Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a letter from the organization (CCC) indicating "Final Notice" for case *******. When I called and spoke to an agent, they indicated that they had no supporting documentation for the claim (i.e. an invoice from the creditor). Then, the agent indicated that they obviously attempted to reach out to us in the past; however, when I asked for information to support that statement, he threatened to disconnect the call. I asked the agent for his name and all he said was "goodbye" and hung up the call. I'm requesting that the claim be immediately dismissed.
Business Response
Date: 05/28/2024
The documentation supporting the outstanding balance is attached. Please review and contact my office to dicuss further. We may be reached at ###-###-####: Ext. ****. Please reference account number *******.
John C*********
Managing Director
###-###-####: Ext. 1021
Customer Answer
Date: 05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The agency stated during the call that they had already been in communication with us; however, they refused to provide any information related to this. Additionally, an invoice does not indicate receipt of goods which they did not include in their response to my complaint. I would need to see some type of evidence of receipt in order to validate the legitimacy of these two invoices.
Regards,
***** *****
Business Response
Date: 05/29/2024
A represenative from CCCNY will be in contact with you to discuss the balance.Initial Complaint
Date:05/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a collections letter and am disputing the claim, I have asked for other information as well including written confirmation of what transpired during the phone conversation with no response to date (have sent 3 emails) including just a written confirmation that they have received and are aware I am disputing this debt. Am growing concerned as I have responded within the time frame requested but cannot get any information back and the time frame runs up tomorrow.Business Response
Date: 05/12/2023
Your dispute of this obligation is noted. Attached is documentation provided by ********* ****** supporting the claim. Please contact Rose B********* of our office a* ************* **** **** to further discuss this matter.Customer Answer
Date: 05/12/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have emailed rose 3 times with no response. Have even included top level management as listed on website. Please see attached screen shots which includes 3 of these such emails. please see initial complaint as well, job remains unfinished and portions completed not to contract in addition to multiple other issues etc. Lastly contract stipulates mediation which ********* has refused despite requests for over 18 months. Regards, ***** ******Business Response
Date: 05/15/2023
Rose will be contact you today using the phone # and Email address you provided.Customer Answer
Date: 05/15/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received a call from consumer debt collection (rose), she explained that they needed the verification information (which they attached to the response to you), before talking to me. I was informed based off of the conversation with me and the information ********* provided (which had multiple issues in itself that I highlighted to them); the debt would be returned to ********* after speaking with her management to confirm this in the hopes they may enter mediation / arbitration to handle the issue. I wanted to keep you informed of the situation and thank you for your offices assistance in this matter. Regards, ***** ******Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email stating that I have a balance of $855.77 that will be sent to them from my “****** ******** which is ****** ** ***** that someone opened as scam. I saw that charges were made on a previous card of mine in the summer of 2022 but the card was compromised back in Nov. of 2021. Also, there’s another card on file that’s not even mine. I wanted to reach out because these charges are fraud. I tried reaching out to the CCC of NY and they had no voicemail with the number they gave me and said I need to pay ****** and email them once I receive an answer of payment. I didn’t make the charges and trying to dispute them.Business Response
Date: 01/10/2023
The claim in question was placed by ****** on December 29, 2022 for an outstanding balance due of $855.77 on a ****** Ads account. In view of the dispute offered above, we have marked the claim as disputed, closed the account with our office and referred the details of the dispute back to ******.
CCCNY does not report to any credit bureau on any ****** account placed with CCC.
Thank you.
Initial Complaint
Date:06/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collection agency is attempting to collect 120.98 for a ****** cloud account . I nor my husband , only two here, have no idea what this is andnever have had a ****** cloud account. their letter states their # 365xxxx re:****** cloud balnace of 120.98. dated June 3 , 2022. account******xxxxxxxxxxxxx They say we must make payment on **********************respond to e mail or call them ###-###-####to advise them the payment has been made. sined Kevin M**** Account Executive. there is a lengthy notice about the debt collection at the end of the letter. We have no account with these people and wish to get to the bottom of this fraud.Business Response
Date: 06/10/2022
This claims was placed by ****** with CCCNY on June 1, 2022 in the amount of $120.98. The contact information given at placement is: **** ******* **** ***** ******* *** *********** *** *****, the Email given is: ************************** The charge was incurred on March 31, 2022.
The claim has been closed by CCC and returned to ****** as disputed.
Kindly advise any further questions or comments.
Customer Answer
Date: 06/13/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Neither my husband nor I engaged with this company for any "cloud" whatever. He is 72 and I am almost 70...would never sign on for such a thing. Regards, ****** ********Business Response
Date: 06/22/2022
The attachment shows the credit card associated with the account. It expired in February so the balance remains unpaid. As indicated in the previous reply, we have returned the claim to ****** as disputed and have ceased working the account. ****** will likely charge the account off. Neither CCC nor ****** reports to any credit reporting entity.****** Cloud refers to Cloud services offered by ****** (storing data in a non-local environment). If you wish to converse directly with ****** concerning this matter, please try the Email address ******************* and reference account #: ******-**************Thank you.
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