******** said to return it to Flouda. I CONTACTED THEM and was told I needed to contact ******** for a authorization code. I contacted ******** who said I can't return the rear cover. I want to keep the front cover and return the rear that does not fit.

  Business Response

  Date: 11/28/2023

  Was working to help this customer, 

  now they have filed a complaint so you can deal with the BBB

   

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  They sent a reference # and will accept the return minus 20% which is better than nothing
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Placed:9-27-2023 Order Received:11-5-2023 *Took way too long to arrive.*Package was absolutely filthy. *Contents inside package were thrown in the box, no packing peanuts, etc *Asked for a $100 credit back on my card to avoid BBB. Was told no very unprofessionally.E-Mailed company for a $100.00

  Business Response

  Date: 11/22/2023

  *********************************** ** ******** ****** ** ***** ****** ******************  ****** ************

  This is true *********************************** did try to extort **,

  He threatened to file a BBB complaint if we did not send him money.

  *********************************** did not provide any proof to support his claim of receiving a dirty item, no photos only rude threats & insults.

   

   

   

   

• Initial Complaint

  Date:09/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seller sent wrong item after order was placed. Was only discovered upon attempt to install item (car seat cover)Upon contacting seller, customer service representative would not offer a solution to the problem, suggesting it was my fault.Business then threatened legal action after I left a negative review on the Better Business Bureau website. Business claims that it is illegal to post negative reviews (it is not)They attempted to bully me into removing my review by intimidating me with a 'legal team'Seller has faked a "cease and desist" order via email and is now not responding to my emails in an attempt to receive the correct part.

  Business Response

  Date: 09/07/2023

  *********************** *** **************** ************* ** ***** ****** ******************** ****** ************

  Confirmed this has been sent to our legal **** as *********************;placed a order 2 years ago, on 8/16/2021 contacting & harassing us now us now saying he received the wrong cover.

  *********************** received the exact cover he ordered 2 years ago, on 8/16/2021 as per the order receipt,

  *********************** was advised that he received exactly what was ordered 2 years ago on 8-16-21, sent copy of the order receipt and also advised *********************** that is the only cover per his vehicle, 

  *********************** dissembled his entire vehicle, changed the seats, than tried to blame us, 

  He is being sued for posting a false negative review & harassing our employees when told to cease & desist contacting us numerous times,

  *********************** is about as dumb as they come, he even followed up on the lawsuit so we had to further explain it takes time, we submitted the info on the false post to ****** & they require 90 days to process.

  *********************** was advised this was all done online & there would be no court date, this moron than reply's back that he cant wait to see us in court. 

  ***********************
  *** **************** ************* ** ***** ****** ******************** ****** ************

  Customer Answer

  Date: 09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Business is threatening legal action after leaving them a justified negative review on the BBB website
  Business sent the wrong item to me and is making no effort to resolve the issue

  Business has resorted to name calling, stating that I am "as dumb as they come" in their official response to my complaint

  Business falsely stating that I am "harassing" employees by contacting them in an effort to resolve my issue. In actuality, no form of harassment has occurred - only attempts to have my issue resolved. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 1/28/23 I order a dash cover and received it on 2/2/23. Once I attempted to install, it was obvious it was wrong. I emailed ******************************** and asked how to return with refund or exchange without any cost. I was informed exactly "Hello If our error, no cost to you, Full Refund or Exchange.Can you send a photo of the part # serial # tag on the mat you received ?thank you"I send the image of the pack slip as well as the serial tag on the back of the mat. email recieved: From: CarCoverUSA <********************************> Sent: Thursday, February 2, 2023 6:53 PM To: ***** ****************** <*****************************>Subject: Re: Fwd: CarCoverUSA Order ****** Ok will send a return label & get your correct one to you.thank you "On Feb 8, I returned an additional email asking for my return lable and was told it was told it would send by Fed Ex and to check my spam, then asked me to send additional pictures of the part number and dash installed, which we provided on 2/12. The company stated the mat is correct and I dont know what kind of vehicle I drive. The lable on the mat clearly shows it is for a 2006 and we own a 2007. They refuse to remedy the problem.

  Business Response

  Date: 02/13/2023

  *************************
  Address: *******************************************************

  Customer received Exactly what she ordered, a dash cover for a 2007 Chevrolet Silverado **** Classic,

  customer does not have a 2007 Chevrolet Silverado **** Classic, and thats why it does not fit.

  This was explained to her & her husband over & over numerous times, 

  they just refuse to accept the very simple fact that they do not have a 2007 Chevrolet Silverado **** Classic.

  Customer's own photos proves this, we also sent photos showing the difference, customer insists upon cursing & threating our staff.

  Again very simple & hopefully for the last time ************************* YOU DONT NOT HAVE A CLASSIC ****,

  you ordered wrong, you need to re order correctly for the New body style 

  2007 Chevrolet Silverado **** ( NOT CLASSIC )

  As you will see on the website there are 2 choices for a 2007  Chevrolet Silverado ****, you just cant guess you need to know which you have, 

  and now from your photos we do know you do not have the Classic ! 

   

   

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   We recieved a 2006 per images on packing slip and tag on the back of mat.   Per email conversation, return lable was to be provided

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 04/19/2023

  ************************* **** ********** ******** ** ***** *****************************

  **********

  Customer was sent the correct part as ordered, for a 2007 Chevrolet Silverado **** Classic LS after going back & forth with her & her husband who passed 100's of insults, racial slurs, and curses.

  They finally admitted they do not have a Classic, and they ordered wrong, 

  Everyone who knows ***** & GM can confirm there was a split year in 2007 the New body & old Classic.

  This rude, insulting, lying, nasty customer has the new body, ordered wrong for the Classic body, 

  they know this admitted this and now 3 month latter decide to go to the BBB.

