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Business ProfileforGearbest.com
Current Alerts For This Business
BBB files indicate a pattern of complaints concerning customer service, shipping and billing practices of Gearbest.com. Consumers are telling BBB that the business is not delivering items within the promised delivery date. Many consumers that purchased merchandise from Gearbest.com say that they still have not received the ordered merchandise after several weeks have passed. Some consumers that do receive their orders tell BBB that items received are defective. Many consumers claim that they offered store credit instead of the refund they are seeking after their items are not received. Numerous consumers report a lot of difficulty in getting a response the company’s customer service department, despite multiple attempts to each them by telephone or email. Several consumers that do interact with the company’s customer service team are allegedly told that their products have been shipped and they are provided with a tracking number. Those consumers claim that the tracking numbers received from Gearbest.com are not valid and cannot be traced by the shipping carrier (FedEx, USPS).
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 84 Granite Avenue, 2FL, Staten Island, NY 10303
- BBB File Opened:
- 4/28/2015
- Years in Business:
- 11
- Business Started:
- 1/1/2013
- Type of Entity:
- Corporation
- Alternate Business Name
- Gear Best
- Business Management
- Mrs. Alina Zhang
- Contact Information
Principal
- Mrs. Alina Zhang
Customer Contact
- Mrs. Alina Zhang
- Additional Contact Information
Phone Numbers
- (855) 666-1888Other Phone
Website Addresses
- (855) 666-1888
Customer Complaints
13 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jeffrey C
04/12/2022
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