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Business Profile

Newspaper

The Post Standard

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to have my address removed from the ********** flyer from ************ on 2/2/2025. I got this email in return - Hello **** I do apologize for this inconvenience. As I can see there is no delivery supposed to be made to your address since there is no active account with that information. I am sending this information to the proper department so they can handle the situation by communicating this to the carrier's management. By doing this we expect to remove your address from their routes ASAP. If you have any other questions, feel free to reach us back. Regards, Vanessa ************ Customer Service I am still getting it. I want it to stop.

    Business Response

    Date: 04/08/2025

    To whom it may concern:? We are in receipt of?the?complaint filed by Ms. **** ****** on March 28, 2025.?? The complaint referenced receiving unwanted copies of the **** ******** ********** product to her residence. As requested, we have refrained from contacting Ms. ****** directly. The **** ******** ********** product was discontinued on 12/29/24. The mailer Ms. ****** is referring to is managed by the Post Office and printed by an external company. Ms. ****** should contact her local post office to refuse delivery of the ***** ******  Thank you for bringing this matter to our attention and helping us resolve for Ms. ******. If you have any questions, please feel?free to contact me at ###-###-####.?? 

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The money saver does not fit in our residents mail boxes and are left in stacks in the hallway of each of our buildings. This is an eyesore and a nuisance. It requires management on staff to physically dispose of stacks of these regularly. These get trampled by residents, and soaked during rain or snow events, and act as a breeding ground for pests seeking moisture if not disposed of immediately. I need to contact someone who can put a stop to deliveries on the entire property.

    Business Response

    Date: 10/07/2024






    To whom it may concern:??? 

    We are in receipt of?the?complaint filed by ********** Office on September 30, 2024.???? 

    We reached out by phone but were unable to connect.?? 

    As requested, we have placed ********** Office’s address?of ** ********** *******, Baldwinsville, NY 13027?on our company’s do not sample list** Every effort will be made to ensure there are no future deliveries of the Money Saver to the entire property.? 

    Thank you for bringing this matter to our attention and helping us resolve for ********** Office.?? 

    If you have any questions, please feel?free to contact me at ###-###-####.???? 


    Sincerely,??? 


    Rebecca M******? 
    Rebecca M****** | Senior Customer Care Representative?? 



    Customer Answer

    Date: 10/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.

    Should we continue to receive these at our property we will re-open a new case.

    Regards,

    ********** Office




  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am 80 yrs old and suffer from vertigo. The Sunday supplement has been delivered to my driveway for months. I have called customer service many times. I get told my complaint will be expedited. Still have papers at the end of my driveway which makes it look as if I’m not home. That sets me up to be potentially robbed. Vertigo means I can’t pick them up. If you can’t solve this for me, I will push them in the gutter. They are littering.

    Business Response

    Date: 09/19/2024




    To whom it may concern:?? 

    We are in receipt of?the?complaint filed by?Ms. ***** ******** on September 13, 2024.??? 

    We reached out by phone and connected on September 16, 2024.  

    As requested, we have placed Ms. ********’s address?of **** ****** ****** ********
    Marcellus, NY on our company’s do not sample list.  Every effort will be made to ensure there are no future deliveries to her home. 

    Thank you for bringing this matter to our attention and helping us resolve for Ms. ********.? 

    If you have any questions, please feel?free to contact me at ###-###-####.??? 


    Sincerely,??? 


    Rebecca M******
    Rebecca M****** | Senior Customer Care Representative? 




  • Initial Complaint

    Date:08/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Post Standard keeps delivering the “money saver” to our house located at *** ******* ***** in Fayetteville. When we have attempted to call their number listed on the money saver and on their website Syracuse.com (**********) the number is disconnected. Multiple attempts to have this junk discontinued from delivery at our residence have been unsuccessful.