  Well guess what the BBB can not & will not help with your error, next time order correctly and be nice and you will get the correct part !

  Customer ordered wrong, customer does not know what body style they have, customer admitted this 3 months ago, we have written & photo proof.

  Case closed,

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 23 I purchased a front end car cover by le bra at carcoverusa.com. I paid $139.99. When I received the item I put it on my car. It attached in about 20 places, and on the passenger headlight, the attachment is a little tan of fabric that you push between the headlight and fender. It didnt stay put and flapped the corner of the cover against the paint and light. After one time driving I took the cover off and put it back in the box. I contacted the company for a return. They sent me a return code and I shipped it back at my own expense. I contacted the company last week because I still hadnt been refunded. They said I should have it by last Friday. I dont have it still today so I contacted them again. They sent me 4 photos claiming the item was dirty and that it was shipped back so they didnt have to refund me. I have attached the photos of the dirt they say came from my possession of the item. This is a black faux leather front end cover. The photos are the thin white fabric on the back side. This is not a dirty item. There are minor marks which I dont even know came from my possession of the item. They are clearly avoiding honoring their warranty. I want to be refunded for this item and I dont want to pay to send it back yet again.

  Business Response

  Date: 11/15/2022

  ********************************* ***** ************** ********* ** ***** ******* ****** ************** ******* **************

  Customer returned a used dirty part, and is fully aware of the return policy.
  

  Lebra factory has documented this and sent her photo's of the part, barcode # serial #,

  All return's must be clean & re sellable,

  No false claims were made and 99% of customer do return clean & unused, 

  this customer did not & when we offered to help asking her to clean it & provide the Lebra factory contact info 

  where as they work with customers, she refused.

   

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very ********************* which appears to be broken. I ordered ( ******) front and back seat covers for RAV4 ( Quality was very good ) but straight after the order ( Same Day) - I asked them to cancel the back seat ones . CCU responded via their sales email ( CarCoverUSA sales at carcoverusa.com>) on Wednesday, Jul 27, 3:33 PM the following."Ok we cancelled the rears thank you" . When the package arrived - only the ***** t seat covers arrived as expected however they did not refund my credit card for the Rear Seat cover charge. I contacted them and AMEX and said that I am not paying for something that I did not receive so I challenged the payment with AMEX and requested a partial refund. Instead of contacting me to discuss the issue - CCU has now threatened to call the collectors for none payment for the REAR car sear covers that I NEVER received and had cancelled on the day of the order and CCU Approved . Contact NAPA napaonline.com and get your car seat covers from them much friendlier customer service.

  Business Response

  Date: 10/13/2022

  No contact from customer, credit was attempted but issue with his card either expired or changed #.

  Instead of contacting us to discuss the issue customer filed a credit card charge back for more than double the amount, figured we would not check & get himself a huge discount

  Not nice !

  Failed to reply to our repeated attempts of trying to contact him, so only after was sent to collections did he finally ***************** with a BBB complaint

  Sir you need to fix your credit card issues, than we can issue the correct amount of refund, not double the purchase price as you told Amex

  ****************************
  

  *** *********** ************ ** *****
  ************

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered seat covers online from CarCoverUSA. I received my order of Carhartt seat covers on 9/7 and went to install them on my new truck on 9/8. As I was installing the console cover, I discovered a large rip in the seam. Moreover, the Velcro straps interfere with the opening and closing of the console cover. I emailed the company to explain the defects and asked for a return authorization # so I could return the seat covers for a full refund. The company emailed me a return authorization number and I had to pay the shipping to return the defective product. The ***** tracking shows that the company received the package on Thursday, September 15th. I have still not received my refund for the defective goods. I first contacted the company on September 19th to inquire about my refund and was told it would take 5-7 business days for the refund to process. I emailed the company again on 9/26, the 7th business day and was told the refund had not yet been processed. When I asked why, the next response from the company was that the factory had received the product and needed time to process the refund, which could be another week. However, I shipped the package to the address on the return authorization email, so that should have been the correct address. My most recent email to the company to inquire about my refund was answered with "This is normal, refunds are not instant. Should be done this week." It has now been two weeks since the company received the package containing the defective goods, and I have still not been refunded. I am very concerned that this company is not going to honor their commitment to refund my money per their refund policy.

  Business Response

  Date: 09/29/2022

  As per the Carhartt factory policy, Any factory defects a pre paid return shipping label is provided and exchange or refund. 

  As previously explained to the customer numerous times, refunds are not instant, there is a process, the factory receives and inspects, than issues the credit so we can refund,

  This is normal all across the industry. Customer was advised already refund will be issued this week. Again Please be patient and allow the return process to complete.

  *************************** *** ***************** ******* ** ***** ******* ****** ************** ******* ************************

   

   

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was not provided with a prepaid return label and I had to pay $53 to ***** to ship defective products back to this company.  There is one business day left in this week and I still have not been refunded.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am not sure how I can be more clear.  I returned DEFECTIVE GOODS and per the company policy on returns, I am due a FULL REFUND to include a PREPAID SHIPPNG LABEL to return DEFECTIVE goods.  I WAS NOT ISSUED A FULL REFUND NOR WAS I PROVIDED A PREPAID SHIPPING LABEL TO RETURN DEFECTIVE GOODS.  INSTEAD, I WAS ISSUED A PARTIAL REFUND AND HAD TO PAY ***** $53 OUT OF POCKET TO RETURN DEFECTIVE GOODS.  
  I HAVE DONE MY PART IN RETURNING THE DEFECTIVE GOODS AND I EXPECT THE COMPANY TO DO THEIR PART PER THEIR RETURN POLICY. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 11/09/2022

  ***************************
  *** ***************** ******* ** *****
  Daytime Phone: **************
  E-mail: ************************