Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, Issue with My Purchase I entered a contest on Instagram hosted by Bomshell Experience, which claimed I had “won” the opportunity to book a boudoir photoshoot for $199 instead of the usual $699. After paying the $199 deposit, I had a consultation call with Bomshell from their team on 11/05/2024, during which I was pressured into financing an additional $1,351 through ****** for a photo package. I was misled to believe I had won a significant discount but later realized that the "contest" was a marketing tactic, and many others had similar experiences. Please see attachment entitled (BOMSHELL BOUDOIR STUDIOS reviews) to note multiple other misled customer reviews. Upon recognizing this and do to the fact that I found out that I was about to lose my job. (Which I now no longer have) I attempted to cancel the financing the very next day by phone. Despite my immediate request, Bomshell Experience refused to issue a refund, even though I had not received any services. Instead, they directed me to contact ****** to cancel. Adding to the frustration, ****** instructed me to follow Bomshell’s policies, while Bomshell previously stated I should seek assistance from ******. This cycle of being sent back and forth has made it difficult to resolve this issue. Concerns About Bomshell’s Policy and Services Bomshell Experience claims to have a "100% portrait guarantee" as part of their policy noted in their email to me. However, I have not been provided with the exact details of what this entails. Additionally, this is a vulnerable photoshoot experience with a company that has already taken advantage of my financial and mental state as well as many others, as noted above and attached as screenshots of the reviews. I no longer feel safe or comfortable participating in a scantily clad or intimate photoshoot with people who have pressured me into a financial commitment under misleading circumstances.

  Business Response

  Date: 03/03/2025

  Client was selected to participate in our Boudoir Project. She received a complimentary session experience (typically $699). This includes hair and makeup, the actual portrait session, same-day image reveal, all the one-on-one planning, and use of our client closet. We do require a $199 deposit in order for clients to hold their session. Client select their session date via website, then pay the $199 deposit via website and set up a consultation call where we go over all the details with them and begin planning. On the consultation call, client created a prepayment plan via affirm towards images and products she would select during her portrait session. Several days later, the client reached out with some questions to cancel session and request a refund. Our team again discussed policies, and let her know that her investment would be safe for when she was ready to reschedule her session. The refund policy and investment information are listed on the initial information page where client selected their portrait session date linked here: ***********************************, and attached as “screenshot 1, 2, 3.” The information is again listed on the page where the client purchased the $199 deposit linked here: ************************************** and attached as “screenshot 1, 2, 3”. I have also included cancellation policies attached as “screenshot 1, 2, 3.” The information was again discussed and referenced on a consultation call and a text message acknowledging understanding was sent and received around 4pm, attached as “********************”  Our 100% portrait guarantee does apply the day of the portrait session. Client filed a dispute stating she never received the product on November 25th, 2025. That dispute was resolved in our favor by her bank on January 4th, 2025. Then she filed another dispute claiming the product was unacceptable, but she still has not come in for her portrait session for us to to provide service for goods prepaid for. Client also agreed to non-refundable policies as outlined in previously mentioned attachment. I have also attached proof of both disputes as "**********************

  Customer Answer

  Date: 03/03/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards, ******* *********

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I supposedly won a free photoshoot and they ask me for my card to hold the spot . Then soon before the shoot was even happening, they charged 500 dollars to my account . I am a single mother with two children and I had 250 dollars to my name for groceries and gas to get to work. I called them and got no answer . Days later finally received a text message from them and they said there’s nothing they could do since that was a cancellation fee. The “appointment “ hadn’t even happened or had been cancelled . I lost 500 dollars on my already strained life and they did nothing to help or offer any assistance or resolution.

  Business Response

  Date: 03/03/2025

  Client was selected to participate in our Boudoir Project. She received a complimentary session experience (typically $699). This includes hair and makeup, the actual portrait session, same-day image reveal, all the one-on-one planning, and use of our client closet. We do require a $199 deposit in order for clients to hold their session. Client select their session date via website, then pay the $199 deposit via website and set up a consultation call where we go over all the details with them and begin planning. Client stopped responding to emails and text messages about her portrait session. The day before her portrait session (January 28th, 2025) our team called and left a voicemail, sent an email to her email on file and sent a text message stating that we had not heard from her and if we didn't hear back by 5pm, we would have to charge the $500 cancellation fee for her session (attached as "***** $500"). Clients are made aware of this policy on the website where they select their session date (linked here and attached as "screenshots 1, 2, 3": ***********************************). This policy is also listed in several emails sent to the client prior to their session (attached along with other communication and discussion with client as "***** Texts & Emails"). We did not hear back from the client, and charged the $500 cancellation fee. Client did attempt to reach out around 8pm on January 28th via a different phone number. (Our office closes at 6pm, and we are not in the office again until 9am the following morning). We were unable to discuss anything with this person because we were unaware this phone number (************) belonged to this client until she finally confirmed who we were speaking with on January 30th around 1:26. She did not show up for her session as scheduled on January 29th at 9am. Client filed a dispute via her bank on February 1st, 2025. The dispute was resolved in our favor by client's bank on February 28th, 2025 (attached as "*********************").