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Business Profile

Dental Services

Personal Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 11th 2023 I purchased a teeth whitening service to be completed by Personal Dental. I purchased this service through Groupon and paid $140.00. My order number is ****************** *nd I used the email address ********************** to make the purchase. ***, the owner of Personal Dental confirmed my appointment for Saturday, April 29th 2023 which she was scheduled to come to my friend ****** house and provide the teeth whitening service but then stopped answering my phone calls and text messages that morning. She never showed up for our appointment and never returned any of my messages. I contacted Groupon and explained what happened. They contacted *** who told them that I did receive the services but was unsatisfied with them and so she gave me a bunch of complimentary gifts to make up for it. None of this is true. She did not show up for our appointment. She did collect my payment though and told Groupon my service was redeemed. She also lied about any complimentary gifts. Groupon is taking the business owner at her word, without requiring any sort of proof that the service was performed and they arent refunding me. I am seeking resolution through the BBB as I was completely scammed in this situation. Thank you.

    Customer Answer

    Date: 06/01/2023

    Better Business Bureau:

    At this time, I have not been contacted by Personal Dental regarding complaint ID ********.

    Sincerely,

    **** ********** ******

Personal Dental is NOT a BBB Accredited Business.

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