Business ProfileforTown & Country Hospital for Pets

On 11/24/23 we made an appointment with Town and Country to see our Bunny ****. We have been a customer of Town and Country for 15+ yrs. and never had a problem until this time. **** has a tilted head, which is either an infection or ** ******** virus. In light of this, we made the appt. for the earliest they could see us, which was 12/04/23. In the meantime, we went to ************* to order the meds he would need to recover from his condition. ********* has its OWN pharmacy and such and to fulfill the orders that require a prescription, they need to make sure the customer ordering HAS A VET. We have a dog and 3 cats as well and, as stated before, have been a long time customer of town and country. They told ************* that we were NOT a customer JUST to STOP the APPROPRIATE meds from getting to us! I spoke with ********* and assured them that town and country WAS and HAS BEEN our family’s vet for many years. They were just as bewildered as me and my family were as it clearly appears town and country refused to affirm us as JUST customers to allow the medication to be sent (********* pharmacists approved!) to us. I’m assuming they thought if the animal gets better that they would lose out on MONEY over the appointment. That’s an incredibly sad way of conducting business. I asked for names of people who talked to ********** from town and country, and they said they ‘don’t use computers’, so that was fruitless too. SO - TOWN AND COUNTRY VET HOSPITAL ONLY CARES ABOUT MONEY AND NOT REALLY ABOUT YOUR PET. This is the ABSOLUTELY ONLY outcome drawn from this situation. People need to know this as it’s embarrassing to try and help my animal get the medication it needs ONLY to be turned away BECAUSE THERE IS NO VET AFFILIATION WITH MYSELF AND MY FAMILY FOR OUR PETS, which is obviously NOT the case. Just STUNNED at the whole ordeal. I’ve paid thousands to this place over the years in good faith BUT apparently I must NOT be ‘a customer.’ Will be on the news!