Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm the landlord for this property, but I have never lived there. I spoke with National Grid to set up ALL the common area accounts, but for some reason, I have to pay for this account. Acct #********** I paid a total of 4078$ while the tenants are in charge of paying it. I called many times, andI am very upset with National Grid

  Business Response

  Date: 04/21/2025

  Our records indicate that the customer contacted us on 4/18/25 and spoke to an agent who arranged to have a meter technician visit the premise on Tuesday 4/22/25 to investigate for a possible mixed meter situation, to ensure this customer is being billed for the correct meter. Once the field investigation has been completed, the customer will be contacted with the findings. In the meantime, there is a hold on the account and no payment(s) is expected.

   

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  National Grid is charging me a $100 fee for a no access when that individual did come to my house and was able to get into my basement. He went to the wrong house initially which is not my fault. This is just ohne of the problems this company is a monopoly in the state as we don't have another option and the fees they charge us should be against the law.

  Business Response

  Date: 04/18/2025

  i contacted Amber and advised we credited the 100.00 access fee and reinstated her payment agreement. customer was satisfied.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home energy provider is ignoring the POSTMARK and charging me a late fee, all because their check processing department AND the postal service takes too long. MOST utilities and other entities DO treat payments as on-time if postmarked by the due date, even if received later. Attached pictures of when the check was mailed and postmarked, on the due date in question. My bank statement shows they purposely didn't cash a March 22nd postmarked check, which matches the billing due date, until April 1st in order to charge me the late fee on my next bill.

  Business Response

  Date: 04/09/2025

  I apologize for the inconvenience however National Grid does not accept Post Marked checks. The checks are sent to a Lockbox to be processed when they come in. The bill in question of $106.44 was due on March 22, 25. That payment posted on March 31, 25. I do not have any answer as to why your payment mailed took so long to post to your account as that could be many factors with mailing payments. 

  I did remove the late payment charge of $1.61. Again, I apologize and as of today your current bill of $114.91 is due on 4/20/25. 

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  The response from National Grid is exactly what I was hoping for. 

  Thank you National Grid. My payments will go out with plenty of time from this point forward, to combat any future postal delays.

  I appreciate the one time late fee waiver.

  Regards,
  
  ***** *****
  
  
  
  

  
  

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday march 29 I had service terminated at *** ******* ** ******* ** I was sent a final bill for 1068 and change which I made a payment of 68 and change leaving 1000 due. I was then sent a bill for 1073 and change when I called I was told it was the final bill through Friday April 29. I asked to dispute the bill and was sent the forms I filled them out and returned them. I have called multiple times trying to resolve this issue only to be told it is under review and they would expidite the matter. I have also been sent to collections twice while this bill is in dispute. This matter has been ongoing for approximately 11 months now. With multiple hours spent on the phone with national grid. I ask this bill now be discarded with no effect of getting service at a later date due to not resolving this matter in a timely fashion

  Business Response

  Date: 04/07/2025

    PER FINAL BILL DISPUTE - APPROVED - CUST STATED CALLED IN ON 03/29/24 TO REQUEST DISCO - FOUND IN BOUND COLLECTIONS CALL WITH NOTES STATING CUSTOMER WAS CALLING IN TO TRANS OWNERSHIP OF ACCOUNT WILL APPROVED AND CREDIT  ACCT TO 03/29/24 - See attached Statement and Letter. 

  Customer Answer

  Date: 04/08/2025

  I don’t understand the offer made by national grid and would like clarification on the offer 

  Business Response

  Date: 04/09/2025

  Per the attached correction - National Grid did final the account as of the requested date 3/29/24. Yes, this customer is responsible for the balance of $922.72. National Grid is not making any offers. The customer had a balance prior to them disconnecting service. The dispute was approved to final this account as of  03/29/24 only. We do not remove full balances that customers owe.

  This is the same information on the letter and statement which was attached. 

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  
  
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Gas meter that is located outside my residence has been estimated since July 15, 2024. I have made numerous calls to National Grid and I am getting nowhere to have this resolved. They sent someone out on December 15, but they did not fix the issue. In January 2025 they sent me to another company working with them (Utility Partners of America), I had to wait 3 months for this company to come on March 31, 2025 to fix this however the Utility Partners of America are currently only contracted to put in smart meters for Electricity service, not gas. My furnace is gas, so I am very worried about the estimated gas bill all winter long. The account name is my spouse (***** ******) but my name is listed with our account since I handle all our bills and calls with National Grid.

  Business Response

  Date: 04/01/2025

  There has been a delay in entering the customer's gas meter information.  The issue has been escalated to have the information updated as soon as possible.  We have also issued a $25 service guarantee credit to be applied to the customer's account due to the delay.  This credit should be applied within 1-2 billing cycles.