    Business Response

    Date: 08/28/2024

     We are in receipt of?the?complaint filed by?Ms. ***** ******** on August 25, 2024.?? We reached out by phone on August 26, 2024, and spoke with Ms. ********. As requested, we have removed Ms. ********’s address?of *** ******* *****, Fayetteville, NY 13066?from our company’s do not sample list.  Every effort will be made to ensure there are no future deliveries of the Money Saver to her home.For awareness, the telephone number of ###-###-####, Ms. ******** advised was disconnected is our customer service number for The Post-Standard and is fully operational.Thank you for bringing this matter to our attention and helping us resolve for Ms. ********. If you have any questions, please feel?free to contact me at ###-###-####.?? Sincerely,? Rebecca M******Rebecca M****** | Senior Customer Care Representative 

    Customer Answer

    Date: 08/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, they are incorrect regarding their phone number - it is not functional.

    Regards,

    ***** ********




  • Initial Complaint

    Date:08/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/23/2024 Post Standard delivers an advertising paper that no one wants. They throw it on the porch, driveway or just fling it in your yard. I have told them numerous times I DO NOT WANT THIS PAPER, yet they deliver it, I have even told the person delivering it. How do we put a stsop to this????????

    Business Response

    Date: 09/04/2024

    To whom it may concern:? We are in receipt of?the?complaint filed by?Ms. ******** ***** on August 25, 2024.?? We reached out by phone on August 27, 2024, and email on 8/27 and 8/30, however have not received a response from Ms. *****. As requested, we have placed Ms. *****’s address?of *** ********** ****** in Fayetteville, NY on our company’s do not sample list.  Every effort will be made to ensure there are no future deliveries to her home.Thank you for bringing this matter to our attention and helping us resolve for Ms. *****. If you have any questions, please feel?free to contact me at ###-###-####.?? Sincerely,?  Rita D*****iRita D*****iRita D*****i | Senior Customer Care Representative 

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started calling the business back in November 2023 before my subscription ran out and told the rep. not to renew my subscription, yet I continued to receive the Sunday paper and bills stating I owe them money. I have called every month since November and I am still receiving bills. Every time I call, they said they had record of my previous phone calls. I finally did stop receiving the paper, but they are still trying to get me to pay a balance of $13.93 for papers I did not ask for but continued to receive after my first initial phone call. I want them to correct their error and stop sending me bills, and adjust my account. Their customer service number is: ###-###-####. Thank you,

    Business Response

    Date: 07/17/2024

    We are in receipt of the complaint filed by Ms. ******* *** ***** on July 9, 2024.We connected via email with Ms. ***** on July 11.Ms. *****’ complaint referenced a cancellation and refund request for her Post-Standard home delivery subscription. We reviewed Ms. ***** account, and her subscription was discontinued effective 07/03/24. The balance of $13.93 has been written off and no further payment is due at this time. Thank you for bringing this matter to our attention and helping us resolve for Ms. *****.   

    Customer Answer

    Date: 07/22/2024

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* *** *****

  • Initial Complaint

    Date:02/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made numerous call to the newspaper regarding my Sunday paper not being delivered. I get a paper one week then the next two weeks no paper. I have called and called and keep being told that they will give me a credit for no paper. I do not want a credit, I want the Sunday paper. Customer service also tells me that this issue has been escalated to management, but still no paper. I have paid for my paper but am still not getting my paper. I have asked for the carrier's name, but am told that they cannot release their name, Customer Service will take care of it. Still waiting for customer service to take care of it. I have asked for a supervisor, only to be told that they can't do any more than customer service can do. Very frustrating.

    Business Response

    Date: 03/05/2024

     We are in receipt of the complaint filed by Mr. ****** ****** on February 21, 2024. We reached out by phone but were unable to connect on March 4. The complaint referenced service issues with his home delivery of The Post Standard. We apologized for the inconvenience and addressed the delivery concern with our home delivery team. Every effort will be made to ensure Mr. ****** does not experience any further issues. We confirmed delivery of the newspaper was made on Sunday, March 3. To address Mr. ******** request for carrier information, this information is not provided for security reasons. Additionally, delivery routes change carriers on a consistent basis and this information would change regularly. Thank you for bringing this matter to our attention and helping us to resolve for Mr. ******. If you have any questions, please feel free to contact me at *************  

