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          Find a Location

          CountryMax Stores has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • CountryMax Stores

              6290 State Route 96 Victor, NY 14564-1406

            • CountryMax Stores

              1298 State Route 104 Ontario, NY 14519-8953

            • CountryMax Stores

              625 E Main St Palmyra, NY 14522-1148

            • CountryMax Stores

              5247 W Ridge Rd Spencerport, NY 14559-1111

            • CountryMax Stores

              4160 Veterans Memorial Dr Batavia, NY 14020-1273

            Business ProfileCountryMax Stores

            Pet Shop
            Multi Location Business

            Contact Information

            6290 State Route 96

            Victor, NY 14564-1406

            Visit Website
            (585) 924-4850

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            CountryMax Stores has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • CountryMax Stores

                6290 State Route 96 Victor, NY 14564-1406

              • CountryMax Stores

                1298 State Route 104 Ontario, NY 14519-8953

              • CountryMax Stores

                625 E Main St Palmyra, NY 14522-1148

              • CountryMax Stores

                5247 W Ridge Rd Spencerport, NY 14559-1111

              • CountryMax Stores

                4160 Veterans Memorial Dr Batavia, NY 14020-1273

              Location of This Business
              6290 State Route 96, Victor, NY 14564-1406
              BBB File Opened:
              4/11/2007
              Years in Business:
              24
              Business Started:
              1/11/2000
              Alternate Business Name
              • Country Max
              • Norwich CountryMax Stores
              Business Management
              • Mr. Brad Payne, Director of Sales and Service
              Contact Information

              Customer Contact

              • Mr. Brad Payne, Director of Sales and Service
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/24/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unresolved
              I placed an online order on April 23, 2024 for $64.79. I went in to pickup the order, but had changed my mind so I had ask to cancel it. The cashier did not know how to cancel it. She proceeded to ask her manager. She said they have to process it online and said they’d do that. I left the store. Weeks went by, with no return to my credit card. So I call the store, and they reached out to corporate. A couple days later they didn’t return to my credit card, but just gave me store credit instead. I didn’t want store credit but decided after the headache of trying to cancel the order that I wouldn’t accept it. I go to make a transaction online to use that store credit this morning, May 24, 2024. It still charged my credit card even thought I selected the box to use store credit. I sent an email to cancel my order and and said it would not let me use the store credit that shows on my account. I got an email back saying no where on the store do they accept store credit.. I had filed a dispute with my bank but what company runs this way.. issue a customer store credit but proceed to tell me I can’t even use it?
              Read More
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ryan G

              04/30/2022

              We drove to get a vaccination at CountryMax in Ontario, NY, only to be told by management AFTER WE ARRIVED that the clinic was cancelled. We checked the website right before we arrived and there was no cancel notice and so we gave our dog drugs to calm him down for the visit. To make up for it, we were given an expired coupon. There was a line of upset people that wasted a lot of time! I recommend if your animal needs a bordetella vaccine, just buy it and do it yourself instead. As for us, we have been buying dogfood and supplies from CountryMax for years for our German Shepherds, but we are done with the store now.

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

              BBB Reports On

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