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Find a Location

Comfort Inn, Carrier Circle has 1 locations, listed below.

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    Business ProfileforComfort Inn, Carrier Circle

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6491 Thompson Rd, Syracuse, NY 13206
    BBB File Opened:
    10/4/2010
    Alternate Business Name
    • Comfort Inn
    Business Management
    • Customer Service
    Contact Information

    Customer Contact

    • Customer Service

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/25/2023

    This Comfort Inn is unhygienic. We were not notified it was undergoing renovations before we arrived. No linen was without stain, hair, odor. None of the linens matched and odd numbers of each were available. That alone would have been tolerable and we would have left but it was late and nothing was available anywhere else. We asked for another room and none were available. An employee attempted to be accommodating, however, what he had to work with did not make the scenario better. When asked for replacement comforters, sheets, and pillow cases, none were available anywhere in the hotel. Hairs (not ours) could be seen and found under pillow cases, in the sheets, and on the comforters. Paint splatter in the tub, on shower walls, on artwork beside visible layer of dust, on the floor, on the linens, with one linen having a circular paint can stain as if someone placed a paint can directly onto it. The tub faucet was missing the pull so water gushed through the shower head and faucet. Ground in footprints and dirt were everywhere on the floor. We attempted to wipe some of the larger smears but as previously mentioned, they had been there for some time and ground in. Spiders and spider webs were in all corners of the room including less than a foot from the beds. The window curtain did not fully cover the window when closed, leaving openings at the top, side, and bottom- we were on the ground floor. We stacked any available pillows against it to prevent seeing in from outside. The air was moist and humid, despite the air conditioning being on. We reported the multiple issues that night, when we checked out and called later to speak with the manager/owner who was not there. We were not expecting a **** ******* experience but we would have liked to stay where we thought we weren't going to get sick. This hotel has numerous poor reviews online, over years of operation, yet they remain open without change. You couldn't pay us to stay there.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    William T

    1 star

    06/15/2023

    Very dirty and the management is crooked there is black mold on the walls and no one should do business with Irfan w****** or yatin P**** they are liars

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