• Initial Complaint

  Date:03/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  National Grid has sent an account to collections in my name that simply isn't mine. I used to own the property at *** ****** *** in Oriskany, NY. I sold it on 5/29/2015, Sometime in 2022, I received a bill from National Grid for $70 to pay for the electric used in 2022 on a rental unit at the property I used to own. I explained to them that this must be in error and I showed them all the documentation from the sale of the house in 2015. They said they don't care. I have to pay. I tried to escalate it and even the terminal person didn't care. They assert I am responsible for the bill. Now it is the only delinquent account on my credit report and I have absolutely no recourse. I reported it to the credit agencies, but they say the charge is valid since it came from National Grid. I get that it is only $70, but extortion is extortion. I didn't own the property. I didn't use the service. There is no rationale for this expense being my responsibility other than amateur record keeping and lazy billing practices at National Grid. I want this charge out of my name and off my credit report since it was for a property I didn't own and had nothing to do with. It is currently held by a collections company called National Recovery Agency and they have had it for 2 years and 7 months. Their address is 2491 Paxton Street in Harrisburg, PA 17111 and their number is (800) 773-4503. I would have contacted BBB sooner but I was trying to resolve this through other channels. That failed so here I am.

  Business Response

  Date: 03/31/2025

  I left the customer a message to please return my call and that as a onetime courtesy, we will remove the $69 final bill from this account as the customer sold the property and I also left the customer a voicemail that I am emailing them a Delete LOFL form they must return and include both floors to remove themselves from program here and that was clearly stated on their start leave on for landlord form they needed to sign or they may receive another bill as we cannot remove without written request. I hope this helps.

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi ,I was awarded disability, and senior citizen status by, National Grid in January 2025.I called National Grid at least twice ,and they behaved like I was a fool.I have a copy of the award letter in my possesion.You know, as a disabled veteran ,or a disabled person period, some individuals behave like, we're retarded or ,we don't know what were talking about.I'm a college graduate ,,and a former homeowner.What does this mean ? I want my disability ,and senior citizen status acknowledge by, National Grid to teach them a very necessary lesson.With the pandemic ,and increasing high prices everywhere ,it seems like nothing, is no longer seasonally prices ,or affordable.

  Business Response

  Date: 03/31/2025

  The customer has been advised several times there account is coded Elderly, Blind or Disabled (EBD) but there are no discounts available.  The customer has been referred to Consumer Advocate for possible assistance in programs they may be eligible for.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This communication is regarding account #**********. I requested a meter accuracy test about 3 months ago, and were supposed to have been contacted within a month to schedule it, as per our last phone conversation on 2/27/25. During that phone call I was assured that the ticket is being escalated, and we will be contacted to schedule an appointment for someone to come and test the meter. I explained to the rep that apartment had been vacant during the month of February and thermostat was set to 55 degrees. After emailing again last week - I received a non-response on 3/24 explaining to me that delivery charge went up, that's why my bill $$ is high. Our concern is being ignored. The concern is with the ENERGY USAGE, yet they are explaining the cost to me. I stated many times that the thermostat is set to 55 F, and that we have other accounts we compare the usage to, etc. I sent a long letter explaining the situation (attached). I put that in my response yesterday, and also escalated to their “Leadership team”. The automated response said I would hear back within 1 biz day. Never heard back from them. However, received a response from “regular” customer service (attached). They are basically telling us to get lost, and that the usage is inline with usage within past 2 years. The usage stats are available in my account online. I am attaching last year usage and this year usage screenshots, clearly showing that usage during winter season past 2 years is less than half of same months this season. (110 therms in the past vs 240 this year). Is this what National Grid considers “inline”? It also bears repeating that last years thermostat was set to 68/62 F in February vs 55/55 F February this year (as of March 10, thermostat is completely shut-off - but this is a story for the next bill). Despite all that, requests to have meter accuracy test are denied. Attaching email sent to NG 2/21 with all details, and that email was discussed over the phone on Feb 27.

  Customer Answer

  Date: 04/24/2025

  Hello,

  This is to notify BBB that business has addressed the issue below. 

  This can be closed.

  
  

• Initial Complaint

  Date:03/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My past two National Grid bills have been over $100.00. I have a very small studio apartment in which I have been living for six years, and have never had a bill so high. I called National Grid and was told that it was due to cold weather. I do not cook, use the dryer one time per month, and pay a PSEG bill for electricity. I do not know if a new charge has been entered into my bill, but this bill should not be this price. I have called twice, and have been left on hold for a great length of time, I have also sent in a BBB complaint but was told to resubmit to the Syracuse address. There is no way that the bill should be this high, as it has never been this high the entire time I have been living in my apartment. I asked for a detailed explanation and was given a link on how to lower the bill. This is not what I asked for and I want my bill for the past two months to be re-evaluated and re-calculated accordingly. Thank you for your attention in this matter. Kind Regards, Jamie Greene

  Business Response

  Date: 03/27/2025

   

  This letter is in response to your recent contact with the Better Business Bureau on March 24,  2025, regarding higher-than-normal bills. 

