Business ProfileforUS Coachways, Inc.

I booked a 50 seater bus with a restroom for May 27 2024 from US Coachways **** We had reserved a bus to bring us, along with our extended family, to ********** for our daughters wedding. We had made our reservation months in advance. Less than 24 hours before our trip, we got a call from the company's dispatch team saying that our bus is cancelled and they will be sending a 40 seat bus instead without a restroom. The whole purpose of me booking months in advance was to avoid any issues like this, and to ensure we had a restroom to avoid additional stops, but we went ahead and secured rental vehicles and hotels for those 10 people who would no longer be able to fit on the bus. Mind you, it was memorial day weekend meaning we were forced to pay surge pricing. I had put this matter aside to not distract me from my daughters wedding. Once the bus arrived the next morning and we were almost ready to go, I quickly asked the driver for an ETA. He then told me we are 45 minutes away. He had the wrong address in the **** Once I informed him that we are going to **********, which is a 4-4.5 hour trip, he seemed extremely displeased and stepped off the bus for a second. He came back on the bus after a couple of minutes and silently started driving. We made it one mile from our home when he pulled over at the local grocery store and said the bus is not driving properly and that he is looking into the matter. All the passengers on the bus, including myself began to panic, thinking that we will miss our daughters wedding. After about an hour of the driver trying to fix the problem, one of our passengers, who has experience with situations like this one, approached the driver. He offered the driver $100 tip in advance and magically, all the problems went away. I emailed the company complaining about the unprofessional conduct of the driver and all the other issues we had faced on this trip, but received no response. I am turning this over to the BBB.