Complaints

This profile includes complaints for USI Insurance Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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USI Insurance Services has 53 locations, listed below.

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  USI Insurance Services

  100 Summit Lake Dr Ste 400 Valhalla, NY 10595-1362

• 

  USI Insurance Services

  123 Interstate Drive West Springfield, MA 01089

• 

  USI Insurance Services

  1000 Urban Center Dr STE 400 Vestavia, AL 35242-2219

• 

  USI Insurance Services

  309 Fellowship Rd Ste 110 Mount Laurel, NJ 08054-1234

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  USI Insurance Services

  4207 Boulder Rd STE 225 Bismarck, ND 58503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for the carwash bond on 2.28.24 and we have been paying this annual bond for several years now; however they NEVER EVER NEVER gave us a copy of the bond. They provide us a bill to pay but never the bond itself. We need the copy of the bond for our files because sometimes the govt agencies such as the **** of labor or state of california requests for proof of this bond which we don't have because USI never provides a copy to us. This is not right. Give us the copy of our bond that we paid for!!!!!!!!!!!!!!!! Ive been calling, emailing , multiple times for the past months, they don't call back. Nobody answers the phone despite leaving multiple messages. Some numbers you can't leave a message such as ************ or ************, you leave messages, nobody calls, you send emails nobody sends emails back. It appears that it doesn't exist, andthey just collect money but they don't deliver the job. They need to get investigated.

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  After numerous emails and phone calls, they FINALLY  replied back to me and provided me the bond we needed.
  Sincerely,
  
  ****** **
  
  
  
   
  
  

• Initial Complaint

  Date:12/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to transfer services after being a customer for years. There is apparently a cut off date to transfer services. I called again to explain its urgently needed. Spoke to an understanding rep. ** spoke to another employee then called me back to tell me the services will be provided in the next week or so. Called back to check status. Kept getting the same spiel from **** that theres a cutoff. Kept trying to explain I spoke to another employee the other day that stated I will get service soon. Would not look into my account to check. Asked to speak to sup. Spoke to *** who again refused to check account and kept speaking over me. Stated theres no record of previous call. I had to disconnect call because I kept asking for him to let me speak and he would not.

  Customer Answer

  Date: 12/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have repeatedly requested that you stop sending us junk mail regarding insurance from the ***** Insurance Program and other programs. Please stop wasting paper. Please stop contacting us for marketing and sales purposes.

  Customer Answer

  Date: 11/20/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by USI Southwest regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

  Business Response

  Date: 08/21/2023

  I couldn’t find **** *********** anywhere in our database.  I Googled his name and if it is the right **** ***********, he is related to Datadog and a few other company names.  Datadog was the only company name that showed up in our database.  Here is the information related to Datadog:
  
  ***** ***** is the producer and servicer related to this Group Benefits account. WE CONNECTED WITH THE USI PRODUCER TO ENSURE THAT NO FURTHER COMMUNICATIONS WILL BE SENT TO *** *********** PER HIS REQUEST. THUS, THIS MATTER SHOULD BE RESOLVED / CLOSED.
  
  

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The complaint was for **** *********** and ***** ***********. I have a pile of junk mail to both if they need it. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***********
  
  
  
  
   
  

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to move my commercial insurance coverage to reflect changes in my business.I am unable to get anyone on the phone during a normal business day during normal business time who can aid me in terminating as series of policies.The phone system at this company is not well designed to handle this or any issue.

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding USI has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***************