Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a custom-made outfit for an occasion back in the summer of 2024. The Wooter Sales *** they assigned me assured me the outfit would take 4 weeks to complete. I placed the order and paid with 9 weeks before the event I need the outfit for. I repeated called them and emailed them for updates because I was not hearing any info back. I warned them many times the outfit was being custom made for only this occasion and would be useless after the date stated. They sent the outfit late and it was received 3 days late. I told them over the phone I was going to be filing for a refund, and they instructed me to deny the order when it arrived, do not open it, and send it back....which I did. Since then they have pretended to attempt to issue a refund through my credit card company, but my card continues to say they have not acted on their end. The most recent emails are attached. You can see I have contacted them regularly but they just keep failing to act. This should not be a several month process to issue a refund.

  

  Business Response

  Date: 12/18/2024

  We hope this message finds you well. 
  
  Please review our terms and conditions here:
  ***************************************************
  
  And our Return Policy Here.
  *************************************************
  
  As communicated on the email sent to you on December 15, 2024, we have provided a fair compensation, which nullifies any obligations related to this transaction.
  
  But regardless of the above we made multiple attempts to reach you via email and phone. but havent heard back
  As a customer you are important and i would greatly appreciate it if you could respond on the email we sent to you because we are genuinely looking forward to providing an even better resolution.
  
  
  

• Initial Complaint

  Date:12/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered sweatshirts for a high school swim team, and our booster club mistakenly placed the order using a debit card and was charged an interest fee, and within the hour had spoken with customer service at ********************** explaining they did not know a fee would be charged and would prefer to send a check to avoid the fee. Wooter offered a number of options, after some rather rude customer service, and each of those options seem to include a penalty for pursuing any other option than moving forward with the order as placed. We decided to go with another company due to the significant increased prices, and were told a refund would be issued. Despite multiple emails, and requests, Wooter has stopped responding and has not issued a refund. This was over 6 weeks ago, October 17th.

  

  Business Response

  Date: 03/19/2024

  your order was canceled and refunded on February 21st. We apologize for any inconvenience this may have caused you as our valued client. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Attached find the email from the bank confirming as of today that they never received a refund and the bank was forced to reimburse the amount to our account, NOT **********************. Wooter has not reached out, responded to any emails, or provided any evidence of a refund, and cut off communication of all kind since October.  Terrible business practices! 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 04/04/2024

  We intentionally accepted this chargeback from our end.for  further clarity and assurance, we have shared a screenshot from Stripe, a reputable payment gateway service provider, clearly indicating our acceptance of the chargeback.
  only once a chrargeback has been accepted can a bank return your funds back to its customer. once again we aplolgise that you were not sastfied with your interaction with wooter we value you as a customer and want to offer a 100$ credit on your account in hopes to make ammends.
  Hope you have a great week ahead!
  
  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I made a purchase on September 27th through my school for girls basketball shorts. During the process I was asked to send in a sample jersey for coloring and this sample was lost by Wooter. When trying to get help from the Sales Representative, I did not receive any updates for weeks and when I would contact customer support, they would tell me that they would check on it but then not respond back to me. I have yet to receive my order, nor have I received an update on the status of them. I ask asking for my money back and to report this company for mishandling a customer and lack of communication.

  

  Business Response

  Date: 03/19/2024

  Hi, we apologize for the delayed response. We would like to offer you a refund for the sample and extend our apologies for any inconvenience caused. Additionally, we will add a credit to your account in the amount of $47.99.
  
  so to summrise wil will refund $47.99 and add credit for $47.99.

  Customer Answer

  Date: 04/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I wanted to respond to an email that I received from you regarding my issue with Wooter Apparel. I wanted to let you know that the issue I received with the jerseys was not just 1 item. We did not receive our items in a timely matter. It took almost 3 months for a response from them, and I still received the wrong order. 

  
  

  I reached out multiple times to get the correct order but we still did not receive the right color or order. The sample I sent in was to color match my order. Keep in mind this is for a school, on a school account. I was requesting my entire refund, not just one item.

  
  

  I would like to request a full refund for my order. I will attach the order form to this email. Please let me know if you have any questions.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******  
  
  
  
   
  

  

  Business Response

  Date: 05/29/2024

  Hello,
  
  $47.99 was refunded & a $100 in credit was also added to your account.
  
  Please contact us at ************************* and share pictures/evidence of the incorrect product received so we can assist further.
  

  You can review our policy at
  ***************************************
  
  
  
  

  
  

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******    
  

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in June 2023 with Wooter Apparel for 149 custom football jerseys for a total of almost $7200. Prior to placing the order, I ordered a single jersey for a sample to physically view what the jersey would look like.After receiving the jersey, I called my representative and requested a few changes to the design, including a color change for the blue to be darker on the jersey. I spoke with the representative and emailed several times confirming the changes were added to the order. It was confirmed via text, email and phone call. July 20th, the jerseys arrived and they were the incorrect design (like the sample jersey). This means that none of the changes I requested were done on the order. I immediately called my representative and informed him of the issue. He said he would communicate to the team. For 2 weeks after that he would not answer my phone calls. When I would text him his response would always be were checking with the factory.After 2 weeks of the same, I finally reach out to customer support who has continued to give me the same run around.As of today, it has been almost 3 weeks since the issue was discovered and I still do not have the corrected jerseys nor do I have any kind of actual update of when the jerseys will be here. I have to order 8 more because our program has added players but I do not want to pay $800 more if this company is not going to make this right immediately.

