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Business Profile

Loans

Resort Funding LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Previously purchased a timeshare through ********* Resorts. The payment process was taken over by Resort Funding, but I do not get any information from them regarding my account. I would love to receive statements so that I can see the balance still left. The website that comes up does not load a page. It is blank. There is no information on the web for anyway to login in your information to check on the status of your loan.

    Business Response

    Date: 12/17/2024

    Resort Funding representative, Jennifer, spoke with **** ******* 12/17/24 to go over the details of her account and provide the website for her information along with her account number. She did not have any other questions or requests, and she thanked Jennifer for the information.

  • Initial Complaint

    Date:11/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many others, I'm unable to get any information on my loan. There's no way to contact them, no phone or email. I need information on my loan!

    Business Response

    Date: 11/19/2024

    Customer ****** ****'s account number is ***********.Mr. **** spoke to a customer service representative at Resort Funding LLC on 11/15/2024 at 12:27pm. and was given the information he requested.  Resort Funding's website to view account information and make payments is *****************.  The website site ***************** and was accessed by the customer at 12:29pm on 11/15/2024.Our customer service toll free number is ###-###-#### option 6 if the customer needs further assistance.Thank you,Karen H****Vice President Resort Funding LLC

  • Initial Complaint

    Date:08/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a loan with Resort Funding for a timeshare with *********. Since my payment is auto debit I don't receive a statement. The website address the BBB has for Resort Funding yields nothing. I have no way of finding out my balance or any other information about my account.

    Business Response

    Date: 08/12/2024

    Customer **** ****'s account number is ***********.  

    Resort Funding hours of operation are Monday-Friday 8:30am to 5:00pm EST.  Our toll-free number is ###-###-####.  Customers can select a specific extension or select option 6 for customer service.  Stacey at extension **** has reached out to the customer with the attached email, and the customer can call her specifically if he would like to work with her.

    ******* ********* also works with Resort Funding to service customers and take payments.  Their number is ###-###-#### and they are available Monday -Friday 8:00am to 9:00pm EST and on Saturdays from 8:00am to 12:00pm EST.

    If the customer would like to view their account information, make payments, or changes online, the website is myaccountinfo.com.  They will need their account number 7*********1 to register and login.

    Resort Funding will review their phone number and website information that is listed on BBB and make changes if necessary.

    Thank you,

    Karen H****

    Vice President

    Resort Funding LLC

  • Initial Complaint

    Date:07/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a timeshare with ********* Vacations. The loan was through Resort Funding LLC. I have been trying to find out a way to contact this company for several years and have failed at every turn. No website, no working phone number. It is like they do not exist! I just need someone to contact me about my loan!!! Please!!!

    Business Response

    Date: 07/24/2024

    Customer ***** *****'s account number is ***********.  Her loan is with ********* Vacation Club and Resort Funding is a servicer.  Resort Funding hours of operation are Monday through Friday from 8:30am to 5:00pm EST.  Our toll-free number is ###-###-####.  Customers can select a specific extension or select option 6 for customer service.  Stacey extension ****, has reached out to the customer with the attached email, and the customer can call her specifically if she would like to work with her.

    ******* ********* also works with Resort Funding to service customers and take payments.  Their number is ###-###-#### and they are available Monday through Friday 8:00am through 9:00pm EST and on Saturdays from 8:00am until 12:00pm EST.

    If the customer would like to view their account information or make payments or changes online, the website is *****************.  They will need their account number *********** to register and login.

    Thank you,

    Karen H****

  • Initial Complaint

    Date:07/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a timeshare thru resort funding inc and paid it off over 20 yrs ago, the release of mortgage was never sent to the state of Hawaii. Since then, resort funding became resort funding llc. The owner and ceo is Lisa H*****, same as the other company. I have been trying to get this document from Lisa and she is not helping at all. I’ve made numerous calls and emails, she states that this isn’t the same company, yet the phone number and address is the same. Please help!!

    Business Response

    Date: 07/22/2024

    In response to the attached complaint, an email was sent to ******* ******** from Resort Funding LLC on January 16, 2024. The email stated "Unfortunately, Resort Funding LLC is not the same entity as Resort Funding, Inc., and your deed is with Resort Funding, Inc.
    Resort Funding LLC is not related to Resort Funding, Inc. and cannot assist you with any documents that you need.  We are sorry for the inconvenience, but you should be able to work with the title company to determine if Resort Funding, Inc. is an active company and who can execute any document that you need.

     

  • Initial Complaint

    Date:04/24/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have timeshare with ********* and im trying to find out my balance with resort funding. Since I'm on *******, I don't receive monthly bills and I can't seem to find resort funding website.

    Business Response

    Date: 04/25/2024

    Resort Funding LLC has contacted the customer, ****** *******, by phone and email to go over his account details and how to access his information and make payments online.  Please see a copy of the attached email sent to the customer. Thank you. Karen H**** 

    Customer Answer

    Date: 04/25/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** *******

  • Initial Complaint

    Date:03/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website for resort funding seems to be broken and I can not figure out how to log into my account to access my payment history, account information or tax statements. When I search for the website several other sites like doxo and pagaloo pop up, but they seem to just be a way of paying on your account and not actually accessing your account information. It's extremely frustrating to have to try to call and talk to a person regarding account information rather than just being able to access what I need online. I have work hours that conflict with their business hours which makes it extremely difficult to call.

