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Find a Location

CNY Fertility has 1 locations, listed below.

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    Business ProfileforCNY Fertility

    Clinic

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    195 Intrepid Lane, Syracuse, NY 13205
    BBB File Opened:
    8/12/2009
    Years in Business:
    27
    Business Started:
    5/1/1997
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Maureen Hall, Office Manager
    Contact Information

    Principal

    • Ms. Maureen Hall, Office Manager

    Customer Contact

    • Ms. Maureen Hall, Office Manager
    Additional Contact Information

    Fax Numbers

    • (315) 469-6789
      Other Fax

    Phone Numbers

    Customer Complaints

    26 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I’ve contacted this business several times to get this issue that I have resolved with them from my first consultation doctor put on my chart that I have my tubes tied is not correct which is not correct. I’ll contact ***** and was advised that that information was provided on my chart when the pre-authorization information was sent over I’ve explained to them several times and provided my *** documentation pertaining to my tubes being blocked never tied. Because of this, I am dealing with two appeals from *****. Every time I call, they’re advising me that they will call back and let me know the status, which I will not be in this situation if Dr. F*** would’ve listen during my consultation instead of putting a procedure on me that I have never had. I did not give them any documentation stating that my tubes were tied. This company constitutes medical negligence. When they review my chart, they also realized that they overcharged me for the consultation that I complained about which lets me know that they are constantly making billing mistakes. This business should be reviewed. I’m still waiting since may 1 still no update on my appeals getting resolved due to their medical negligence. I’ve spoke to Desiree who said she was a manager working from home who did not sound enthusiastic towards my experience. I have yet had this issue resolved and I’m still getting billed for my frozen embryo that I can’t use because of this appeal process. They are charging me every month.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rachel P

    1 star

    07/20/2023

    The infertility journey is difficult enough without a company that only seems to care about their business preying on a vulnerable population. My husband and I are both doctorate-level medical providers and were disgusted to see how little regard the staff and those placing orders have for personalized care and ordering of labs and procedures. Our initial consult for IVF took months to get an appointment, the provider who was supposed to call us did not call. In fact, the individual who called us for the consult did not identify what her role was, she did not know any of our history, and she called us over 10 minutes late without an apology. I explained that we had lab orders from a different IVF clinic currently in place because we are still making our decision and she said "I'm sure it will be the same!"... It was most definitely not the same. The two lab and procedure sheets that we were sent feel scammy. Two procedures were ordered that essentially to determine the same issue (patent or blocked fallopian tubes) and there was not a mention of one or the other. Each of these procedures cost almost 3k. The lab orders did not state if we needed all new labs or a time-range that previously drawn labs would be acceptable. Some labs were ordered that we had previously identified that we were not interested in undergoing. Infertility is generally not covered and the lack of personalized care is extremely alarming with this company. We are going to use a different IVF clinic that will make us feel like actual patients instead of a vulnerable population being used to support their business's revenue.

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