  

  Business Response

  Date: 10/17/2023

  The customer initially experienced a color issue with their original order # ****************. Therefore we arranged for a redo (#*********), which was delivered to the customer on Thursday, September 21st, at 11:07 A.M.
  Since the delivery of the redo order, there have been no reports of any issues from the client, and the sales rep has not indicated any problems either.
  
  Here is the tracking link
  ****************************************************************************************************************

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my 2nd complaint. I recently placed two additional orders, not because I wanted to, but because they made the original basketball jerseys for my customer and I needed them to match. Both sets were yet again, made incorrectly. I reached out to my sales **** **** on February 21, 2023 to advise of the situation. I received the run around with him, unfortunately of which we emailed and texted back and forth up to today. He finally connected me with an operations manager, ***** who has not been helpful. She took all the information again and then advised she treated the correction as an expedited order. That was on April 20th. I checked in because I haven't received anything on May 9, 2023 and was advised that she would placing a redo, therefore I questioned her because she had already told me she put in the replacement order. *****'s response "** ******* ** ******* **** ***** ** ********* *** *** ***** **** ******** ** ******* **** ****** ************** *** ** ** ********** ******** **** ***** *** *** ****** **** *** ******* ** ***** ****** ****** *** ********* ********* *** *** ************* ** *********** **** *** **** ****** **** ****** ** ******* **** ** *** *** ** *** ******* ** ******* **** ***** **** *** ******** *** ** **** ****** **** **** ******* ** ********* ** *** ** **** ** ********* ****** **** **** ** **** **** ***** ********* *** *** ********* ** ********** *** ******* ******* ******** ** *** ****** ********* **** **** *** *** ************* ****** ** *** ** ***** **** ** ***** *** * ****** ** *** ** **** **** ******** **** ***** *** **** *** ******* ********* ** ********* ****** ** *** ******** ** ******* *** ** *** ****** **** ** ****** ****" Please note, my customers basketball season is OVER and the credit to me does nothing as I have to refund my customer for *********************** mistake! I don't want the credit, as I will never order from them again as they have messed up every order they have done for me. I asked for a refund and I was told no.

  

  Business Response

  Date: 07/07/2023

  Thsi correction order was shipped out and delivered
  *************************************************************************************************

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 19 sweatshirts from Wooter. Should've been delivered by 5/1. Called the company numerous times from 5/2 and later asking for update. Sweaters were shipped on 5/6, which is past the deadline we needed them. Order is now effectively useless. Customer support has not been responsive. No communication on their end regarding the delays they experienced. Terrible customer service.

  

  Business Response

  Date: 07/07/2023

  We sincerely apologize for not meeting your expectations with your recent order. We understand the disappointment this may have caused, and we would like to assure you that we are continuously striving to enhance our services with each passing month. We are committed to improving our processes and ensuring that every customer has a superior experience in the future.
  In light of the inconvenience caused, we would like to offer you a gesture of goodwill. As a token of our apology, we would like to extend an additional $100 credit on top of the credit already provided. We hope this demonstrates our commitment to your satisfaction and reinforces our desire to make things right.
  We kindly request that for any future orders, you place them a little in advance, as the items we offer are customized to your specifications. This will allow us to allocate ample time and resources to ensure the highest quality and timely delivery of your order.
  Once again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding and patience. Thank you for giving us the opportunity to serve you, and we look forward to exceeding your expectations in the future.

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/25/2022 ($391.41) Basketball Jerseys, 03/29/2022 ($263.16) Shooting Shirts, 03/29/2022 ($391.41) Information below is the same for each order as it was one order for basketball uniforms for a team, to include reversible jersey, shorts and shooting shirts. PROBLEM: Order placed for basketball jerseys, shorts and shooting shirts - proof reviewed (after many days of going back and forth) and accepted. Upon receipt of the items, they used the wrong color for the neon green. We received the items and a ********************* was used for the jersey color. The logo on the order for the jerseys and shooting shirts was also incorrect. ALL items had to be reprinted. The jersey and shooting shirts also had the wrong sizes for two of the players and one of the players received the incorrect jersey number, although proofed correctly. I had to have ALL of these items reprinted, which caused a further delay in receiving them for my own customer. After complaining to my sales rep and providing proof, the reprint order was submitted by the company on 04/25/2022 at 3.47PM. We didn't receive these until late May/early June. ***** 08/09/2022 ($6700) Reluctantly, I placed another large order with Wooter for a customer that ONLY wanted ********************** reversible jerseys. Upon receipt of these orders, we had two jerseys missing from the order, which to date still have not been replaced, the order was not printed correctly with the logos on the front and we had a set of orders for Oakdale that had Oakdale on one side(black/grey) and another school ********* (yellow/black) on the reversible side, which my customer (a local ************ was not able to wear their opposite side all season. The literally combined two separate schools into one jersey on a set of the flag jerseys. I was only provided a $270.00 credit on my account. WORST ******************** I have ever experienced. I have LOST BUSINESS WITH BOTH OF THESE ORGANIZATIONS AND IT HAS AFFECTED MY REPUATION WITHIN MY COMMUNITY.

