ComplaintsforRosegal.com
Current Alerts For This Business
BBB files indicate a pattern of complaints concerning product quality, delivery fulfillment and customer service for orders placed online with Rosegal.com. Numerous consumers are telling BBB about extensive delays in receiving the merchandise they ordered from the company, despite being charged at the time of the purchase, and sometimes paying extra for expedited shipping. Several consumers reportedly found the quality of the products to be substandard and not representative of what had been advertised. Many consumers that try to resolve their issues with the company say they experience difficulty in getting a response about the status of their orders or refund requests.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered some items from Rosegal and they sent it to the wrong address. It got sent back to them and according to them it got ruined in customs. When I messages them to have it resent they said that they couldn't do that and they are not refunding my money. I spent $99. They are telling me it is the responsibility of the US postal system to resolve the problem..Initial Complaint
06/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On May 15,2022 I purchased a product from Rosegal and it never arrived and the company will not respond to my I queries or refund demand.Customer response
07/14/2022
Better Business Bureau:
At this time, I have not been contacted by Rosegal.com regarding complaint ID ********.
Sincerely,
*******************************
Rosegal never delivered my purchased items and has yet to respond to my inquiries. They will never receive my business again.Initial Complaint
06/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
May 29th 2022 I placed an order with Rosegal for a 4th July ************ top set. They had an old *********** entered the correct address. They still sent it to the WRONG address. After contacting them on several occasions they said the package was DESTROYED & they cannot refund my money in full or send me the same items I ordered. They say it's because they would lose money. I think this is a scam!Customer response
07/13/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Rosegal.com has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***********************Initial Complaint
05/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased online a swimsuit from Rosegal.com. After 3weeks I get a message it had been shipped. Then received an email saying it was returned because of insufficient address. I then contacted them through their customer support, they opened a ticket supposedly to check into it. They then sent another email stating the item had been returned. I proceeded to ask for a refund. Now I'm being told the item was destroyed by the carrier and they can't give a refund because they are out money too. So would I please accept ***** as compensation. I spent 40 dollars. I think it's a scam, so they don't have to refund my money.Customer response
05/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
04/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered 2 shirts in September of 2021. When they didn't show up for over a month, I inquired and was assured they were in transit. 2 months went by and nothing so I contacted them again via online. I requested a refund where they said they would only refund $21 but the order was for $58.29. I disputed it and was told I would receive my refund. Another 2 months later, I had not gotten my refund. I again contacted them where they said to give them 5-7 days. Again, weeks later, no refund. They have now closed my ticket and refuse to refund my money. Side note: when I finally got tracking a few months ago, it showed that it had not left the warehouse. Not only was my order never even shipped, but they refused for months to fix the issue.Initial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered 2 shirts for an overall cost of $58.29. I ordered in September. I sent numerous emails that I had not received them. I was given multiple excuses and then told they had it sent back to them when tracking told me it never left! They said I can either take a refund for $21, or pay another $20 to have them reship them. 4 months later.Initial Complaint
11/18/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
It has been 6 weeks since I placed my order and the company refuses to give me a refund..still no package deliveredInitial Complaint
11/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed a order with rosegal in September 2021 for the amount of $198. My tracking number and shipping information stated that I would receive my packages early October. Tracking information told me to pick my order up at post office due to they had problem delivering my package I took time and money out of my pocket going from ***** to *** to local post offices to find out the package never even made it to my state. Started a customer service conversation with ********************** they asked me for my address and stated that they had it incorrect that I would receive my packages within another two weeks. Mind you I have placed multiple orders on the same account with no updates to my information and never had a problem receiving my items. After 2 months of waiting and running around trying to find my items I requested a refund they offered me $60 on a $200 order. I received $100 in my bank account a day ago I am still very unhappy and want the rest of my money back.Initial Complaint
10/21/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
7/4/2021 ***** filed disputes with rosegal, washington trust bank and **** who informed me the package was lost in shipment.
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Customer Complaints Summary
40 total complaints in the last 3 years.
8 complaints closed in the last 12 months.