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Business Profile

Restaurants

Domino's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/12/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given an order of handmade pizza that was still raw on the inside. I had called that location 3-4 times and no one picked up. I want a refund of this because I was not going to eat this and get sick from raw pizza dough. We had to throw it out after failed attempts of no one picking up the phone. I had to wait until the transaction posted to my account to dispute this transaction. It finally posted and now I can take some action on my end to have this rectified. I shouldnt have to jump through hoops from the actual store just to get proper service. No one picks up the phone and there is even one person there telling others that they keep messing up. If this Is the way that you are going to continue to serve food and no proper service, Id love to show these photos to the health **** and show them that raw dough is being served to customers that also buys food for their whole family (including kids) who are young and can get real sick from this. Not even my oven can **** this all the way through. My bank advised me now after rejecting my dispute to work it out with the merchant.

    Customer Answer

    Date: 07/17/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Domino's Pizza is NOT a BBB Accredited Business.

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