    Business Response

    Date: 03/25/2024

    My name is Stacey and I'm contacting you from Resort Funding. We received a BetterBusiness Bureau inquiry on your account.Your account number with us is ***********. Since you are on and have been on auto debit, we have not spoken with you. Auto debit accounts do not receive monthly statements. You can see your account information on our website.Our website is *********************. To access your account the first time you will need to register your account. To do this you will need your account number which is***********. When you access your account, you will see the following options.1. Your balance on the account2. Payoff quote3. Payment history4. Option to change your address5. Option to change your payment method6. Interest paid the previous year.Currently, we have your last name as *********. Did you get married? If you did, could you send me a copy of the marriage certificate and I can update your last name on the account?If you have any questions, please let me know and I will be happy to assist you. You can reach me @ ###-###-#### or by replying to this email.Have a wonderful day!Stacey C****

  • Initial Complaint

    Date:09/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My timeshare through ********* was given to “Resort Funding”. However there is no way for me to reach support. Their website of resorttfunding.com does not work. I have tried on multiple devices and different platforms. The phone numbers do not work. I have waited on “hold” for almost 3 hours and still did not get a rep. The call just disconnected. I’m unable to look up my account information, my account balances or even where my auto draft payments are going. The information that is given to me from my bank redirects me to the same website and phone number that does not work. There is some kind of doxo payment website where you can make a payment, however, without having your account number you have no idea where your payments are going or even a confirmation that your payment went towards your actual balance that again you cannot verify. So you would be making a payment to God knows who. I contacted *********, who the timeshare was originally through, they again redirect me to the same non-working phone number and website. Both ********* and Resort Funding is a scam. They auto draft the amount out of my bank every month and I cannot even get my account information.

    Business Response

    Date: 09/11/2023

    Customers ****** and ***** ******'s account number with Resort Funding is ***********.  Resort Funding's hours of operation are Monday through Friday from 8:30am until 5:00pm EST.  Our toll free number is **************.  The customer can select a specific extension or select option 8 for customer service during this time period.  Stacey ext. **** or Jen at ext. **** are two customer service representatives that Mrs. ****** can call if she would like a specific person to work with.   The customer can also email if they prefer.  Stacey's email is ************************ and Jen's email is *************************  We will reach out to the customer by email and phone today.   ******* ********* also works with Resort Funding to service customers and take payments.  Their number is ************** and they are available Monday through Friday 8:00am through 9:00pm EST and on Saturdays 8:00am through 12:00pm EST. If the customer would like to view theiir account information, make payments or changes online, the website is myaccountinfo.com.  They will need their account number *********** to register and login. We will have a customer service representative call and email the customer today. Thank you Karen *****

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is the same as the previous complaint. There is no way for me to reach support. Their website of resorttfunding.com does not work. I have tried on multiple devices and different platforms. The phone numbers do not work. I have waited on “hold” several times for over an hour and still did not get a rep. The call just disconnected. I’m unable to look up my account information, my account balances or even where my auto draft payments are going. There is some kind of doxo payment website where you can make a payment, however, without having your account number you have no idea where your payments are going or even a confirmation that your payment went towards your actual balance that again you cannot access. I contacted *********, who the timeshare was originally through, they again redirect me to the same non-working phone number and website. I love my *********, but Resort Funding is a scam, and whichever sales company they’re associated with. They auto draft the amount out of my bank every month and I cannot even get my account information.

    Business Response

    Date: 08/03/2023

    Customer ***** ***** account is ***********.  Resort Funding hours of operation are Monday through Friday from 8:30am until 5:00pm EST.  Our toll-free number is **************.  The customer can select a specific extension or select option 8 for customer service.  Lucy ext. **** or Stacey at ext. **** are two customer service representatives that Mrs. ***** can call if she would like a specific person to work with.  The customer can also email if they prefer.  Attached is an email sent out yesterday to the customer by Lucy introducing herself and offering any assistance.

    ******* ********* also works with Resort Funding to service customers and take payments.  Their number is ************** and they are available Monday through Friday 8:00am through 9:00pm EST and on Saturdays 8:00am-12:00pm EST.

    If the customer would like to view their account information or make payments or changes online, the website is *****************.  They will need their account *********** to register and login.

    We will have a customer service representative reach out and call this customer today.

    Thank you,

    Karen H****

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My timeshare through ********* was given to “Resort Funding”. However there is no way for me to reach support. Their website of resorttfunding.com does not work. I have tried on multiple devices and different platforms. The phone numbers do not work. I have waited on “hold” for almost 3 hours and still did not get a rep. The call just disconnected. I’m unable to look up my account information, my account balances or even where my auto draft payments are going. The information that is given to me from my bank redirects me to the same website and phone number that does not work. There is some kind of doxo payment website where you can make a payment, however, without having your account number you have no idea where your payments are going or even a confirmation that your payment went towards your actual balance that again you cannot verify. So you would be making a payment to God knows who. I contacted Bluegreen, who the timeshare was originally through, they again redirect me to the same non-working phone number and website. Both Bluegreen and Resort Funding is a scam. They auto draft the amount out of my bank every month and I cannot even get my account information.

    Business Response

    Date: 05/24/2023

    Resort  Funding LLC has reached out to customer ***** ******* account number *********** by phone and by email.  Customer spoke to account representative Lucy Ludwig who went over hours of operation, phone number, and website information to access their account and payment details.  Lucy then emailed the customer which is attached and gave her extension to speak with her personally if any additional questions or issues arise.

    Thank you,

    Karen H****

    ###-###-####

     

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