    Customer Answer

    Date: 07/15/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I am still not receiving the Sunday paper even though I have paid. I get a paper once in a while but I have no t received one in weeks they keep giving me a credit, but I want the paper!!. This is a continuous problem  Regards, ****** ******

    Business Response

    Date: 07/23/2024

    We are in receipt of the complaint filed by Mr. ****** ****** on July 15, 2024. We reached out by phone and were able to connect on July 21. The complaint referenced ongoing service issues with his home delivery of The Post Standard. We apologized for the inconvenience and addressed the delivery concern with our home delivery team. Every effort will be made to ensure Mr. ****** does not experience any further issues. We confirmed delivery of the newspaper was made on Sunday, July 21. Thank you for bringing this matter to our attention and helping us to resolve for Mr. ******.

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ******* has subscription for sunday delivery of post standand news paper. Im her son . she has encountered delivery problems for over a year at least. we have too many missed/late delivies.Carrier refuses to put paper on front porch. I have complained to no avail that my elderly mother cannot walk out to steet to get paper outg of mailbox

    Business Response

    Date: 01/31/2024

    The complaint referenced paper placement issues with his mother’s, ******* *******’s, home delivery of The Post Standard. 
    We addressed the paper placement with our home delivery team and although not guaranteed, we will make every effort to have the paper is placed as requested. We apologized for the inconvenience and as a courtesy, we applied a three-month credit to her account extending her subscription period to 05/06/24.

  • Initial Complaint

    Date:06/28/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We (******* *****) have been paying for the paper for years. Since January 2023 we have not received the delivered paper for Tuesday, Thursday and Sunday even thought we have paid for it. I have called the Syracuse paper numerous times, at least 7 times to report not getting the paper. Each time I called I was told they would only grant credit for 14 days, even though it had been months. I called and asked them to stop delivery of the week day paper because we still were not getting the delivery, yet we were paying for it. I then asked them to cancel the weekday papers and subscribe to the Sunday paper only. I was told we had credit until July. A bill for the paper, 179.88 was just charged in June to our credit card even though we had credit through next month. We did not receive the Sunday paper for June 11 and 25. I tried calling the paper and was put on hold without an answer.

    Business Response

    Date: 07/13/2023

    We reviewed Mrs. ****-*****’s account and have addressed the service issues with our home delivery team. Every effort will be made to ensure Mrs. ****-***** does not experience any further service issues. As a courtesy, we have applied a four-week credit to her account, extending her subscription period to 10/01/23. 

    Customer Answer

    Date: 07/13/2023

    We first began having trouble with our mail delivery in January, 2023.  I have called the paper a number of times due to non-delivery, at least 7 or 8. All they did was kept saying they would give us 14 days credit; this continued for months, each time with no or sporadic delivery, and each time only granting 14 days credit. This was even though we had not been given the paper, only sporadically, for months. Because we had already paid for the Tuesday, Thursday and Sunday paper, yet we were not receiving these, I cancelled the weekday paper.  After this they said we had paid up until August. They then billed our credit card company for $179.00.  I want a full refund of the payment made to the newspaper on June 19.  I do not wish to have the paper delivered anymore. However I will accept this up until the August credit, as negotiated earlier.    

    Business Response

    Date: 07/26/2023

    As requested in her correspondence, her account will be cancelled on her account expiration date of 08/27/23. A refund of $179.88  will also be processed to the credit card on file. 

    Business Response

    Date: 07/26/2023

    As requested in her correspondence, her account will be cancelled on her account expiration date of 08/27/23. A refund of $179.88  will also be processed to the credit card on file.

    Customer Answer

    Date: 07/26/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ***** **********

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunday paper thrown on the ground and this is not the first time it has happened.

    Business Response

    Date: 06/29/2023

    The complaint referenced home delivery issues with her subscription to the Post Standard.
    We reviewed Mrs. *******’s account and addressed the paper placement issues with our home delivery team. We have confirmed her newspaper is being delivered to the paper tube as requested as of June 28. Every effort will be made to ensure she does not experience any further service issues.
    Thank you for bringing this matter to our attention and helping us to resolve for Mrs. *******.

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