ComplaintsforThe Post Standard

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Initial Complaint
09/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am 80 yrs old and suffer from vertigo. The Sunday supplement has been delivered to my driveway for months. I have called customer service many times. I get told my complaint will be expedited. Still have papers at the end of my driveway which makes it look as if I’m not home. That sets me up to be potentially robbed. Vertigo means I can’t pick them up. If you can’t solve this for me, I will push them in the gutter. They are littering.
Business response
09/19/2024

To whom it may concern:??

We are in receipt of?the?complaint filed by?Ms. ***** ******** on September 13, 2024.???

We reached out by phone and connected on September 16, 2024.

As requested, we have placed Ms. ********’s address?of **** ****** ****** ********
Marcellus, NY on our company’s do not sample list. Every effort will be made to ensure there are no future deliveries to her home.

Thank you for bringing this matter to our attention and helping us resolve for Ms. ********.?

If you have any questions, please feel?free to contact me at ###-###-####.???

Sincerely,???

Rebecca M******
Rebecca M****** | Senior Customer Care Representative?
Initial Complaint
08/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The Post Standard keeps delivering the “money saver” to our house located at *** ******* ***** in Fayetteville. When we have attempted to call their number listed on the money saver and on their website Syracuse.com (**********) the number is disconnected. Multiple attempts to have this junk discontinued from delivery at our residence have been unsuccessful.
Business response
08/28/2024
We are in receipt of?the?complaint filed by?Ms. ***** ******** on August 25, 2024.?? We reached out by phone on August 26, 2024, and spoke with Ms. ********. As requested, we have removed Ms. ********’s address?of *** ******* *****, Fayetteville, NY 13066?from our company’s do not sample list. Every effort will be made to ensure there are no future deliveries of the Money Saver to her home.For awareness, the telephone number of ###-###-####, Ms. ******** advised was disconnected is our customer service number for The Post-Standard and is fully operational.Thank you for bringing this matter to our attention and helping us resolve for Ms. ********. If you have any questions, please feel?free to contact me at ###-###-####.?? Sincerely,? Rebecca M******Rebecca M****** | Senior Customer Care Representative
Customer response
08/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, they are incorrect regarding their phone number - it is not functional.

