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Business Profile

Vitamins and Supplements

Living Healthy Choice

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/27/25, I ordered a multi-vitamin from this company. Wrong product was delivered. I contacted the company informing them of the error. They responded saying they would find a solution quickly. It's been three weeks and these *** ***** have done nothing to resolve my issue. Scam artists!

    Customer Answer

    Date: 03/28/2025

    At this time, I have been contacted directly by Living Healthy Choice regarding complaint ID ********, however my complaint has NOT been resolved because:

    The business has sent an email stating a refund has been issued, but it hasnt been received yet   

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***** ****

    Business Response

    Date: 04/03/2025

    Hello, we provided a refund to ***** ****, he replied to the complaint that he received the refund, we are extremely sorry that we sent out the incorrect vitamins but he returned the product and we provided a refund. We provided a proof of the refund on the attachements.

    Customer Answer

    Date: 04/08/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ****



     

  • Initial Complaint

    Date:03/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased in December of 2023 never received order. Emailed company several times no response.

    Business Response

    Date: 03/21/2024

    This issue is resolved, just a mis-understanding.  We emailed the customer and made arrangements for a re-ship. ******** stated he received the order March 11th.

  • Initial Complaint

    Date:02/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some supplements from this company on february 25th 2024. I reached out to them several times through email and they told me that my package was shipped and then I asked him for a tracking number so that I can track the product while it gets here I paid the last response I got from this company when I email them was it was mailed out the next day and that was it I have attempted to call them and it keeps saying give us an email and we will get back with you shortly and I haven't heard anything else since.

    Business Response

    Date: 02/28/2024

    Customer states  they never received the tracking number. Please see the attachment showing proof of tracking. Order is currently in destination and is scheduled to be delivered today, Wednesday Feb 28th. Tracking link will also be posted below.

     

    ********************************************************************************

    Business Response

    Date: 02/28/2024

    Customer states  they never received the tracking number. Please see the attachment showing proof of tracking. Order is currently in destination and is scheduled to be delivered today, Wednesday Feb 28th. Tracking link will also be posted below.

     

    ********************************************************************************

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Dball on April 4th this year and asked when the estimated time arrival was and they said within 4-5 day and yet 8 days later Ive heard nothing else about when it going to be here I would like my money back immediately. This is my order number ***** And the tracking number they gave me was not showing that it was a real tracking number for ****

    Business Response

    Date: 04/12/2023

    The customer stated the tracking was invalid when searching **** The order was shipped via ***** not *** and shows it was delivered this morning. Please see attachment and tracking info. here is the **** tracking showing proof of delivery. (**********************) **************************************************************************************

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made transaction on 2/6 they charged my card, never notified me of updates until I was ACTUALLY able to contact them, then they sent **** tracking number. I tried that. Said it was return to sender, even though had home address and PO BOX the company never notified me.

Living Healthy Choice is NOT a BBB Accredited Business.

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