  

  Business Response

  Date: 02/28/2023

  We value or customers and have refunded our customer $400 and will be refunding the full amount as agreed upon when this complaint is taken down. 

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The attachment provided is not related to my account. The receipt appears to belong to another customer named ****  this is NOT my businesses receipt or correspondence    We have never received an refund from Wooter   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Credit is not acceptable as we will no longer be using wooter for any of our business needs. Every order we have placed with them has been incorrect and still havent been fixed.  The three orders mentioned in this message, we have only received one and are waiting on the others.  Not only have we been waiting since February 2023 for the order to be rectified, when we received it, it was actually somebody elses jersey orders for another basketball team. I had to contact order again and advise of the situation and they sent me a postage paid stamp to mail to the correct customer. Apparently the other customer received our order and when I did get it in the mail, we only had one set. We are still missing the rest of the order. Therefore, my complaint is still open and I am not happy with the resolution. My customers basketball season has come and gone and their players have not had their jerseys for the season. My customer is not happy, nor am I. Therefore, once again, we are requesting that these jerseys be refunded not credited and we receive the correct order because the team uses it for the next season . Emails and text messages have been sense of water in my sales rep to advise of the same.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 07/30/2023

  Hi our representative ***** will reach out to you on monday to better understand the situation so that we can work on resolving it.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At Oak ****************** I am a teacher and also sponsor the esports team at the school. This year we decided as a program to have a fundraiser to buy my players some jerseys. I shopped around and landed on the website of a company named Wooter. They marketed themselves as printing jerseys for many sports teams but also esports. I reached out to them and they quoted me a competitive price in comparison to the other companies I researched. I decided to go with them. I uploaded my designs, their designer put some mock *** together and ordered a print run. I started the process on 10/18/22. Initially, things were fine. It took longer than I had hoped to receive the jerseys, but the coloring was incorrect on the first test print and needed to be fixed. When I finally received the jerseys, it was the week after Thanksgiving. Of course, /at this point, our esports season was over. This would have been fine because we have a Spring Season, but the jerseys I received were not at all of the quality I expected. Not only had they gotten the names wrong on one of the jersey and my jersey had some mystery stains on it, the jerseys were of poor quality not at all like those shown on their website. The print looked cheap and the material was practically see-through. None of my players would have been able to wear them without getting dress-coded at our school. Lastly, none of them fit as they all seemed to be a size smaller than what was indicated. Ultimately, I reached out to Wooter to work out a solution right after receiving the jerseys and I have not heard from them in over 12 days as of 12/19/22. Any help you could provide would be appreciated as I would like a refund for the jerseys. Thank you.

  

  Business Response

  Date: 03/20/2023

  Hello,
  

  In order to resolve this issue, a member of our support team will contact you. 

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Awful company! Complete Scam.I placed an order with them on the 7th of November 2022. My order number is number *****. For a ******************* jersey for christmas.I had emailed customer support multiple times to finally hear back almost 2 weeks later. They got back to me claiming they didn't know my order existed but they were happy to take my money. They have taken just over 50 from my bank account, they have not made my order and are now ignoring **** then have supplied the customer support team, with my order invoice, payment details, delivery details and confirmation of the order. But they wont respond or acknowledge they have repeatedly messed up.Well over 5 weeks later and after 20 or so emails, i have no idea where my christmas order is. I have no idea what is happening and i have had no contact with their "support team" that is apparently on hand to help their customers.They have not even sent it out after 5 weeks despite their website claiming on their front page that their "turn around is 2-3 weeks and orders are shipped world wide"Thats straight up, false advertising.Stay well away from these scammers.I expect to have this resolved. My order found and sent out with tracking information by the end of the week.

  

  Business Response

  Date: 03/20/2023

  Hello,
  
  

  In order to resolve this issue, a member of our support team will contact you. 

• Initial Complaint

  Date:07/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #****** (Apr 15 2022)Hello,Our order was lost in shipment. This has been confirmed by ***** and the claim has been sent to Wooter.I have called your customer support several times with no resolution. I have been hung up on several times because no one wants to transfer me to a manager.I've been told that we have been waiting for a response from the factory for over 30 days now. Every time I call they tell me to wait for ***** hrs for an update. They never call me*******************

  

  Business Response

  Date: 08/04/2022

  Hello,

  
  
  In order to resolve this case, our representative will contact you today.