  Upon reviewing your account, I have found that your usage is consistent with the previous  four years during the same period. Enclosed, you will find a copy of your usage history, with  the usage from January to March for the past four years highlighted for your reference. 

  I would like to inform you that in September 2024, National Grid implemented a rate  increase. The higher delivery costs you are currently experiencing are a result of this  adjustment. Specifically, the basic service charge for a residential heating customer increased  from $21.55 to $22.00 for a 30-day period. Additionally, the per therm charge (for usage  under 47 therms) rose from $1.27 to $1.90 per therm, while the charge for usage over 50  therms decreased from $0.47 to $0.44 per therm. 

  This rate increase was proposed by National Grid on April 28, 2023, and subsequently  approved by the New York State Department of Public Service on April 1, 2024, under Case  23-G-0226. 

  Once a rate increase is approved by the New York State Department of Public Service, it  becomes a regulated charge and cannot be adjusted. I have attached information that may  help address your questions and concerns regarding the recent rate increase. 

  We are aware of the impact this may have on our customers. Please note that our region  experienced colder-than-usual weather during this winter season. 

  Colder weather increases energy usage as heating systems work harder to maintain a steady  temperature. This results in higher energy consumption and, consequently, higher bills. 

  Below, I have provided a list of assistance programs that may help with high bills during the  winter season: 

  1. Energy Affordability Program (EAP): This program can help lower monthly energy  costs through a bill credit. More information and the application can be found at  ngrid.com/eap and ngrid.com/eapli. 

  2. HEAP: A federal grant program that helps income-eligible New York residents pay  their energy bills. HEAP is not a loan and does not need to be repaid. More  information is available at ngrid.com/grants. (Extended through early April, dependent  upon available funding) 

  3. Hope & Warmth Energy Fund: Provides emergency financial assistance for  customers with incomes above the HEAP eligibility guidelines. For more information,  visit HeartShare Human Services of New York or call (718) 422-4207. 

  4. Hearts Fighting Hunger: Offers a one-time emergency food assistance grant for  eligible heating customers in New York with incomes above HEAP eligibility  guidelines. For more information, visit HeartShare Human Services of New York or  call (718) 422-4207. 

  5. Project Warmth: Provides a one-time financial assistance grant for customers in  Long Island who meet the HEAP eligibility guidelines. For a referral to Project  Warmth, call 2-1-1 (or 1-888-774-7633) or visit United Way of Long Island. (Closed  March 7, 2025) 

  Customers can explore available grants online at ngrid.com/grants. Additionally, visit  ngrid.com/hereforyou for links to energy efficiency programs and incentives that can help  you use less and save more, as well as information on our assistance programs. 

  We also offer Budget Billing, which provides twelve balanced monthly payments throughout  the year, eliminating seasonal highs and lows. If your budget plan amount needs to be  adjusted, you will receive a notification on your bill a month in advance. If you start Budget  Billing with your next bill, your monthly payment will be $54.00. 

  I hope this information is helpful. Your complaint (********) with the Better Business  Bureau has been addressed. 

  If you require further assistance, please contact me at (631) ******** or via email at  **************@nationalgrid.com. I am available Monday to Friday between 9:00 AM and  4:00 PM. 

  If you would like to appeal this response, you may request assistance from the New York  State Public Service Commission online at dps.ny.gov/complaints, by calling 1-800-342-3377  (toll-free) from 8:30 AM to 4:00 PM, Monday to Friday, or by mail at New York State Public 

  Commission, Empire State Plaza, Albany, NY 12223. You may also contact the PSC Hotline at  1-800-342-3355 between 7:30 AM and 7:30 PM, Monday to Friday

  
  

  letter is in response to your recent contact with the Better Business Bureau on March 24,  2025, regarding higher-than-normal bills. 

  Upon reviewing your account, I have found that your usage is consistent with the previous  four years during the same period. Enclosed, you will find a copy of your usage history, with  the usage from January to March for the past four years highlighted for your reference. 

  I would like to inform you that in September 2024, National Grid implemented a rate  increase. The higher delivery costs you are currently experiencing are a result of this  adjustment. Specifically, the basic service charge for a residential heating customer increased  from $21.55 to $22.00 for a 30-day period. Additionally, the per therm charge (for usage  under 47 therms) rose from $1.27 to $1.90 per therm, while the charge for usage over 50  therms decreased from $0.47 to $0.44 per therm. 

  This rate increase was proposed by National Grid on April 28, 2023, and subsequently  approved by the New York State Department of Public Service on April 1, 2024, under Case  23-G-0226. 