Regards,

***** ********
Initial Complaint
08/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
08/23/2024 Post Standard delivers an advertising paper that no one wants. They throw it on the porch, driveway or just fling it in your yard. I have told them numerous times I DO NOT WANT THIS PAPER, yet they deliver it, I have even told the person delivering it. How do we put a stsop to this????????
Business response
09/04/2024
To whom it may concern:? We are in receipt of?the?complaint filed by?Ms. ******** ***** on August 25, 2024.?? We reached out by phone on August 27, 2024, and email on 8/27 and 8/30, however have not received a response from Ms. *****. As requested, we have placed Ms. *****’s address?of *** ********** ****** in Fayetteville, NY on our company’s do not sample list. Every effort will be made to ensure there are no future deliveries to her home.Thank you for bringing this matter to our attention and helping us resolve for Ms. *****. If you have any questions, please feel?free to contact me at ###-###-####.?? Sincerely,? Rita D*****iRita D*****iRita D*****i | Senior Customer Care Representative
Initial Complaint
07/09/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Started calling the business back in November 2023 before my subscription ran out and told the rep. not to renew my subscription, yet I continued to receive the Sunday paper and bills stating I owe them money. I have called every month since November and I am still receiving bills. Every time I call, they said they had record of my previous phone calls. I finally did stop receiving the paper, but they are still trying to get me to pay a balance of $13.93 for papers I did not ask for but continued to receive after my first initial phone call. I want them to correct their error and stop sending me bills, and adjust my account. Their customer service number is: ###-###-####. Thank you,
Business response
07/17/2024
We are in receipt of the complaint filed by Ms. ******* *** ***** on July 9, 2024.We connected via email with Ms. ***** on July 11.Ms. *****’ complaint referenced a cancellation and refund request for her Post-Standard home delivery subscription. We reviewed Ms. ***** account, and her subscription was discontinued effective 07/03/24. The balance of $13.93 has been written off and no further payment is due at this time. Thank you for bringing this matter to our attention and helping us resolve for Ms. *****.
Customer response
07/22/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* *** *****
Initial Complaint
02/21/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have made numerous call to the newspaper regarding my Sunday paper not being delivered. I get a paper one week then the next two weeks no paper. I have called and called and keep being told that they will give me a credit for no paper. I do not want a credit, I want the Sunday paper. Customer service also tells me that this issue has been escalated to management, but still no paper. I have paid for my paper but am still not getting my paper. I have asked for the carrier's name, but am told that they cannot release their name, Customer Service will take care of it. Still waiting for customer service to take care of it. I have asked for a supervisor, only to be told that they can't do any more than customer service can do. Very frustrating.
Business response
03/05/2024
We are in receipt of the complaint filed by Mr. ****** ****** on February 21, 2024. We reached out by phone but were unable to connect on March 4. The complaint referenced service issues with his home delivery of The Post Standard. We apologized for the inconvenience and addressed the delivery concern with our home delivery team. Every effort will be made to ensure Mr. ****** does not experience any further issues. We confirmed delivery of the newspaper was made on Sunday, March 3. To address Mr. ******** request for carrier information, this information is not provided for security reasons. Additionally, delivery routes change carriers on a consistent basis and this information would change regularly. Thank you for bringing this matter to our attention and helping us to resolve for Mr. ******. If you have any questions, please feel free to contact me at *************
Customer response
07/15/2024
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I am still not receiving the Sunday paper even though I have paid. I get a paper once in a while but I have no t received one in weeks they keep giving me a credit, but I want the paper!!. This is a continuous problem Regards, ****** ******
Business response
07/23/2024
We are in receipt of the complaint filed by Mr. ****** ****** on July 15, 2024. We reached out by phone and were able to connect on July 21. The complaint referenced ongoing service issues with his home delivery of The Post Standard. We apologized for the inconvenience and addressed the delivery concern with our home delivery team. Every effort will be made to ensure Mr. ****** does not experience any further issues. We confirmed delivery of the newspaper was made on Sunday, July 21. Thank you for bringing this matter to our attention and helping us to resolve for Mr. ******.
Initial Complaint
01/23/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
******* ******* has subscription for sunday delivery of post standand news paper. Im her son . she has encountered delivery problems for over a year at least. we have too many missed/late delivies.Carrier refuses to put paper on front porch. I have complained to no avail that my elderly mother cannot walk out to steet to get paper outg of mailbox
Business response
01/31/2024
The complaint referenced paper placement issues with his mother’s, ******* *******’s, home delivery of The Post Standard.
We addressed the paper placement with our home delivery team and although not guaranteed, we will make every effort to have the paper is placed as requested. We apologized for the inconvenience and as a courtesy, we applied a three-month credit to her account extending her subscription period to 05/06/24.
Initial Complaint
06/28/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We (******* *****) have been paying for the paper for years. Since January 2023 we have not received the delivered paper for Tuesday, Thursday and Sunday even thought we have paid for it. I have called the Syracuse paper numerous times, at least 7 times to report not getting the paper. Each time I called I was told they would only grant credit for 14 days, even though it had been months. I called and asked them to stop delivery of the week day paper because we still were not getting the delivery, yet we were paying for it. I then asked them to cancel the weekday papers and subscribe to the Sunday paper only. I was told we had credit until July. A bill for the paper, 179.88 was just charged in June to our credit card even though we had credit through next month. We did not receive the Sunday paper for June 11 and 25. I tried calling the paper and was put on hold without an answer.
Business response
07/13/2023
We reviewed Mrs. ****-*****’s account and have addressed the service issues with our home delivery team. Every effort will be made to ensure Mrs. ****-***** does not experience any further service issues. As a courtesy, we have applied a four-week credit to her account, extending her subscription period to 10/01/23.
