Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive paid every bill and at every settlement month owed nothing I was on balanced billing and was either owed a check or zeroed out end of every cycle recently I was told about having only electrical heat could save me money which I have they sent out a worker to assess the home and deemed I should be refunded for 2 years well that refund came to $2,204.15. Pseg then said they have to rebill me each month at actual cost long story short when all was said and done I owed them 640 and change I contacted them multiple times to say I wouldnt have had this done the idea was to SAVE money not charge me every month I am now being slammed I just made a 200$ payment for it to not even make a dent im almost right back to where I started I want my refund and I want my bill fixed they are also claiming Im using more electrical then I am Ive actually cut back they say well the temperature outside takes effect on usage thats a load of bs whatever USAGE THE CONSUMER USES is what is charged I could choose to sit here in 50 degrees to save money so they should check on theyre so called smart meters which are overcharging me as well. I want my refund and I want my bill corrected moving forward.

  Business Response

  Date: 11/07/2022

  I spoke to the customer about the rate change on his account and the back billing status. The customer was given options for billing. 

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I settled at every settlement month and was Ill informed about the 580 program and would have never unenrolled from balanced billing to therefor go back 2 YEARS and be rebilled on the 580 rate I was then told because I INQUIRED about it therefor Im responsible how about you train your reps about teaching consumers the risks and the benefits of a program instead of sending a surveyor who said yea theyll go back 2 years and cut you a check when asked if I would be refunded. Actual usage was paid for every year how does a company settle every year go back unsettle to resettle its absurd and I feel fully entitled to my normal bill of which I was paying and the difference REFUNDED to me 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 11/08/2022

  the customer has been advised of the two-year corrected billing. and that the budget billing was suspended until all the bills were back to current. The customer disputes this policy and was offered a monthly agreement on his bill cycle.

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  As I said I settled every year I did not agree to come off balanced. Liking and was then renrolled into it by YOUR system not by me BBb needs to step in because once again I did not agree to this and was ILL INFORMED of the entirety of the program to which you said I made the INQUIRY so because I inquired Im penalized I dont think so and Ill take this the full way to arbitration. Moving forward I will reject all offers until you make the fair move and refund me and correct my bill. 

  
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive letters from PSEG, they say the have been unable to reach me by telephone, however they never call. I questioned the company and they admitted they never made calls. They admitted the letter is wrong and fraudulently claiming they contacted me when they dont. I told them if i ever get it again I will report them, so here I am reporting them for their false, knowingly letters that are lies and they still send them.

  Business Response

  Date: 11/16/2022

  ***BBB 11/16/22 *** I called the customer to advise that at this time there is no plan to change the wording of the letter he received. The customer became upset and stated he would go further with his complaint.

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly sent my fist payment of $207.40 with **** ** to my customer ID number instead of my account number. ********************** Payment Investigations continues asking for documents from my bank which they do not have. I have provided numerous bank documents to **** ** showing the transaction provided to me from the bank branch and banks online team, but **** refuses to refund my money spent. I feel that I have been robbed through the **** **'s clear negligence in record keeping. This is not their money. I have already repaid the bill to the proper account number, and they refuse to help with a solution.If this is not resolved **** will absolutely see me in small claims court, even though it is for such a small amount of money, this type of behavior is highly unethical and should not go unpunished. Why not come up with a solution now so we don't have to both waste our time in court? It just doesn't make sense.

  Business Response

  Date: 11/02/2022

  i spoke to the customer and his missing payment has been found and applied to his account. 

  Customer Answer

  Date: 11/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live right behind the local trail of PSE and G I have mounds of poison ivy poison oak, snakes, all roughage and overgrown trees and all types of garbage behind my fence. People use it as a dumping ground. I and my son are highly allergic to poison ivy and oak. Each year I spend hundreds of dollars trying to kill all the poisonous plants thats coming through my fence. Not to mention the trees that are growing over my fence and into my fence Ive called PSE and G countless times and no ones ever gotten back to me I first called the town and the town told me that it is PSE and Gs responsibility to clear this up

  Business Response

  Date: 10/18/2022

  PSEG Long Island attempted to contact the customer by phone, but we did not get an answer or voice mail.  We emailed the customer advising that a contractor has been assigned to clear the fence line area of vines,poison ivy, etc. and also to clean up any trash in our Right of Way (ROW) at the front and behind of their house.  We advised the work should start tomorrow, 10/19/22, and be completed by Friday, 10/21/22.  

