Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the most inept, incompetent and unprofessional dealerships Ive ever had the misfortune of walking into. On 6/17/24 we negotiated a lease and was told by the salesperson ****** the last payment would be covered by the dealership. He said we should pay it and we would be reimbursed by check in the mail within 30 days. All paperwork noted this and ****** filled out paperwork which stated the last payment would be reimbursed. I called and spoke to GM ************************* to no avail. I went in person and spoke to ****** and ***** on 7/29/24. ***** denied he approved it and said he wasn't even there that day which was a lie. All while the salesperson ****** agreed it was part of the deal. ***** told me I should calm down after he continued to lie. This is FRAUD!!! Incompetency and arrogance like Ive never seen before. Do not, and I mean NOT Do business with Mazda of Valley Stream.

  Business Response

  Date: 08/14/2024

  Hello,

  We reached out to **************** shortly after receiving his compliant and after we identified the discrepancy, a check was issued and picked up by the customer on 7/30.

  Customer Answer

  Date: 08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  THere was no discrepancy, they tried to cheat me.  I finally received what was due.  Also, they did not send the registration until I called 2 weeks later, at that point my temporary registration was expired.  Very poor business.

  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Mazda cx-90 in September of 2023. I have been having problems with the car since the very beginning. The car has been at the dealership now for a full two months and ten days and I have been without a car. There has been problems with the engine malfunctioning, hybrid battery malfunctioning, and hybrid auto start and stop malfunctioning. The dealership states they don't have the capability to fix the problem and that I have to figure it out. It is a brand new car from a dealership and they won't repair a car that us fully under manufacture warranty or give a replacement. I have also contacted Mazda headquarters and have not been offered a solution.

  Business Response

  Date: 06/12/2024

  Good afternoon, 

  ****************** vehicle was brought into our service department in March of this year to address concerns with multiple check engine lights that appeared on the dashboard of his vehicle.  When the technician diagnosed the issue with Mazda Technical Support it was determined that the hybrid battery needed to be replaced and the vehicle should not be returned to the customer until the repair has been completed.  Unfortunately, at that time the battery was on back order with no definitive date of availability and because the customer was using the vehicle for livery service our insurance carrier prohibits us giving one of our loaner vehicles. Mazda USA customer service has been in direct communication with ************** and so far, has reimburse him $2097.50, equaling 2 car payments as well as offered to pay him for any out-of-pocket expenses to obtain a loaner car.  Just this morning on 6/12/2024 the replacement battery was delivered to our service department and ****************** vehicle is currently on the lift being worked on and we will have it completed as soon as possible.

  I have attached all the corresponding documents for your review.

  Thank you,

   

   

  Customer Answer

  Date: 06/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is dissatisfaction me and the matter has not been resolved. They fixed battery issue but made my car door small dent and small scratches. Even My right side front wheel ?? under the fender makes rattling noise when I drive ?? bumpy or uneven road. Service manager told me she ordered the parts and fixed damage and noise issues. Today they gave me car and they explain after receiving parts they call me back when I need to go their dealer point. I'm disappointed to Mazda and their dealership that type of slow service 
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15th, 2023. We went into Mazda of Valley Stream to trade in our old vehicle and lease a new one. After agreeing on the price of vehicle as well as the trade in value fof 9k for our older car, all that was left was the paperwork. Our amazing saleseman, ******* handed us over to *************************, the sales manager. After advising that their financial system was down and holding us for about 3 hours while we waited for it to come up, he advised that they cant get it to fully come out to show me the fees but was still able to to print out that shows total due at lease signing of $4581.71. This did show the breakdown of the fees but he was not sure what the fees consisted of. He said it was mostly tax and i argued that it was impossible for that to be mostly tax as I was only leasing it. He said not to worry about it and he would send me the "real" break down and check for the difference they owed us from our trade in value. I went back in and inquired about the 1st months lease payment. He said they'd figure it out. About a week later, I received a check for $ ******* but never recieved a final breakdown that he promised. After numerous calls and even visits to ***** in the subsequent months where he would set a different day to call me back, he never did. Every time i spoke to him he said everything is correct but never ever sent the "final" fees breakdown that he promised. I called Mazda financial services and asked for the final breakdown from them and it turns out what we signed was the final breakdown and their system was never down. That breakdown includes the first months lease payment clearly listed. After several more calls and emails to ***** demanding the difference they own, he simply avoids me or tells me they dont owe me anything. They still owe me the difference of $594.58. I am asking for that total and an offical letter of apology from this business owner. Next step would be small claims court for more than that for hardship endured.

  Business Response

  Date: 12/18/2023

  Good afternoon,

  After conducting and interview with the team involved in transaction we have identified where and why there is a discrepancy.  As stated in the customers complaint, after the delivery was completed they came back into the dealership inquiring about making the first month's payment on the lease in the amount of $758.00 as it was not collected at the time of delivery and rather then re-doing the paperwork or collecting the payment, they reduced the check amount that was due back to the customer for the trade equity.  If you look at the numbers, the customers are claiming to be due back a check in the amount of $4581.71 but received $3823.71, the difference is $758.00, not $594.58.

  I apologize for the way this transaction was handled and will be issuing and mailing a check in the amount of $758.00 this week to *******************************.

   

  Thank you,

  Customer Answer

  Date: 12/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for service this morning at 10:29 am. As you can see, my car was fine when I went to pick it up, and I saw a huge scratch on it. Someone sideswipe my vehicle. I came back and reported the service manager ( ***********************) was yelling at me, saying that she didn't believe me. I said okay, I'm. Not taking the car home because I know all of you are going to say that I did that, and I left the keys to the car on the desk. I said to keep the keys and the car and fix it my car, and I left. She then grabbed the keys and went to the parking lot, saying she would leave the keys outside. Whatever happened, she was not responsible. I will never go back to this freaking place. I left the car at the dealership now I can go to work.