  Once a rate increase is approved by the New York State Department of Public Service, it  becomes a regulated charge and cannot be adjusted. I have attached information that may  help address your questions and concerns regarding the recent rate increase. 

  We are aware of the impact this may have on our customers. Please note that our region  experienced colder-than-usual weather during this winter season. 

  Colder weather increases energy usage as heating systems work harder to maintain a steady  temperature. This results in higher energy consumption and, consequently, higher bills. 

  Below, I have provided a list of assistance programs that may help with high bills during the  winter season: 

  1. Energy Affordability Program (EAP): This program can help lower monthly energy  costs through a bill credit. More information and the application can be found at  ngrid.com/eap and ngrid.com/eapli. 

  2. HEAP: A federal grant program that helps income-eligible New York residents pay  their energy bills. HEAP is not a loan and does not need to be repaid. More  information is available at ngrid.com/grants. (Extended through early April, dependent  upon available funding) 

  3. Hope & Warmth Energy Fund: Provides emergency financial assistance for  customers with incomes above the HEAP eligibility guidelines. For more information,  visit HeartShare Human Services of New York or call (718) 422-4207. 

  4. Hearts Fighting Hunger: Offers a one-time emergency food assistance grant for  eligible heating customers in New York with incomes above HEAP eligibility  guidelines. For more information, visit HeartShare Human Services of New York or  call (718) 422-4207. 

  5. Project Warmth: Provides a one-time financial assistance grant for customers in  Long Island who meet the HEAP eligibility guidelines. For a referral to Project  Warmth, call 2-1-1 (or 1-888-774-7633) or visit United Way of Long Island. (Closed  March 7, 2025) 

  Customers can explore available grants online at ngrid.com/grants. Additionally, visit  ngrid.com/hereforyou for links to energy efficiency programs and incentives that can help  you use less and save more, as well as information on our assistance programs. 

  We also offer Budget Billing, which provides twelve balanced monthly payments throughout  the year, eliminating seasonal highs and lows. If your budget plan amount needs to be  adjusted, you will receive a notification on your bill a month in advance. If you start Budget  Billing with your next bill, your monthly payment will be $54.00. 

  I hope this information is helpful. Your complaint (23105140) with the Better Business  Bureau has been addressed. 

  If you require further assistance, please contact me at (631) ******** or via email at  **************@nationalgrid.com. I am available Monday to Friday between 9:00 AM and  4:00 PM. 

  If you would like to appeal this response, you may request assistance from the New York  State Public Service Commission online at dps.ny.gov/complaints, by calling 1-800-342-3377  (toll-free) from 8:30 AM to 4:00 PM, Monday to Friday, or by mail at New York State Public 

  Commission, Empire State Plaza, Albany, NY 12223. You may also contact the PSC Hotline at  1-800-342-3355 between 7:30 AM and 7:30 PM, Monday to Friday

  
  

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  
  
  
  

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar panels through ******* and had a solar loan for them which I paid through my electric bill monthly. I paid off that solar loan as of Oct 2024 but I am still being billed each month for that payment. I have talked to about a dozen employees at national grid over the past several months and provided them with proof of payment that loan is paid off and noone is able to fix this issue. They will also not let me speak to a supervisor. I have emailed them, called, booked a time to speak with someone and noone will respond back. I also got a representative from ******* to help with this and she also has had no success. I have continued to pay for my electric service each month to make sure that stays current. Today I received a letter from national grid stating if I don't pay the remainder on my bill(which is the amount for the paid off laon) they will be disconnecting my service completely and gave me numbers to call social services for payment help. I have never been delinquent on a payment in my life and I don't want this effecting my credit score. I certainly don't want my service shut off but if I pay this ficticious loan I will never get that money back either and will have to continue paying this monthly since they cant resolve it. I have tried for months to get this resolved and spent countless hours explaining the situation. I can't believe that this should be that difficult. I am sure others have also paid their loan early to avoid interest charges. The frustration of not getting any help is starting to make me feel ill due to unnecessary stress and now possibly losing my electric. Hoping you can help remove this charge off my bill with them.

  Business Response

  Date: 03/26/2025

  The complaint alleges that the account holder had paid off their ******* On-Bill Recovery loan and satisfied the loan obligation. National Grid has contacted ******* and confirmed that the loan had been paid off in November 2024. It was determined that the obligation as a line of business for the account should have been set to “Final” by a change of terms file issued by *******. Unfortunately, the business obligation was not set to “Final”, so the account holder was debited for additional installments after the satisfaction of the loan obligation. The account holder had contacted National Grid and ******* about the error and requested that the obligation be removed from their bill. She was advised by ******* to not remit any payments for the installments, so the account has accrued an outstanding balance of $361.65. A a credit for that amount in order to net out the debit was completed in the amount of $361.65 on National Grid's side. Closing case as satisfied. 

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********