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As the owner of this property, I called PSEG to have service transferred to my name. I have a current residential account and have had several other accounts all with exemplary on time payments. The electricity was on this morning. After my call, PSEG shut off all electric. Now, I have no electric. The house has been broken into recently and I now cannot have any security cameras because PSEG representative turned off power. I have provided all information such as proof of ownership of the home. I call the **** emergency line and am forced to hold over 40 minutes. I must have electricity as soon as possible. I am an outstanding customer with excellent credit and payment history and have proven I am the owner of this property.

  Business Response

  Date: 10/10/2022

  i spoke to the customer and the service issue was settled on October 7th and reconnected.  

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new home owner, I lived at ********************************************************* with and acc# ********** for the lights. I moved and wasn't awear that the acc#s*********** 5) was not going to be the same in the new house. I was still getting the bills from the old house and the new house come to me, not knowing it was 2 different #'2 so i continued to pay the 1 that was on my bank bill pay, and if i had the bill with me i would pay it by phone some times at work.. So i was paying on 2 different accounts not knowing.. PSEG kept sending me bills but i was paying it again thinking it was the right 1 i was paying. They stated back in July that i have not paid them from 11/1/2021 but my bank statement say i have. They have been taking the money for the other closed account and cashing the check and saying they sent it back to me. I have got noting back from them, I gave them all the information that they asked for but they stated that can't work. I need help getting my money back because i can put that to my other account i have with they. . I will email the supporting documents because i can't upload them

  Business Response

  Date: 10/13/2022

  10/13/22 I called the customer to advise that all payments that she made to her old account in error have been transferred to her current account and left my name and phone number for any further assistance. There was no answer when I called so I left a message with the above information. 

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 credit vouchers for $35 each for recycling 3 dehumidifiers. The codes kept coming up invalid. I finally got two to work, but the third one does not. Called and spoke to a service person for ***** minutes, but she could not figure it out, and made me create a whole new account, apart from the one I already created. She was asked to have a supervisor call me, who called 3 days later and left a condescending message on how to copy and paste the code from an email into the code field. It was not help. I just tried again and waited on hold for 20 minutes before hanging up.Horrible experience, shady & deceptive info (you cannot apply more than one code to each purchase, even though it suggests otherwise). Slow, unresponsive website. Poor customer support. Poor and unprofessional behavior and service during appliance pickup. Just all around frustrating experience with something to "help the environment." Yeah right!

  Business Response

  Date: 08/17/2022

  8/16/22 I spoke to the customer at 9:30 am. We discussed the issue he has been experiencing with a voucher and came to an amicable way for the customer to be able to receive his vouchered amount. The customer is satisfied and the ******************** case is closed. 

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my PSEG **** July 1st 2021. I no longer receive mail there. Since my account is closed I can not make a payment online or through the phone . I have tried going in person but all there centers are closed. I have tried numerous times to call, ******** message them and every single time they refer me to online payment system which I'm unable to do. How do you expect me to pay my **** when I have NO option to?

  Business Response

  Date: 07/21/2022

  07-21-22 I spoke to the customer and her inquiry is resolved.

• Initial Complaint

  Date:07/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a homeowner whom always been consistent with payments and have not had any issues with PSEG Long Island until my most recent **** that I received in the beginning of July 1 2022. On this **** a few things stood out to me in which were alarming. First the service date was from January 2022- February 2022 when this **** should reflect June 2022 service date. Also the amount for the **** was ****** which was large considering I have just installed solar panels in the beginning of 2022. I called PSEG Long Island and spoke with a representative asking to speak to a supervisor whom name is ***************. She informed me that the reasoning for the change was because all of ******************************************************************************************** the billing department. So they canceled all my bills of 2021 starting from January of 2021 and made the adjustments adding to my 2022 bills. I debated on how is this legal and ok, dont you have meter readings and things like this never occurred before. That I felt taking advantage of because feel they can make up any amount they want since they felt the need to cancel all of 2021 bills I already paid for and providing me with new ones claiming that Its an adjustment. I stated why now on July 2022 that they are picking up on these errors that they had done and *** ****** the supervisor response was they were backed up. On top of that after this conversation I had with the supervisor the same **** now states ****** and just reflects a change in service date now ending March 2022. This keeps increasing and changing which not only is unprofessional but makes me think even more they are taking advantage of the situation. I exclaimed to the supervisor on the date of July 8 2022 that I received no notice of this issue and she states there was an email sent on June 21 and I have no such email and asked her to send me all the information. I still have yet to receive a response or a detailed explanation of this issue.

  Business Response

  Date: 07/17/2022

  I spoke to ************** and had his account reviewed by a supervisor. We were able to come to an amicable arrangement that both the customer and PSEG LI felt was fair. The customer is satisfied and has my direct contact information for any further assistance.  Case Closed 7/15/22.