Customer response
07/13/2023
We first began having trouble with our mail delivery in January, 2023. I have called the paper a number of times due to non-delivery, at least 7 or 8. All they did was kept saying they would give us 14 days credit; this continued for months, each time with no or sporadic delivery, and each time only granting 14 days credit. This was even though we had not been given the paper, only sporadically, for months. Because we had already paid for the Tuesday, Thursday and Sunday paper, yet we were not receiving these, I cancelled the weekday paper. After this they said we had paid up until August. They then billed our credit card company for $179.00. I want a full refund of the payment made to the newspaper on June 19. I do not wish to have the paper delivered anymore. However I will accept this up until the August credit, as negotiated earlier.
Business response
07/26/2023
As requested in her correspondence, her account will be cancelled on her account expiration date of 08/27/23. A refund of $179.88 will also be processed to the credit card on file.
Business response
07/26/2023
As requested in her correspondence, her account will be cancelled on her account expiration date of 08/27/23. A refund of $179.88 will also be processed to the credit card on file.
Customer response
07/26/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** **********
Initial Complaint
06/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sunday paper thrown on the ground and this is not the first time it has happened.
Business response
06/29/2023
The complaint referenced home delivery issues with her subscription to the Post Standard.
We reviewed Mrs. *******’s account and addressed the paper placement issues with our home delivery team. We have confirmed her newspaper is being delivered to the paper tube as requested as of June 28. Every effort will be made to ensure she does not experience any further service issues.
Thank you for bringing this matter to our attention and helping us to resolve for Mrs. *******.
Initial Complaint
03/03/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This continues to illustrate why The post Standard's e-billing notification "your e-bill is ready" as well as current invoice in my account is a JOKE. As of this e-mail date and time I continue to receive NO e-bill notification and no invoice/bill in my account!!! There had been a "View My Bill" option in my account....but that has mysteriously been removed...and no longer an option. THERE IS AND HAS BEEN NO 2023 INVOICE IN ACCOUNT. I HAVE NOT RECEIVED ANY CURRENT INVOICE OR NOTIFICATION. THERE CONTINUES TO BE NO E-BILLING NOTIFICATION THAT "MY BILL IS READY". AGAIN AN ONGOING PROBLEM FOR NEARLY 3 YEARS....NUMEROUS PHONE CALLS AND E-MAILS TO "CUSTOMER CARE"..ISSUES NOT ADDRESSED FOR OVER 3 YEARS THE POST STANDARD HAS NOT CONTACTED ME ABOUT THE CURRENT "ACCOUNT IN GRACE" TO ALERT ME. EVEN THOUGH I HAVE CONTACTED THE POST STANDARD NUMEROUS TIMES VIA E-MAIL AND PHONE ABOUT THE CONTINUING PROBLEMATIC ISSUES OF NO "E-BILL NOTIFICATION THAT YOUR BILL IS READY".....EVEN THOUGH I AM SET UP FOR "E-BILLING AND E-BILLING NOTIFICATION" I CONTINUE NOT RECEIVING ANY CURRENT BILL/INVOICE OR NOTIFICATION. VIEW MY BILL HAS BEEN DELTED BY THE POST STANDARD IT IS NO LONGER AN AVAILABLE OPTION FOR MY ACCOUNT. WHY? I HAVE RECEIVED ONLY LIP SERVICE FROM CUSTOMER CARE...NO ACTIONS TO CORRECT THE ISSUES TAKEN I CONTINUE TO RECEIVE THE SAME PAT ANSWER VIA PHONE OR E-MAIL ABOUT THE LACK OF E-BILLING NOTIFICATION THAT MY "E-BILL IS READY" AS WELL A NO CURRENT BILL/INVOICE IN "VIEW MY BILL" "Thank you for contacting The Post-Standard. We are terribly sorry for the inconvenience. At the moment, we are having general issues with our website. Therefore, it's not generating the invoice. We are working diligently to get this fixed as soon as possible. Thank you for your time and patience." I CONTINUE NOT RECEIVING ANY E-BILL NOTIFICATION OR INVOICE...THE ONLY TIME I RECEIVE ANY NOTIFICATION IS "FINAL NOTICE"...IF YOU DON'T PAY YOUR SUBSCRIPTION WILL BE CANCELED.
Business response
03/17/2023
March 17, 2023 The Post Standard *** * ****** ** ******** ** ***** Re: *** ****** **** ******** To whom it may concern: We are in receipt of the complaint filed by Mr. *** ****** on March 6, 2023. We connected with Mr. ****** on March 8, 2023. The complaint referenced Mr. ******** inability to access his electronic bill for his subscription to The Post Standard. We advised Mr. ****** of our recent transition to new vendor and apologized for the issues accessing his bill. Mr. ****** was informed of the recent changes to our billing procedures and was advised of the date his new bill would be available. Mr. ****** was able to successfully access his bill and the issue has been corrected. We offered Mr. ****** 5 weeks credit for the inconvenience with a new expiration of 04/04/2023. Thank you for bringing the matter to our attention. If you have any questions, please feel free to contact me at *************** Sincerely, Rebecca M****** | Senior Customer Care Representative
Customer response
03/20/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and "currently" find that this resolution is satisfactory to me. As this has occurred numerous times over the past years with the previous vendor, where the eBilling issues have been addressed one time only to continually occur, I will await to see if the eBilling issues have been continually and consistently addressed by the new vendor. Please understand, this is no reflection on ******* *******....Ms. ******* has been the major force behind this complaint being (at this time) addressed. She has been professional, knowledgeable and considerate. My current satisfaction is directly related to her efforts. Again, I will wait and see if the eBilling issues are permanently resolved. Regards, *** ******
Initial Complaint
02/28/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I decided not to renew my subscription to The Post-Standard Sunday Edition for 2023. I did not cancel verbally per their policy and they kept sending them. I then received a FINAL bill $72.26 and I paid it on Jan 5, 2023. I did contact their customer service and they confirmed that the paper was STOPPED. I still received the paper figuring that the newspaper boy did not get the memo. Yesterday I received a second FINAL bill for $67.93 for the extra editions. My question is how do you cancel and stop this paper from coming? I also would like the second final bill cancelled.
Business response
03/03/2023
To whom it may concern:We are in receipt of the complaint filed by Mr. ******** G ******* on February 28, 2023. We reached out by phone and connected with Mr. ******* on March 01.We reviewed Mr. *******’s account, and our records indicate his subscription was stopped on 12/21/22. Due to a system error, the account was inadvertently restarted. Mr. *******’s account was stopped effective 2/22/23 and no further payment is due at this time.Thank you for bringing this matter to our attention and helping us to resolve with Mr. *******’s.If you have any questions, please feel free to contact me at ###-###-####. Regards,Rita D******Rita D******| Senior Customer Care Representative

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