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Business Profile

Rebuilt Engines

Westchester Auto Machine, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Engines.

Complaints

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Complaint Details

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  • Initial Complaint

    02/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I towed my vehicle to ************************** at ********* service station on 4/18/22. He explained to me I needed motor work done on my car and needed to remove the motor and bring it to **** ***** at Westchester auto machine in ********* **. After months of going back and forth and chasing them I was provided *********** phone number to be the middle man in the process and contact him which was a nightmare. After being given the run around for months never give an invoice of the bill I had to show up there and then a week later the motor was done. ********** contacted me on 10/31/22 to tell me the motor was ready and asked who is paying the bill I never even was given. Seems like thats all he cared about and I then told him Im not paying for something that I dont know or wasnt even made to feel like works in my vehicle. I had contacted his wife ********************* on a few occasions through phone and email saying I would like part receipts for the parts installed into my motor and was told no and the invoice was good enough. I emailed her on 1/23/23 and 1/25/23 and 2/6/23 and got no responses on either of the two later dates. On 1/23/23 she provided me with the invoice that *********************** at ********* Service Station had already paid for to get the ball rolling so I could have my vehicle back. I was told it wasnt his problem that he couldnt communicate an estimated time the motor would be done and that I had been paying car insurance policy payments and parking garage fees for my apartment building when he told me he was busy and short staffed. It was a complete nightmare and Im very unhappy about the unprofessional way these two places handled my business and vehicle.

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BBB Rating & Accreditation

B-

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Years in Business: 33

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

84 Central Avenue

Tarrytown, NY 10591-3312

Visit Website
(914) 631-1799

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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