ComplaintsforDana Motors Ltd.

• Initial Complaint

  11/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Date: 10/14/2022. The purchase of a **** Bronco Wildtrak was made on the aforementioned date. The **** price for this pre-ordered vehicle was $53,515 and the sale was to have been such as promised by the Internet sales-person. Upon finalization of the purchase, a sales manager decided to demand an additional $10,000 by including it into the original **** of $53,515 + $10,000 = $63,515, while adding tax and fees to this amount also. This is an attempt to defraud customers seeking to purchase or lease such a vehicle. I seek reimbursement of the overage paid.

• Initial Complaint

  03/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Dangerous driving conditions reported by many recall notices. Several attempts to bring vehicle in for inspection of hazardous conditions that can cause fracture of rear suspension and roof racks dislodging while in motion. Appt made six months after call for inspection. March 14, 2022 @2:00. Called prior and told "no appointment on their calendar." Several calls to customer service with no resolution. Offered appointment in August which would make it close to two years prior to inspection. Rattling undercarriage, incompetent customer service representatives. Safety risks and unnecessary anxiety every day. Recently diagnosed with ****** ******* working single mother of two disabled sons.

  Customer response

  05/10/2022

  At this time, I have been contacted directly by Dana Motors Ltd. regarding complaint ID ********, however my complaint has NOT been resolved because:

  I received a one line cursory note with no resolution or reconciliation for their mistakes.  They offered no apology nor appointment to rectify the recall on my vehicle. I want the situation corrected and am willing to go to local mechanic to remedy but want **** to payYour Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ordered a raptor July of 21 and have gotten no where with **** after they took $10000 for deposit. As of December of ********************************************************* "O you have a vin your the only one who ordered Leadfoot"This was a huge mistake it was another customers order and I figured it out cause not only was it a lot more money the car had nothing that I ordered. He then told his ordering manager, who finally checked and gave my sales person the update of that my car was converted to a 2022 and there's a hold because leadfoot was discontinued . I said no problem lets change/update it to black. I was then advised since it was converted to a 2022 that there was an increase in price and my vehicle was not price protected and they tacked on another $3-$4000. I was also told again that we were top priority we kept our spot in line and that our vehicle would be the first in for the Raptors. I have been calling every month still and theres no Vin number. Tuesday March 21st of this week I told my sales person at this point I want to get a concrete answer. My sales person called me back Friday 3/25 and said that The ordering manager said theres nothing holding it up theres no Vin number yet that's it and I dont know why **** told you that we have resources to reach out to but that isn't true we can't reach out to anyone. I asked my sales person to remove the auto start stop and spray in bedliner since I've heard that could slow the process. To now add insult to injury I checked on **** ****s website and it shows they ordered two of the exact same cars that I ordered with a few extra pieces added they have vin numbers assigned to these orders already that were placed in October and November of 2021 and are dealer ordered. Just to be clear at this point as of March this dealership has already received 6 to 7 Raptors in total when I was told they had an allocation only of 2 to 3 per year and that ours is an absolute priority. I want my money back.

  Business response

  03/28/2022

  the refund was processed today 03/28/2022 We have not recieved any 2022 raptors and we did offer her one that is incoming for the same price of her order even though it was a more equiptment.

  Customer response

  03/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   
  To whom it may concern,

  As of March 28 when the manager called me from the dealership they offered me a 2022 vehicle not for the price that I was going to get for mine but for the increased price Since the vehicle had more items added to the build and told me they would only charge me $10,000 over the **** plus the Additional price increase for the additional items and honor the $10,000 **** up agreement and not charge me more for a **** up as I was told by **** the manager. After that statement I had told **** the manager that I was already told by his staff  that both vehicles that were coming in were not available. One was already purchased by a customer and the other was canceled. **** then proceeded to tell me no well one is purchased but we will have the other one in and you can have either one. .  When I said absolutely not I want my money back we hung up he called me back and he said the general manager wanted to know what I would be willing to pay for a 2022 vehicle. They never at any point offered to give me a 2022 at the current contract that we signed, they asked me what would I be willing to pay. After I declined and said I just want my money back I was then called a few hours later to say we processed the refund and it could take up to ****************************************************************************** back. By ****. I said no problem, so once I receive the money back to my bank account I will remove the complaint but until I receive the money Im not removing the complaint because I dont have have $10,000 back from them yet. 
  When the deposit  is back in my bank account and I will remove the complaint. Please Do not exaggeration or lie on this story, I have everything completely documented with exact times/dates, text messages and written down Word for Word what I was told during the conversation on Monday from **** the manager and every previous interaction I have had with either the sales associate or anything to do with Ford.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business response

  04/15/2022

  wITH THE **** SHORTAGE PRODUCT AVAILABILITY IS DIFFICULT. tHE DEALER ORDERED THE *** AND IT HASN'T BEEN BUILT YET. wE GLADLY REFUNDED THE CUSTOMER HER DEPOSIT.

  Customer response

  04/18/2022

  Better Business Bureau:
  
  In reference to complaint ID ********, I have been given back my deposit the matter has been resolved. Dealer accepted Full responsibility and aware of what their shortcomings were and had no rebuttal or excuse on what was done wrong on their part. It had nothing to do with the chips shorted since their dealership had more dealer ordered vehicles  come in.. I was advised that special order vehicles took precedence over dealership vehicles, from start of process till last conversation. Again there was no Rebuttal or excuse at last phone conversation with the manager who insured my money was going to be refunded.

  
  Sincerely,
  
  *********************************
  
  
  
   
  

  
  

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