ComplaintsforRosegal.com
Current Alerts For This Business
BBB files indicate a pattern of complaints concerning product quality, delivery fulfillment and customer service for orders placed online with Rosegal.com. Numerous consumers are telling BBB about extensive delays in receiving the merchandise they ordered from the company, despite being charged at the time of the purchase, and sometimes paying extra for expedited shipping. Several consumers reportedly found the quality of the products to be substandard and not representative of what had been advertised. Many consumers that try to resolve their issues with the company say they experience difficulty in getting a response about the status of their orders or refund requests.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a dress, they said it was delivered, it was not, I tried to contact someone, it is impossible. Tried to go through the shipping company, have to pay to find out what happened. My tracking number is ******************* At this point I just want my money back and never deal with them again.Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered from rosegals sister company rgothic in mid-november have not received my purchase but they've received payment and they are not giving me any answers on where my product is or offering to refund my money I have been fighting with them for over a month now with no resolution.Customer response
02/05/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Rosegal.com has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***************************Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a dress they didn't send a receipt like they said they would. Then it said it charged us ***** but ***** was taken off my card I want a full refund and I tried contacting the site and they haven't responded at all .Initial Complaint
10/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Orded two dresses in June 2023 they were shipped out but to my old Po box. I tried to change address several times but their system would not let me. I've sent emails trying to get this resolved, still to no avail. I would like my $39 refundedInitial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have unsubscribed from marketing emails from this company multiple times with it showing I successfully unsubscribed, yet they keep sending me emails. The last time I tried, I took a screenshot which I have attached. I waited the standard amount of time to give them the opportunity to remove me from their mailing list, and then once again I received a marketing email from them this morning, which I have also attached.Customer response
09/16/2023
Better Business Bureau:
At this time, I have not been contacted by Rosegal.com regarding complaint ID ********.I have also continued to receive marketing emails from them despite unsubscribing every single time and also blocking the email address they are coming from in my Gmail account at least twice now.
Sincerely,
*************************Initial Complaint
06/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order # ****************** which was shipped out on May 20, 2023 NEVER arrived but order number ***************** which was shipped out on June 2, 2023 arrived.I attempted to call Rose gal to inquire about the missing order and was disconnected twice without being able to speak to anyone. The second disconnect was mere seconds after it rang through. Please refer to the screenshot images.I'm am very upset and would like to know what happened to my order and why Rosegal is no longer accepting calls from concerned customers who have spent money on their website. I'd also like to receive my order at some point. Please and thank you.Customer response
07/11/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Rosegal.com has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
********************************Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased ****** worth of clothing for my daughter's birthday. None worked and wrong sizes sent. Finally got a response from them and sent the info. My account showed that I had never purchased anything from them and yet there was a purchase order. Decided to donate the clothing for a partial credit on my account. No credit ever showed up. Was instructed to delete the app and reload. Nothing. Out ****** and had nothing for my daughter's birthday. Not pleased with their customer service at all. ************* ticket for my complaint.Customer response
07/10/2023
Better Business Bureau:
At this time, I have not been contacted by Rosegal.com regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
05/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered clothes on April 1st they said it would arrive in **** days and it still haven't arrived. I emailed the company twice asking for a refund and got no response.Initial Complaint
04/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order March 8th.Paid for expedited shipping.As of today April 17, I have received nothing.I have contacted them over five times telling them the shipping status hasn't changed and where is my package? They said they would check.Never did.I contacted paypal and Rosegal told me to cancel my complaint with PayPal and they would refund me.Paypal clearly states once you push resolve you cannot reopen the case.I refused and have not received anything, no package, no refund.At this point I just want my money back.God knows where my package is.If I resolve the case with Paypal I will never see a refund from them.I saved for months to get these clothes and I have nothing to show for it.Initial Complaint
04/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Dispute is not being handled properly and this distributer will not give a clear answer on to what happened to the order.
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Customer Complaints Summary
40 total complaints in the last 3 years.
9 complaints closed in the last 12 months.