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Business Profile

Tax Return Preparation

EG Tax Service
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BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for EG Tax Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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EG Tax Service has 37 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 3 Customer Reviews

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    Review Details

    • Johanna M

      Date: 03/03/2025

      I normally have Colleen do my taxes at EG Tax. She wasn’t there this time so a wonderful lady named Billie Jo did my taxes for me. She was a lovely, friendly woman who made me feel at ease. The experience was very pleasant. I would recommend Billie Jo to anyone. Very good appointment.

    • Jake M

      Date: 02/05/2025

      I have filed my taxes here for several years because taxes are something that I don’t understand well and pay for a service for peace of mind. In January 2025 I received a bill from NYS regarding my filing in 2021 being done incorrectly. This resulted in a bill of over $500. When seeking a solution. I was contacted a week after reaching out and was told it was human error and there was nothing they could do. I asked why someone should trust paying for their services if they do not claim responsibility for their own “human error”. They stated it wasn’t something they were at fault for. In my profession human error would have me in court. After saying this I was offered a small discount on the coming years filing. This statement showed me exactly how little their customers mean to them.

    • Paul

      Date: 06/04/2024

      Paul

      Date: 06/04/2024

      I found that in 2021 my HSA contibution was entered wrong by EG tax and I was charged an anual penalty of $480. I have beeen going to EG tax for many years so I made an appointment at the main office. I brought my last 4 years of tax returns and the ladies in your office found the mistake and rectified it with an amended tax return. No applology was offered! Instead one woman said "Gee, we should call John B*** in to let him know he missed that".

      EG Tax Service

      Date: 07/15/2024

      Mr. ******, I am very sorry that you had to go thru this. I am sure the person who helped with the amended return sent word to the staff member who did the original return on the mistake so he can make sure he will not make that mistake in the future. I do apologize if the staff member at the office did not seem to not care about the issue and just went along and did the amended return. Mistakes are not taken easily with myself and I would only hope that would be the case with all staff members. If you need anything else to help finalize the issue, please let me know.

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