We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Agency

USI Insurance Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

This profile includes complaints for USI Insurance Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

USI Insurance Services has 53 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a professional malpractice policy which was cancelled effective 1-1-25. As of today, I still have not received my refund for the remainder of the term - over $2000. Company first said the refund was processed in December which made no sense and also that they had problems with my address. My address is contained in all my email correspondence to USI and has not changed. ***** ***** was always on me to pay my premium promptly, yet she and ***** **** take days and days to refund my money. i have copies of all their emails with excuses.

    • Initial Complaint

      Date:06/20/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for the carwash bond on 2.28.24 and we have been paying this annual bond for several years now; however they NEVER EVER NEVER gave us a copy of the bond. They provide us a bill to pay but never the bond itself. We need the copy of the bond for our files because sometimes the govt agencies such as the **** of labor or state of california requests for proof of this bond which we don't have because USI never provides a copy to us. This is not right. Give us the copy of our bond that we paid for!!!!!!!!!!!!!!!! Ive been calling, emailing , multiple times for the past months, they don't call back. Nobody answers the phone despite leaving multiple messages. Some numbers you can't leave a message such as ************ or ************, you leave messages, nobody calls, you send emails nobody sends emails back. It appears that it doesn't exist, andthey just collect money but they don't deliver the job. They need to get investigated.

      Customer Answer

      Date: 06/20/2024

      Better Business Bureau:

      After numerous emails and phone calls, they FINALLY  replied back to me and provided me the bond we needed.
      Sincerely,

      ****** **



       

    • Initial Complaint

      Date:12/15/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to transfer services after being a customer for years. There is apparently a cut off date to transfer services. I called again to explain its urgently needed. Spoke to an understanding rep. ** spoke to another employee then called me back to tell me the services will be provided in the next week or so. Called back to check status. Kept getting the same spiel from **** that theres a cutoff. Kept trying to explain I spoke to another employee the other day that stated I will get service soon. Would not look into my account to check. Asked to speak to sup. Spoke to *** who again refused to check account and kept speaking over me. Stated theres no record of previous call. I had to disconnect call because I kept asking for him to let me speak and he would not.

      Customer Answer

      Date: 12/15/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:10/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have repeatedly requested that you stop sending us junk mail regarding insurance from the ***** Insurance Program and other programs. Please stop wasting paper. Please stop contacting us for marketing and sales purposes.

      Customer Answer

      Date: 11/20/2022

      Better Business Bureau:

      At this time, I have not been contacted by USI Southwest regarding complaint ID ********.

      Sincerely,

      *******************************

      Business Response

      Date: 08/21/2023

      I couldn’t find **** *********** anywhere in our database.  I Googled his name and if it is the right **** ***********, he is related to Datadog and a few other company names.  Datadog was the only company name that showed up in our database.  Here is the information related to Datadog:

      ***** ***** is the producer and servicer related to this Group Benefits account. WE CONNECTED WITH THE USI PRODUCER TO ENSURE THAT NO FURTHER COMMUNICATIONS WILL BE SENT TO *** *********** PER HIS REQUEST. THUS, THIS MATTER SHOULD BE RESOLVED / CLOSED.

      Customer Answer

      Date: 08/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The complaint was for **** *********** and ***** ***********. I have a pile of junk mail to both if they need it. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** ***********




       

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to move my commercial insurance coverage to reflect changes in my business.I am unable to get anyone on the phone during a normal business day during normal business time who can aid me in terminating as series of policies.The phone system at this company is not well designed to handle this or any issue.

      Customer Answer

      Date: 10/21/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding USI has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************

    USI Insurance Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.